Mathis Brothers Furniture

Najme S 

on BBB

3 years ago

I have never experienced a more traumatic event then when shopping at mathis brothers. My delivery was suppose to come 11/18, its march 23 and still nothing. Managers promised ***** call me back and didnt. I had to cry ( literally sob) to customer service in order for them to give me a manager. The manager was the rudest person in the universe. I was extremely shocked mathis brother would hire a manager like him. He said i cant do anything. Then 2 minutes offered 10 percent? How pathetic? Whats 10 percent going to do for som... read more

Irene C. 

on BBB

3 years ago

They MISLEADINGLY sold me furniture that was not returnable. The salesperson even sold me insurance in case anything happened to it, "the company would replace it for free, or you get store credit" and implied quality assurance. I tried to return it after 3 days ** the couch was uncomfortable.The customer service person said no problem and arranged the return. They never came to pick up the furniture. I wasted 3 hours on the phone clarifying this. The return had been cancelled by them but no one bothered to let me know. Ther... read more

Shawn W 

on BBB

3 years ago

Mathis Brothers intentionally sold me a defection couch and stated I had no options. 

Linda and Michael B 

on BBB

3 years ago

Purchased the recliner as a Christmas gift on the 16 of December several days after assembly noticed that one side of the recliner was higher then the other and it was sitting at a slant I called about replacing the recliner they said no its past the seven day period but would have a service repair man come out in three to five days calling the day before No one called on the third try after Leaving unreturned messages i spoke to someone who told me she could see I called but I must have been talking to a third party but she... read more

Armen D 

on BBB

3 years ago

Would not recommend doing business with these people. They sold us a floor model. We paid a deposits and went home to check if everything would fit, and schedule for someone to pick it up (They charge outrageous prices for delivery). We called them the next day as we agreed, paid the full amount and scheduled a pickup for the following day. They called us a few hours later to cancel the order per our request. We told them we did not request a cancellation, and definitely still wanted the furniture we paid for. Assuming there... read more

Keli D 

on BBB

3 years ago

DO NOT BUY A MATTRESS FROM MATHIS BROTHERS! The sales associate NEVER ONCE MENTIONED the requirements for the 365 Night Guarantee. We spent thousands of dollars BUT did not buy ONE pillow, and now cannot exchange our mattress. Had we any idea of the requirements, we would have gladly purchased a pillow. We have been deceived and mislead by Mathis Brothers and obviously are not appreciated in the slightest as customers by Mathis management. Appalled by the deceitful practices by Mathis and will never shop with them again. You... read more

Angela M 

on BBB

3 years ago

I purchased a couch in July. I asked five times just to verify it was in stock. I was told yes each time. On delivery day (I also ordered two chairs) I was told the couch was on back order and would arrive in two weeks. It is now Dec 15 and I still dont have a couch. I call constantly and receive a new date each time, next week, in two weeks.blah blah blah. They never call to update me. I have talked to every department. They are all rude and uninformed. I have been told it is in ****** and then that there is a port problem ... read more

Sandra 

on BBB

3 years ago

They don't deserve even 1 star. Been waiting on chairs for a custom dining set since July. Ordered in March. Everytime I call I get a different story about what's ordered, and when to expect. Maybe you can do OK with buying off the floor but never waste your money on *************** from them. Their customer service is even worse. Beyond rude and even the managers don't care and when they say they will call you back, we'll they don't. Out of 20 calls I made I got 1 call back. Today I am expecting a delivery of 1 of the 2 cha... read more

VincentMJR 

on BBB

3 years ago

In September I purchased approximately $8000 worth of brand new furniture from Mathis Brothers. One of the items I purchased was a bed/mattress. After two weeks of sleeping on this mattress I decided that it was the reason for my back pain. Once I contacted the store they informed me that because I did not buy a specific pillow nor did I buy their specific mattress protector I could not return the mattress. However that was never stated to me during the time of purchase. I was offered the mattress protector but stated I had ... read more