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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
ordered this set in July I paid for them to set it up they came out in August and I was notified that the delivery people messed up my footboard and I had to order another one I was told it would take about 3 to 5 days I agreed so I ask them could we go ahead and set up the rest of furniture at that time I was told they didn't have a drill so they left the peices and said they would be back now here it is Sept 20 and they brought my peices out now they said they forgot some different peices this is very unprofessional and wh... read more
The delivery drivers came to deliver my sofa today. While taking a piece of the sectional out the truck I noticed it was torn. After seeing that tear I started inspecting the other pieces and noticed that there was several tears. Once I addressed the tears I was informed that I could either keep it until they delivered a new one or reject it. I asked how long would it take to receive the new one. The driver told me he could call and find out. I said okay cool and I also would need to make sure that they know that we are not ... read more
Bought a custom made couch last year. Sales person did not tell us the difference between plush and firm. So we opted for plush. Turns out plush is filled with feathers that stick you from every direction and the house is littered with feathers. Worst of all when you get off couch there is a depression that looks like an elephant was sitting there.
Free delivery is a total lie. I asked twice, both the store manager and salesman said delivery was free. After leaving the store I noticed a charge of $179 for delivery. The furniture was placed in front of my garage door which is considered a free curbside drop off delivery. Very sneaky, unprofessional, and thievery. I'll never step into a Mathis Brothers establishment ever again.
I bought 2 $800 chairs from Mathis Outlet and picked them up at the distribution center. After they loaded my chairs I asked if they needed to tie them down and they said NO. Not a mile from the store down **** one flies out of my truck. I was able to get it back in the truck and got it home to discover it damaged. They said I had to bring it back today for them to look at it to see if they would replace it!!!!!!!!!!!!
We bought a ******** recliner sofa on special order to get the fabric color we liked. We worked with a really personable salesman ***and had a chance to visit with the super friendly and totally knowledgeable sales floor manager *** ***** I gave *** **** the nickname **** **** ** *** ******" Delivery from the factory in ******** came faster than expected. The two Mathis delivery men were experienced and fast. We made sure all was in perfect order and it was. We give the entire experience at Mathis Home five stars.
What a disappointing experience this turned out to be. While the in-store shopping and interaction with the salesperson were positive, it was completely overshadowed by the poor performance of the delivery team. Despite arranging for inside delivery with the salesperson (not set up, just inside rop off) , the delivery team was unprofessional, dismissive, and unwilling to move the boxes just two feet beyond the front door.This was especially frustrating given that this was my third purchase from the store, with a total value ... read more
Business response:
We apologize for any confusion with regards to our delivery. We also apologize that Mr. ******* didn't get the type of service we both expect. With regards to delivery, our free delivery is doorstep drop off, where we drop off the item(s) at the front door or in the garage while still in original factory packaging. We offer this for customers who want to take advantage of a free offering, but are also comfortable in bringing in the items themselves. If we were to bring items inside, it adds additional risks which include mor... read more
horrible. No one knows whats up. they lie and continue to promote false advertisement. THERE IS NO FREE DELIVERY oh wait if you pay lol or of your in the zone then it's free but no one knows that until you buy
Business response:
***** - We're sorry if there was confusion on our free delivery. We actually do have free delivery!! It is Doorstep Dropoff delivery where we place the item(s) outside your front door or in the garage while still in the manufacturer packaging. You do have to be in an area where we have scheduled routes which covers most of the state and even into *****, ******, ********, ******** and **********. You don't have to wait until you buy to ask anything, we'll gladly answer any questions you have at any time. If you're in the zip ... read more
Don't trust the home delivery times and dates. The delivery drivers will try whichever route their gps tells them saves the most time, and if that route is an unsafe backroad they will just say it was undeliverable instead of taking an extra 5 minutes to find safer road conditions. The company does not have an internal policy to prevent drivers from doing this, and even if you call and to give them proper directions to your house, they will not come back if they have moved on by even 1 stop on their route. You will not know ... read more
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 291 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is closed now. It will open tomorrow at 10:00 a.m.
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