This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They have delivered 2 unusable chairs. One chair, the delivery gentleman was so ashamed of he called and canceled the delivery with us. Today, I received a notice of Protectall, a contract I specifically declined.This message invites interpretations
Business response:
We apologize that you received chairs that were not usable. Please let us know if you still need a different chair. I see you have the ProtectAll protection plan on the 2 ***************** recliners that were purchased in December 2022. Let us know if you did not want this protection and we can get it taken care of. You can email us at **************************************************** Thank you!
Do not buy from Mathis Brothers. How is this for customer service? We ordered a bedroom suite from Mathis Brothers paying for the “membership” so we could get a lower price and free delivery. When we called to set up delivery, we were told 1st that they don’t deliver on Wednesday. 2nd that they could not give us a time of morning or afternoon on Thursday so we chose the only day we could be home all day which was Friday. We did get a time frame on Thursday evening. I received a call during that time frame that they were tryi... read more
Delivery for Mathis Brothers Oklahoma City is JOKE!! Nothing but lies and empty promises. We ordered a table 6 chairs and 3 bar stools on 28 December 2022. They had to have it transferred from Tulsa. Our salesperson did his job and A delivery was scheduled for 9 January 2023 between 230-430 pm. They called at 138 pm and said they were running late. We got another call saying they were still going to delivery. At 858pm they called and said they couldn’t deliver until 930-1000pm. We told them it was too late and just deliver t... read more
My husband and I purchased a dining room set from Mathis Brothers in Ontario, California around July. Over the past few months, there have been scratches and dents on the table, not provided by me or my husband. I contacted customer service, and they sent out a tech two times to fix the issue. Unfortunately, the issue occurred again, which is horrible, as we paid a lot of money for the dining room table and chairs. I contacted customer service again and was told the first, two service appointments was a compliment service, b... read more
Bought my reclining sectionals and paid for the warranty ins all over $3k. After a year mechanical on 2 of my sectionals gave out. Called and scheduled a tech to come out and fix the issue. They came tech took an hour said he fixed the issue and left. ***** was still broken called another tech to fix the same issue they came said they had to order parts that were broken & said theyd come back once the parts came in. Waited over 6 months for parts I call to see if they had received my parts they said 2 months. After 3 months ... read more
Horrible company, 2 month old reclining sofa is pure garbage,ill never purchase anything from them again,lesson learned.<br /> <br /> <br />
Business response:
We're sorry to hear that ************ is having issues with his sofa. Being only 2 months old, the sofa is under warranty. Please call ************ for ***************** Thanks!
My experience with this company was absolutely horrible. I spent thousands of dollars on a brand new dining table and chairs and was told it would arrive at the end of July. After it had been over 2 weeks past the arrival date, I finally called to ask why I hadn't heard anything. They told me that it got delayed the week after I ordered it which was in April and wouldn't be in until September. I was frustrated that after spending so much money, I had to call to find that out after the expected arrival date. I explained that ... read more
Business response:
We apologize for the delay in getting your table. Although many manufacturers are able to get items produced in a more timely manner, we are still seeing some supply chain issues with many manufacturers. However, we should have contacted you when the delays happened. We will also check with the delivery company on repairing your wall. Again, we do apologize for the issues.
Mathis now adds a $99 membership for free delivery and assembly to the end of each bill (ensuring they will not need to refund if anything goes wrong, Im assuming). On 9/24, the delivery people dropped off our bedroom set, leaving the bed in pieces due to the bolts not being in the truck. Confused, we thought they were coming back to assemble the bed once they got the bolts. Then received a call from customer service asking how our completed delivery and assembly went (3 hours later). A day later, on 9/25, I had to go to Mat... read more
Business response:
********** apologize that the bolts were not included when our delivery crew made it to your home. Although this is rare, when it does happen, we do what we can to rectify the situation. Unfortunately, our delivery schedules were full for your area until that Friday. We could have come the next available day you had since you were out of town on the 30th. If you want one of our techs to come out to ensure it was put together correctly, just let us know and we'd be happy to send one out. Thanks!
My worst experience, the rude sale staff who basically told me to cancel the order if you don’t like us. I had paid for the sofa/loveseat a month back and still waiting for the item. First, they sent us a damaged packaging item and the sofa was dirty. I asked for the exchange and 3 weeks later they sent an open box item, when I talked to customer service they asked me to talk to salespeople. The supervisor Josh said this is not our problem, talk to the service, our job is to sell, and if you do not like then cancel the order... read more
Business response:
We apologize for the issues ******************** has had. We looked further into the situation and I believe there was a misunderstanding. ******************** requested an exchange because the sofa was not wrapped. We scheduled the exchange for the next possible day, which is Thursday 9/29. ******************** was not happy with this, but all of our trucks are full until that day, plus we don't deliver on Wednesdays. According to our **************** **** ******************** was upset and said he wanted a refund. Our rep ... read more
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com