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Lustine Automall
- Car Dealers
- Woodbridge, VA
About this business
"Home of Lustine for Life. Lifetime powertrain warranty at no charge good nationwide on most new and used vehicles sold by Lustine. Service at any ASE service shop and your engine, transmission, driveline is covered for as long as you own your vehicle! At Lustine we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams."
Location details
14211 Jefferson Davis Hwy #2108, 2108, Jefferson Davis Hwy, Woodbridge, VA, 22191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Took my car in for a scheduled oil change and safety inspection. It took them a while, and a guy cut in front of me and another person for check-in, to drop off my keys. I noticed that the coolant was low before I brought it in, so I asked them to top it off. It was even in the notes of service on my receipt. Well they sure didn't fill it up, even though they were asked to. If they are missing this easy task, how can this shop be trusted to perform critical maintenance to any vehicle. Looks like I will be going to Manassas f... read more
Business response:
Dear Brian, I apologize for this detail that was missed. As in any line of work, occasionally details are missed or jobs occasionally are not well-done. In our line of work, however, customers are much quicker to write about them on social media which is unfortunate. For your one negative experience there are 100 satisfied customers on average yet here we are and for that I am sorry. Typically, I answer all of the reviews/comments we receive online myself as I am very in-tune with the dealership and care very much about cust... read more
I purchased a new 2013 dodge charger in 2013 and the customer service was shady as can be. I negotiated a price for my new car and then the dealership charged the $$$ that was taken off to a credit card that theybput in my name where I was unaware of and they only way that I found out about it was when I received a bill for it and took over a year to have the fraud removed and my credit rating fixed. on top of that part of the negotiation I would also received lifetime state inspections oil changes and tire rotations but as ... read more
Business response:
Hello Benny, I’m sorry about your experience 7 years ago and how you still feel today. I care very much about how you feel as a customer. Since I became the General Manager here in Feb of 2019 we have moved from a poor rating to an A+ with the BBB and are the only accredited Dodge dealership around the beltway in VA right now. I cannot change your perception of the past, but I can promise the best experience possible here moving forward. Please reach out if you would like to discuss your concerns further. Respectfully, Matt ... read more
RecommendedLustine has great customer service! They made my car buying experience pleasurable. Antonio, my salesperson was exceptional! He was courteous, professional, and knowledgeable; he went over every aspect of my vehicle.
Business response:
Hello Mr. Braddy, Thank you for the great recommendation! Antonio does a great job thank you for taking the time to acknowledge him and share your experience! Respectfully, Matt Lepage General Manager Lustine Chrysler Jeep Dodge and Ram Direct: 703-492-3647 E-mail: mlepage@lustine.com
Have been going to dodge since 2017 to get my truck serviced and out of all the times I have gone there I have gotten good service but today my service was great Eric went above and beyond to give me great service. He went into detail with everything that they recommended I get done on my truck which nobody has ever done. Will be going back and working wit Eric again. Thanks again Eric for making me feel welcome at dodge :)
Business response:
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!
There service department is thorough and the personnel are great.
We got our truck here and I decided to keep getting the services done through them and I couldn’t been more thrilled with their service department. I normally work through Eric at some point during my process and sometimes end up going through some of the others due to a busy service room, but all of them are pretty good at what they do. They have listened to things that I need done and help schedule everything. Their service department has their days of course but majority of the time they are very productive and some like ... read more
Business response:
Dear Patricia, Thank you for taking the time to leave a solid recommendation like this! I hope we can continue to take care of you and your vehicle for a long time to come! Respectfully, Matt Lepage General Manager Lustine Chrysler Dodge Jeep Ram Direct: 703-492-3647 Email: mlepage@lustine.com
Dishonest crew. I spoke first thing in the AM to the sales manager explained I was ready to make a deal, and willing to put a deposit down to ensure the vehicle is held while we work out the numbers, and explained that twice before with other dealers the car was sold out from under me. He assured me that would not happen at his dealership. While working with Basil, and awaiting numbers after giving him all my information I find out that the vehicle had been taken overnight, and there was a deal in the works. How could you no... read more
Fantastic Experience! This was by far the best dealership experience I've had in purchasing a new vehicle. I traveled two states due to the transparency of the deal between initiating online contact, working the deal over email/text/phone, and setting up an in person (no strings attached) test drive. I highly recommend sales consultant Antonio Ferrari, finance manager Daniel Kahn, and dealership concierge DeeDee Lessord - all were genuine and respectful of my time and decisions. I'll be back, well worth the drive. Thanks!!
Not trustworthy. Very bad experience.
Frequently asked questions about Lustine Automall
How is Lustine Automall rated?
Lustine Automall has a 3.7 star rating with 842 reviews.
When is Lustine Automall open?
Lustine Automall is open now. It will close at 8:00 p.m.
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