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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
My wife and I bought a bedroom suite on March 25, 2024 from Mathis Brothers and set a delivery and set-up date for April 2, 2024. When they delivered the furniture they did not have the hardware to the bed frame we purchased and could not assemble the bed, so we had to schedule another day for them to come finish the set up. We set that day for today, Saturday, April 6, 2024. When they just arrived, they realized that the warehouse sent them here with the incorrect hardware, so once again, they couldn't get our bed put toget... read more
Business response:
We apologize for the inconvenience of receiving the bed without hardware. Although this is rare, when we run into this it's typically unintentionally left out of the packaging from the manufacturer. In order to expedite the issue, if we don't have the piece in stock, we try hardware that is from the same manufacturer. Unfortunately, it sounds like this bed needs different hardware. It has been ordered from the manufacturer and as soon as it arrives, we will be out ASAP to have it installed. Again, we apologize for the issues... read more
Rep asked for our deed then $5000 deposit to hold order while checking freight cost. Very strange and unusual practices. Intellibed was found on this website when Mattress Firm confirmed that company was bought out by Purple Mattress and no longer available. One strange practice after another, but when she requested a deposit, scam came to my head and I cancel all my orders.
Business response:
We're sorry to hear ************** had negative thoughts on her recent order. She was wanting us to deliver a good amount of furniture to a different address than the billing address of her credit card. This always brings up warning signs of fraud. To confirm her order wasn't fraud, we asked if she could provide proof that the new address was hers. There wasn't any sort of scam. With regards to the Intellibed, it was not purchased by Purple. We actually manufacture Intellibeds at our Mathis Manufacturing facility in Oklahoma... read more
In summer of 2021 we bought a set of furniture from ****** (who is owned by Mathis). The rocker/swivel/recliner broke almost immediately. We had it repaired many times. They offered us another chair of equal value with a time limit to pick. While this was during a high peak COVID time, we could not pick one from the showroom floor and had to choose one from the digital book. We were advised the warranty would transfer. The new rocker/recliner chair came. This chair has come apart at the seams. The foot rest broke. It has rec... read more
Business response:
We're sorry to hear you've had issues with your recliner. We don't sell extended warranties. We do sell protection plans which cover an accidental rip, stain, burn, tear, etc. It's not an extension of the manufacturers warranty. The plan will take care of a stain, but they don't do full cleaning. That is normal wear and is the responsibility of the owner. We do have the No Use/No Lose program on the protection plan. If you don't have a claim in the 5 years of the plan, you will receive what you paid for the plan back in stor... read more
I left a review on ****** but I wanted to ensure the ongoing issues are NOT corrected. I ordered a desk that was almost $2,000. for my office. I needed the desk no later than 3 weeks as I had a new employee starting and not having it would leave me, the owner of my company, without a desk. The Mathis sales rep in ***** knew my concern, which was discussed multiple times during the sale, of the delivery not being available before 3 weeks. He assured me I would get it in time to not leave me without a desk. Well that day came ... read more
Business response:
We apologize for the delay in receiving your desk. The dates we give our customers are the dates we receive from the manufacturer. There are times when they don't meet their estimated production dates. We're not sure what the issues were with the communication. Our records do show that we tried calling. Again, we do apologize for the issues.
I have never had such a bad experience dealing with a product or customer service in my life. I order a pillow online for a gift. I ordered it on January 20th and received a confirmation email with a confirmation number and instructions on where to pick it up. I go to pick it up on a Thursday and they dont have any order in the system. I go inside and the young lady talks to online sales. They tell her to have me wait a minute and they would call me about it. They saw my order in the system. I waited for thirty minutes and f... read more
Business response:
We do apologize for the issues in purchasing this pillow. Unfortunately, it seems our inventory count was off and we did not have any in stock. We understand Ms. ********************** disappointment as we are disappointed too. This is not a common issue and again, we do apologize for the inconvenience and the frustration it caused.
I ordered from them. Never received a confirmation for my purchase. Went to get into my account to see when my item would be delivered. Said my password is not working. Went to reset my password, they never sent me an email to do so. I have no way to check on my item. They had no problem charging my card and taking my money, with nothing in return. How is one suppose to know if they will even receive the purchase? I sent a message, no response. Why would you not allow someone to check on their purchase or get into their acco... read more
Business response:
Looks like you were unable to access your purchase because the wrong email address was added when placing the order online. In comparing the email address on this review and the email address on the account, there are 2 letters missing. Therefore, this would be why you didn't receive a confirmation email as well. Looks like the bed is being delivered on Thursday, Feb. 1. Let us know if there are any further questions.
Terrible quality! Only purchase furniture from Mathis if you dont plan to use it. So disappointed I got rid of my 20year old pottery barn table for this garbage. Bought a dining table 6 months ago and used it 1 time for Christmas dinner, two drops if soup fell into table, when I went to wipe clean the finish in both spots wiped completely off to the natural wood. Very disappointing to say the least. I let the issue go. Then a few weeks later a bottle cap was left on the table. Picked it up to find the finish was eaten away t... read more
Business response:
We do apologize that you are having an issue with your table. However, we have searched your name and email address and don't have any purchases under either. If you could send us the name and phone number on the account, we'd be happy to look into this and see what we can do. You can email us the information to **************************************************** Be sure to reference your review. Thank you.
Mathis brothers do not support our military members! Their response to “is there a military discount” gets answered from management, “NO they volunteered”! WOW! I volunteered to go to BOB MILLS and got treated with the utmost respect, got a small token of appreciation and I spent several thousand dollars with them! A little respect goes a long way! A little disrespect goes even further! LIKE FOREVER!
I purchased a la-z-boy recliner and it arrived looking old/used and with huge wrinkles in the material. ******** Amacifen in customer service would not allow me to return for refund. He offered me 15% of the price (close to $2,000.00) or a store credit. I have multiple pictures I could show. This was at the ***** store.
Business response:
We hate to hear that **************** is not happy with the special order sofa. We sent the photos to ******** and were told it meets manufacturer standards. However, even though Special Orders cannot be returned, we have worked with **************** and have offered full credit to reselect to something in stock. This was discussed with her on 12/17/23 and is noted on her account. Let us know if there is anything else we can do to be helpful.
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is open now. It will close at 8:00 p.m.
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