Mathis Brothers Furniture

Laura S 

on BBB

4 years ago

Ordered a La-Z-Boy chair on 7/28/2020 and was told 8 weeks before delivery since custom order. No problem, I understand that. This is not a cheap chair and I expected a quality chair since it is La-Z-Boy. Well finally it was delivered on 9/24/2020 to my garage for me to setup. This is a swivel chair that had a detached bottom so I needed bolts to put the chair together. NO BOLTS - nothing in the box other than the two chair parts. I immediately called Customer Service to report the missing parts. She said she would reach out... read more

Loretta J 

on BBB

4 years ago

Mathis Brothers has ABSOLUTELY NO INTENTIONS of honoring their 10 year warranty on your mattress! 

Alex H 

on BBB

4 years ago

Poor customer service. They gave me the wrong Coffee table ... I have two of the same.. i’m still waiting for my coffee table. It’s not quality furniture. I bought a sectional and the arms aren’t padded. You can feel the cardboard bouncing back-and-forth. The cushions were 2 inches off. I spoke to the managers — they said they’d replace it with another. I waited five months for it.... Nonetheless the second one does the same. They refused to just let me get a different section. 

Stephanie M 

on BBB

5 years ago

This store has one of the worst customer service departments when it comes to warranty work. We have waited almost 2 months for a repair and the parts haven’t even been shipped. No one has initiated contact from the store, it is always me who has to call and ask for the status. When we initiated the claim we emailed pictures in and didn’t hear anything for a week. I called back and lo and behold, they didn’t receive the pictures even though I have a receipt on the email. No one thought to call in that week’s time to find out... read more

Dustin S 

on BBB

5 years ago

The 10yr warranty and mattress cover that they up sale you is a waist of money! I’ve been told by multiple people in there company that my mattress should be replace. But I was told by the regional manager “that he doesn’t want to replace the mattress because it would hurt his stores bottom line” not only that I Cant get him to answer his phone or get a response from him. I’ve called 10 plus times with not a word from him. But that’s not the only problem that I’m having. I bought a adjustable base that has quit working and y... read more

Chris H. 

on BBB

5 years ago

My experience started when I gave $700+ to Mathis Bros. by purchasing a kids bunk bed. My experience is ending with having incomplete pieces to a bunk bed, having my children sleeping on the floor, being told there is nothing that can be done, and having to wait over a month for the resolution. That is the reality. A reality that I gave Mathis Bros. management multiple attempts to reconcile. There is a reason this company has ONE STAR on BBB. Here are the details. No exaggerations, only the facts. Bought bed on 7/5/2020. It ... read more

Martin A 

on BBB

5 years ago

in ontario branch. poor customer service and rude staff. ordered furnitures, did not arrive. a month after, i called only to find out that furniture was damaged and they were not making it anymore. no call from sales person to tell me this. mafe me wait. so i chose a different bed and dressers. sales rep said approximately 2 weeks. no furniture, no call. after 3 weeks, i called, said it will be emd of the month. end of the month comes, no furniture, no call. called multiple times, finally sales rep called back, said he doesn... read more

Courtney A. 

on BBB

5 years ago

I am highly disappointed in your customer service. I purchased a living room set on May 23rd to have it delivered on May 30th. The delivery date moved to June 13th. The 13th came and went and I was told June 15th. The 15th came, then I was told June 21st. The 21st came and went and the new ETA turned into the end of July. GUESS WHAT? It’s going to be August 28th... MAYBE. I was never notified ahead of time for any delivery date change. I had to contact Mathis Brothers every time. They were unable to tell me the current locat... read more

B. P. 

on BBB

5 years ago

This is one of the frustrating experiences of my life! I purchased an entire condo of furniture from Mathis Brothers, at both of their locations in California. Almost every piece of furniture came damaged. My couches and bedroom set were replaced. I’m still working on three coffee tables and a bookcase. I’m confident that no one inspected this furniture before it was delivered or it would have never arrived to me. In the middle of trying to get the furniture replaced the Coronavirus hit. I was on lockdown and not having anyo... read more