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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The associates and some managers are great. Today I saw the store manager for the first time going there. Unfortunately, it wasn’t not on the best of terms. I went to the Ontario store. Clearance policy is pick up or schedule delivery within 48 hours. I saw an item. It was a good price for clearance. I decided I wanted to purchase it. Unfortunately, I was not allowed to. It was on someone else’s order since the 25th, today is the 2nd well past the 48 hour policy. The STORE MANGER made the call to NOT uphold the policy and al... read more
I have called several times and gone into the ****** location without help on my situation. The delivery men failed to install my bed together properly which caused for the bed to collapse while I was sleeping. I need someone to reach out to me ASAP
Purchased 20k worth of furniture 6weeks ago and have only received half. 3 pieces were sent back due to damage upon delivery. Our two couches and love seat were put together with 3 custom pillows and they still can not tell me when we will get them. They currently have 10units in stock and refuse to deliver them. We can wait on the pillows but not making it right on the couches is wrong and poor customer service. The *** store is terrible. I will never buy another item from Mathis Brothers ever again. Okc Mathis Brothers has... read more
Dear Mathis Brothers,I am writing to formally request a full refund for a Matrix Supreme Gel Cal **************** IB-******-CM purchased on 9/28/23 with sales order number 55B914342. We also purchased the following items to fully comply with the 1 year comfort program: Cooling *********************** ******************* Mid Pill and ********************* Unfortunately, the bed has failed to meet our expectations in terms of quality and comfort, resulting in significant back pain for myself and my partner.At the time of purch... read more
Paid over $600 for 5 years warranty on the sofa set that we bought for almost $10,000 total last 5/09/2021. Started having with the leather peeling and seat sinking on the sofa. Called Mathis Brothers and they won't fix the problems mentioned due to the warranty exclusion that you must report the problem to them within 30 days upon discovering of the problem. I was not given of the warranty paperwork when we purchased the sofa set so we don't know about the 30 days period. Warning: Don't buy warranty that they will push on y... read more
Business response:
We hate to hear that the Cuencos are having an issue with their sofa. Our protection plan is definitely not a scam, but there are terms and conditions that the protection company has that we must follow. One of those is reporting the damage within 30 days. This is much more generous that most other plans which allow 5-7 days. We would like to get more information to see if we could help. If you could send photos of the damage to **************************************************** we'd be happy to look into it and see what o... read more
On April 7th, I purchased some furniture from this store, including three TEMPUR mattresses: King size, Queen size, and Full size. After the mattresses were delivered on April 12th, my children and I noticed that the Queen size mattress was significantly softer than the others. I immediately contacted my salesperson to explain the situation, and she assured me that there was no mistake. I chose to believe her.However, earlier this month, I slept on the Queen size mattress one night and clearly felt that my entire body sank i... read more
Business response:
We apologize for the issues with the mattress. It is odd that the law tag was not attached. Manufacturers are required to have them on every mattress that leaves their factory. We will have a rep ******* ************ to get this taken care of. She will need to send in more photos of the mattress to ensure it is in new condition. Also, if we can get the photos she referenced of her daughter on the mattress, that would be a great help. These photos can be sent to ********************************************* Thank you!
Salespeople only acknowledge you if you are buying something. Other then that they are rude. They don't LISTEN to measurements or design, just keep walking you around the store, showing you items you are not interested in. We bought a Reclining loveseat with warranty, of course it didn't last long. Made the call to exchange it (which was not easy). Finally got a sales person that helped me find something online. Said he could special order and that I would love it. Did not say that we could not send it back if we didn't like... read more
Business response:
We apologize for any confusion with regards to the LaZBoy loveseat that was special ordered. According to the sales person, there was conversation that because it was being special ordered, that it could not be canceled or returned. This is also noted on the special order form that is signed and initialed. The reason they can't be returned is because these are items that are not kept in stock and made to order based on the customer's specifications. We will be sure to discuss this with the sales team to ensure they make this... read more
I wish zero stars was an option. My mother and I went in and each purchased adjustable beds. I also purchased furniture for the patio, dining room, and kitchen area. We spent almost $20,000 between the both of us. When purchasing our beds we were told if we had any issues they could be returned for another bed. I think it's called comfort fit. I purchased the split king adjustable. I was told several times beds were guaranteed comfort as I have never had a split bed before. They never once said if it didn't work the warranty... read more
Business response:
Kema - We apologize for any misunderstanding of our 365 Comfort program. As with most mattress programs, we do ask that you sleep on it for at least 30 days. It takes time for our bodies to adjust to new mattresses. Many customers feel it during the first week or so, but as time goes on, our bodies adjust to the mattress. There was also a misunderstanding regarding warranty work. We do not charge to have a technician come out to fix something. I'm not sure where you saw or heard that it was $200, but that is not correct. Aga... read more
I recently had a highly disappointing experience with Mathis Brothers regarding a sectional sofa purchase. We were assured the sofa was new, but upon delivery, it turned out to be used and stained. The delivery process was chaotic with inconsistent scheduling and delays. Despite multiple promises, the replacement scheduled for July 1st was abruptly canceled due to a minor issue, leaving us with the unwanted sofa.I urge potential customers to be cautious when dealing with *********************************************, as thei... read more
Business response:
We hate to hear the ******* had a bad experience. We would like to look further into this, but don't show an account with this email address nor any recent purchases from ******************* in the ****************** area. If we could get more customer information, we'd be happy to look into this and find some resolution. Please email the name, email address and/or phone number on the account to ************************************************** Thank you.
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is open now. It will close at 8:00 p.m.
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