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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I have a $6000 mattress purchased about 18 months ago. I was informed of the ability to basically purchase a warranty by purchasing a cover which we ****** the short time we have had this mattress we noticed as we rotated it that one corner was dipping so we monitored it and then requested a warranty replacement. We were granted the replacement and when the team brought the new mattress they said they found a tear in the underside of the mattress thus voiding the warranty. we moved less than 4 months ago and there was no tea... read more
Bought a pillow paid cash however was short $15.35for tax so put on my debit card. The cashier charged $1595.00 onto my debit card . When I called and talked to *****, told me would be 7-10 days to go into my acct. I reminded her this was not my fault. She said 7-10 days nothing she could do. I called the next day, unfortunately ***** was on the phone. She said 7-10 days and they were only giving me $1397.00 since I had an invoice they charge to put back into my acct. I then called back for a manager. He told me he would get... read more
I had purchased a table with Mathis brothers on the *********** location on Black Friday (11/29/24) around 5:00 pm. ********* was our salesman. That evening we werent going to make it to pick up the table since we had somewhere to be and they closed at 7 pm. We opted to pick it up the next morning/ noon Nov 30. How Mathis brothers work is you make an order and you pick it up at their distribution center. When I had called, they claim that my table has already been picked up and they have video footages of someone picking it ... read more
Business response:
We do apologize for the situation. There are times when it is sufficient to get the customer's name, order number and phone number to verify a purchase. It's not uncommon for someone to have a family member, etc. pick up an item. We have not had a situation like this happen in our 60+ years of being in business. Because there is an accusation of someone representing someone else, it becomes a police issue. We don't share video with anyone, not even employees, except the police. We are cooperating with the police. A chargebac... read more
I bought two electric recliners after have ********************** surgery.3 weeks after getting them one stopped working right. Called warranty department i paid ****** extra for and was told it would be weeks for someone to come out. I waited they order parts at that time said would be 3 weeks to come in an another week for them to come back. Parts came in the *******them, messed with remote it would work and the next time it would stop working, the guy wiggled the cord said its working now have a Happy Thanksgiving and lef... read more
Bought a mattress @ Mathis Brothers that was supposed to be medium firm. And when they delivered the mattress it ends up being a soft mattress. Contacted the store and they said might of been defected. They sent a second mattress even more softer than the first. Contacted the store and asked for them to cancel the mattress due to frustration of the excuses of defective mattress. They ignored my consumer complaint and won’t even return my calls. They tried telling me I have to basically keep the mattress and deal with my conc... read more
Horrible customer service and been doing business over 35 years but no more buyers beware
Business response:
We're sorry that *** ***** is unhappy, but we're not sure what his issue is. From our records, we see he had a motor go out on a power recliner. We have ordered a new motor and will install it once it comes in. If there is more to it, we would be happy to look into it. He can email us at ******************* Thank you.
One of the worst experiences, we bought a sofa set in 2021, it took a year and wrong pieces were sent on a couple of occasions, eventually getting the set many months later only to have the leather start having discoloration, we file our first claim with no resolution, we then filed another claim in 2024 to again be told that they will not fix it and to contact an outside vendor and pay out of our own pocket, which I can afford as a physician but to be honest, Im done with Mathis brother and their subpar sofa, they sold us a... read more
When a major store feels its their right to deprive customers handicap parking by allowing Chinese new year groups to park music or equipment in handicap stalls, that ranks a very low rating with me. They claimed, quote. We own the parking lot; therefore, we can deprive handicap individuals of their handicap parking! I took a picture. Does anyone know how often this happens to disabled people? They could have also added special parking for us! Its bad enough that people park in our stalls who have no handicap designation. Ju... read more
Hello I bought my leather sofas on 5/21/22 and they started it peeling and discolored. I report it to the protection plan that I purchase and they didn't cover that issue. So I try getting my sofa repair and I contact three different companies that do repairs on leather sofas and all3 of them stated that my leather sofas are Imitation . I got upset because I payed close to ****** and for this to happen. So I when in to Mathis in ****** and they inform me to contact **** *****and I explain the issue to her and I inform her th... read more
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is open now. It will close at 8:00 p.m.
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