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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Shopping experience was pleasant. Selection and prices were good. But **** have a problem and need **************** help. As someone who works in sales/customer service I find it shocking at how poor of a job this rather large company does at this. I have had to follow up several times with text messages, phone calls, emails. They tell me they will do some thing and then drop the ball over and over again. Its honestly hard to imagine that their customer service could be this bad. My barstool (1 of3) arrived dented, its solid... read more
My complaint has to do with their reward program, which I was tricked into signing up for without it being mentioned or explained. The sales person just flashed the info on the screen quickly before I could read it, and when I asked her about it she said, Oh, it was just about delivery. I stupidly signed it, and later found out I agreed to an awards program that I would be automatically charged for annually. She never even mentioned the words awards program to me. A few days my daughter bought a sofa, and they tried two diff... read more
Business response:
We apologize if the Rewards program was not fully explained to you. We will be sure to discuss this with our sales team. However, it is not a "tactic to milk more money". There is great savings in the program. Right off the bat, you save on delivery, enough to make up for the cost of the Rewards and then some! It gives you discounts on certain products and you earn 2% back in Rewards points that equates to discounts on future purchases. It is a great program and that's why we have thousands of customers sign up for it every ... read more
I custom ordered a sectional and ottoman. They delivered the wrong sectional and the wrong ottoman. They redelivered an incorrect ottoman again today.
Business response:
Willard - We apologize that you got the wrong sectional and ottoman. We'll look into it and will ensure we get the correct items to you ASAP.
I purchased 2 nightstands and a console table from Mathis and scheduled delivery the following week. When the furniture arrived one of the nightstands was shattered and the console table wasnt put together properly. They scheduled to come pickup the broken nightstands and were going to send a repairman to fix the console table. On Monday they arrived to pickup the broke furniture and we were told a refund would be processed. I got an email saying they processed a refund on Monday afternoon and it would be 5-7 days for it to ... read more
Business response:
Chris - We apologize for the damage to the nightstands and the delay in getting your refund. Unfortunately you received some incorrect information. Once we pick up an item for a return, it shows in our system that you are owed a refund. We have reports that show open returns and it would have triggered a refund. We'd be happy to look into it and can expedite a check to you. Please send your customer information (customer number and/or phone number on account) and we'll get right on it. You can email us at BBB@mathisbrothers.... read more
The absolute worst customer service ever. We bought furniture in January told we would get it in February. Guess what still not here. Month over month I have to call in and get a status update because they refuse to provide simple customer service. I completely understand that ***** delayed some things but that is no excuse to forget about your customers. They had no issues pretending to care about customers when you are instore looking to buy and have no issues taking my money up-front. I have bought alot of furniture over ... read more
Business response:
We apologize for any delay in receiving your furniture. The dates we give to our customers are the dates that we receive from the manufacturer. Unfortunately, there have been times where the manufacturer cannot meet their production dates which causes delays in getting the furniture to us. These delays should have been communicated as soon as we learned and we apologize that this didn't happen. But please know that we do try to be as open and honest up front. There is no benefit for us to give a false date. We want and expec... read more
Beware of mathis Brothers furniture. We Paid for 'deluxe delivery. ' delivery guys never took furniture off the truck, told us it won't fit without ever bringing it into the house. I went back to the store and salesman told us no refunds, only store credit. we went to the store and chose several pieces. Merchandise was delivered 1 at a time, still awaiting some of it, everytime i call, asking when remaining item will be available, I'm given different arrival date. Spoke to manager recently and was told We were ENTITLED ** RE... read more
Business response:
We apologize for the miscommunication. When the sectional wouldn't fit, we gave you incorrect information that you could only get store credit. However, as you mentioned, when you spoke to one of the sales managers, he agreed that you could get a refund instead of store credit. There would not be a restocking fee. From what we understand, the choice was made to use the store credit instead of getting a refund. The gift card was given as a courtesy for the misunderstanding. The ottoman is on backorder and we'll notify you as ... read more
The worst service ever.Bought a sectional in Oct last year and was told that we will get delivery by Jan 2021. Come the date, we called the customer service and was informed that the order is delayed by 2 months. I understand it's ***** and things are delayed but still expected someone to reach out to us to let us know.Anyways, come *****, on the date promised, called again and again was told it's pushed back by another month. When I asked the lady to talk to someone else she said " it is what it is. You should have thought ... read more
My shopping experience exhibited the worst & most non-existent customer service ever.I went to ********************* in ****** 2020 to make a purchase to furnish my entire home. My sales associate was ***** ********.(******)When I arrived and asked about a sales associate I previously used, he informed me that the person was no longer there . However, after my selections were complete, I saw my previous sales associate in the store???****** advised me that the king sized bed, matching nightstands & custom chair would be tran... read more
First and Last purchase at **************** which is now *********************. NO they do not Honor the ********************* of **************** posted online. Fortunately I discovered same item online at another Furniture store for 1/2 the ********************* price. Since they would not price Match I just returned it with in the 7 days of purchase. I am furnishing a 23 room home ********************* **************** Just Lost this Customer
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is open now. It will close at 8:00 p.m.
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