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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Can’t believe how much bad service they have. Ordered a round rug received a squared one and It’s been a big run around since. No body there seem to return any of the calls they promise to make. Or it seems like the person I’m to talk with is off or not there. Can’t believe after the years and money spent there. That your loyal customers would be taken care of. in regards to getting some answers
This is the email I sent them about their fraudulent salespersons. On 01/23/2017 I purchased a reclining sectional. The salesperson offered a "furniture protection plan" that he GUARANTEED would take care of ANY issues with the furniture for 5 years from time of purchase if I purchased it that day. So, I did. I was charged $229.95 plus tax for the "protection plan". I submitted a claim to the FPP on 06/30/2020 because 2 of the 3 recliners stopped working on my expensive couch. They denied the claim citing a "manufacturer iss... read more
i bought a deluxe serta prodigy mattress in june 2016, trying to get the warranty honored is a joke. We have been contacting them and serta for months now .We have sent photos we have done all that and were told sorry even though we proved it defective. If you go to the serta reviews this mattress is a joke. It was discontinued due to being defective. I have filed a complaint with california consumer affairs and the ftc for warranty fraud.This item was bought as is because it was on the showroom floor and we were told this w... read more
Business response:
We hate to hear that Mr. ******** is not happy with his mattress. The mattress was a floor model, so it was discounted and purchased as-is. There are no warranties on as-is mattresses. However, we still tried to help. Photos were sent to our Serta rep and there were no dips or flaws in the mattress. The warranty Serta provides stipulates that there must be a dip of at least 1.5 inches in order for the claim to be processed. Unfortunately, their claim does not qualify under the Serta warranty.
Poor customer service department Does not attempt to address concerns of customer, follow through or return calls when they say they will. Little motivation to be helpful. Basically just say “I’ll look into it and call you back”... and never call back. This shows disrespect to the customer. I am still waiting for the correct power cord to the recliner I purchased at Mathis Brothers several weeks ago.
Business response:
Ms. ********* - We apologize that you have not received correct power cord. We took one from the same model and sent it to you, but I understand it did not fit your connectors. One of our Service Managers spoke to you this weekend about getting you a cord when our next shipment comes in. Unfortunately, our stock is low on some of these items because manufacturers had to shut down for the Covid pandemic. We will follow up with you as soon as we get more information.
I wish I had come to this site before my purchase and read all of the ONE STAR reviews. I cannot believe this company has the nerve to continue to treat customers with such disrespect. I am a recent widow who purchased a new couch for sentimental reasons after my husband passed away on our old couch. Now, I have been waiting for a couch from MB for 2 1/2 months. Every time I call for an update, they give me a different delivery date and a different person who is my "sales manager." Every time, they promise a certain date and... read more
Mathis Brothers refused to honor their own furniture warranty for a small sectional purchased well within the three-year required time. I had moved out of state and, rather than find a certified furniture service to fix their faulty merchandise, sent me on wild goose chases, contacting Lane and United Furniture corporate offices. I spent three weeks on the phone being referred from person to person, company to company. Mathis could only say that I needed to bring the item in to their OKC location for repair--a 760-mile drive... read more
I bought a clock wall fixture from Mathis brothers through one of their sale rep and she has been great! The clock is 5’ and mirror, very beautiful for my wall. The day I got it, it was not working. I notified my sale representative and she was aware and she informed me that Mathis would fix it or exchange it. Then covid happened and state requirements no one in the house and they shut down so the time to fix it was dragged out to now. I left a message with customer service last week and call was returned today. They told me... read more
I have been trying to get a simple power cord to replace mine (which is under warranty still) since April 23rd. Yes, I am aware that at this moment there is a pandemic but the service that I have received from the service center ridiculous. I have been promised over and over that I would receive calls back yet no one does. I have been told at least 3 times that the cord was put in the mail to me. Twice I was told that the decided it wasn't the right cord and so they didn't put it in the mail. The last time I was just told ye... read more
Business response:
We apologize that it took longer than usual to get the correct part. It is taking longer to get parts since many of our vendors closed during this pandemic. We had scheduled one of our techs to bring out the cord, but from what I understand Mr. ******* came and picked it up. Let us know if there is anything else we can do.
On May 11 2018, I went to the ONTARIO, CALIFORNIA Mathis Brothers Location located on 4105 Inland Empire Blvd, Ontario, CA 91764 and talked to Sales Associate, Ken/Kirit Desai after hearing advertisements on TV saying they had the best furniture. My wife and I told Ken Desai we did not want a bargain but only the best in quality and appearance. We purchased six total couches including sofas, chairs, and loveseats of their supposedly best and most expensive couch you had at the store for $10,000. About 1.5 years into the purc... read more
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is closed now. It will open at 10:00 a.m.
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