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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I purchased a bed from Mathis home in **********. The wrong bed was delivered to me. The bed that was delivered was so small, my feet hung over the bottom. When l contacted Mathis home early the next morning. They told me sorry. They have a no return policy on beds. Even though it was there mistake. Now l have no choice but to go ahead with legal action. No one at Mathis home would own up to there mistake. They been dodging me for nearly a week now. So sad, pathetic and unprofessional.
No stars for them !!! You go in and they almost knock you down following you !! Buy something and try to replace it they dont know you **************** is a joke. Tried to return the wrong chair for two months of which they delivered the wrong chair. Send a torn dirty expensive umbrella not wrapped had to have another brought out after three weeks. They couldnt figure out how to put it together. Lol. Returned it. I swear Ive never dealt with a more unprofessional bunch. Ill call you back. Waiting. Good luck. Why they have su... read more
Business response:
***** - We apologize for the issues you have experienced. We see you have shopped with us for a while, so we hope you know this is not typical of our service. If there are any outstanding issues we can help you with, please let us know and we will do what we can to help out. Thank you for shopping with us.
This place is an absolute joke! **************** is nonexistent, they tell you they will call you back and that NEVER happens. Trying to purchase a replacement cushion for an outdoor set we bought so I called to get a price and was told it may take a couple days but they would call me with a price. 2 or 3 weeks later I stop by the ***** store where we purchased it and got excuses as to why I had not heard back from them. The young lady walks back to talk to the guy in charge and comes back and tells me she is sorry and will ... read more
Business response:
We see you have shopped with us for quite a while, so we're disappointed that you feel so poorly about the service you're receiving. Ashley ******************** has a delay on the cushion that you are requesting. They couldn't give an exact ETA and we didn't want to give you a date that *** not be correct. When we get an ETA from ******, we'll contact you, but feel free to give us a call if you're feeling anxious. You can call ************.
Spent 4600$ on a mattress from this place told had a warranty. Hasnt even been 5 days. Find out when trying to sleep in it that it caused sever back pains. Was told in the store could trade out if we had a problem. Now they are telling me there is no such warranty and have spent almost 5000$ on a mattress that cant even be slept in. Will never shop there again and will refer everyone elsewhere.
Business response:
***** - It seems there has been some miscommunication on your mattress. We will have someone reach out to you to discuss. We'll do what we can to take care of the issue.
Purchased a sofa love seat Started tearing after 10 months I had to order and pay for Mathis seat cover. I have gotten numerous excuses for not ever receiving the order. I canceled the order and now the excuses for refunding my payment have started. I do not recommend shopping here
The absolute WORST customer service!!!! Purchased a sofa and love seat in April only to find out that one of the sections of the sofa was broken. They picked it up and took it back to the shop to be repaired in June. When I called to get an update, I was told that the part was overseas and it would take up to 6 weeks. I totally understood and expected to see my sofa shortly afterwards. FOUR months later I still have no sofa and I can't get a straight answer out of anyone. Not one time in the past four months has Mathis Broth... read more
We bought a couch and they delivered the wrong item. The one we wanted was no longer available so we asked for a refund. It has been almost two months and we keep getting blown off with excuses for not providing the refund. This store and its customer service are terrible. Based on this I would never shop there again. Wish I could give 0 stars.
Business response:
We apologize for any confusion, but we show the refund for the canceled order was processed on 9/28/23. You should receive the check this week if you haven't already. If there are any further questions, please let us know. Thank you.
They mislead you when they sell you the additional warranty that supposedly covers anything for 5 years and when you try and make a claim its a totally different story, then when you call they tell you they are unsure of the warranty companies policies
Business response:
We're sorry to hear that there was some misunderstanding on the furniture protection plan. It covers an accidental rip, stain, burn, tear, puncture on sofas, etc. It also covers water rings and other accidents on wood. If you could please send details of your claim to us at **************************************************** we'd be happy to look further into it and will do what we can. Thanks!
An overpriced furniture store with bad customer service. I would leave no stars if I could. Got harassed the moment I walked in there and will certainly tell everyone I know was a worthless company this is!! I never want to see anyone go out of business but I really hope these con artists go out of business.
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is open now. It will close at 8:00 p.m.
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