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Mathis Brothers Furniture
- Furniture Stores
- Oklahoma City, OK
About this business
“We charge a little less, so our neighbors could have a little more.” - Don Mathis. In 1960, two brothers, Don and Bud Mathis, took that idea and changed the furniture industry, opening the first Mathis Brothers Furniture. The concept gave customers the chance to buy the furniture they needed at low prices without having to wait for a sale. It revolutionized the furniture business and helped make Mathis Brothers Furniture one of the largest independent furniture retails in America. Today, Mathis Brothers remains ... read more
Location details
3434 W Reno Ave, Oklahoma City, OK, 73107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
This is the worst company to spend money with! They make up things as they go. They had the audacity to tell me a special order and a custom order, is the exact same thing. All because they did not want to honor a refund for something that I purchased that was not as it was described. Two different sales representatives from the same store, gave me two different answers to questions that I asked. Because they could not properly explain to me why I could not get a refund, they had to come up with a custom order and special or... read more
My wife and I have been in the market for a new mattress. We were looking for something that was comfortable enough for my bad back and her neck. We were approached by a salesperson who kept harassing us and trying to up-sale. After being constantly harassed we decided to purchase a Nectar mattress instead of a Tempur-Pedic mattress because it was out of our budget. She finally showed us something that was within our budget. I was tired by that time and really didn’t want to be bother anymore and just purchase the nectar whi... read more
Disaster of a company with customer service from hell! Over a month ago we paid for a desk, to be delivered and assembled a week later with their "white glove" service. An hour into assembly, the serviceman discovered some of the parts were missing. They left the half assembled desk with parts scattered in my home office assuring us they will be back later the same day to finish the job. The day went, nobody arrived nor called us, which is roughly how the last few weeks have been since. We have called multiple times, usually... read more
I bought a love seat and a couch from Mathis Brothers in September of 2018 and they are La Z Boy couches. I purchased the warranty and have had Mathis Brothers out twice to replace the couches. This last time i had Mathis Brothers out 3 1/2 weeks ago to look at the couches for a third time and i was told by customer service for the last 3 weeks that they are trying to get in touch with La Z Boy to get a refund for my couches. I am told each time that they email them and then will follow up with me in 24 hours and i never rec... read more
Purchased an item and was never told I couldn't return it or even sign anything to that affect. Tried and was rejected after 8 days
Business response:
We apologize that Mr. **** was not made aware that items sold in our Clearance area are non returnable. We try to make it known in the store and on the receipt. However, we have agreed to take it back for store credit.
I will never give Mathis Brothers my business. I went into the Ontario location to search for a new couch. As I was searching a store representative informed me that Mathis Brothers did a price match guarantee with other stores and would also double the difference in price. Knowing this I thought well let me check and see if any of the local stores had the same couch. After finding a store with the same couch in stock for over $350 cheaper I called Mathis Brothers and informed them of my findings. I hit every one of their ru... read more
Business response:
Eugene - We apologize for the confusion on our Double the Difference Guarantee. We have guidelines so we compare apples to apples. We don't guarantee against online stores. As mentioned in our T&C's, the item must be in stock at the brick and mortar location. The online store you're comparing does not have items in stock. They have a showroom and then order from the manufacturer. That is not a similar comparison and less advantageous to customers. Let us know if we can be of any more help.
Last weekend, we went to their Sleep Center to buy a new mattress. Had a great experience there, and thought we should look at a new bedroom set, so we went to the Mathis Brothers store. We found a great set and the real selling point was the TV mount over the dresser. We verified with the Sales guy, John *****, 4 times that it was included in the bedroom set. The SKU # on the Mathis Brothers website show that the TV mount included on the dresser. We made the purchase and set it up for delivery. When it was delivered, the TV... read more
Business response:
We apologize for the confusion and miscommunication on the bedroom furniture. We would like to look into this, however we can't find an account under your name or email address. Could you please send us your customer number and/or the name, phone number or email address on the account? You can send it to ***@mathisbrothers.com. Thank you!
Mathis Brothers should be embarrassed by their company's complete incompetence. I bought a sectional 2 months ago from the Outlet center, and they delivered it with a rip and 6 pillows missing. Could not get a call back from them for 4 days, so I went down to speak with the store manager. We exchanged the couch for a custom order and waited 4 weeks for it to get processed. Today they delivered the sectional with mismatched pieces. The wedge is a DIFFERENT COLOR than the rest of the couch. Diego, the manager, approved deliver... read more
Business response:
Marc - We do apologize for the issues. We did receive the wrong merchandise from the manufacturer, but I understand we have been in contact with you and the new wedge will be here later this week. If there is anything more we can do to help, please let us know.
Bought a mattress wasn’t made aware there was no sleep warranty or returns , husband has degenerative disc disease he can’t sleep on the bed so we’re stuck with a 2,300.09 mattress we can’t sleep on and they could care less
Business response:
Sue - I think there may have been some miscommunication. You actually do have the 365 Day Rest Assured Guarantee. You are eligible to exchange this mattress to another that you think is a better fit for you. We will have our Mattress Services group contact you, or feel free to contact one of our stores. Thanks!
Frequently asked questions about Mathis Brothers Furniture
How is Mathis Brothers Furniture rated?
Mathis Brothers Furniture has a 1.1 star rating with 289 reviews.
When is Mathis Brothers Furniture open?
Mathis Brothers Furniture is closed now. It will open tomorrow at 10:00 a.m.
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