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Lustine Automall
- Car Dealers
- Woodbridge, VA
About this business
"Home of Lustine for Life. Lifetime powertrain warranty at no charge good nationwide on most new and used vehicles sold by Lustine. Service at any ASE service shop and your engine, transmission, driveline is covered for as long as you own your vehicle! At Lustine we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams."
Location details
14211 Jefferson Davis Hwy #2108, 2108, Jefferson Davis Hwy, Woodbridge, VA, 22191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I went online & found this car listed for $6,700. I thought perfect (since I planned on paying cash) I thought I could talk the price down a little more. July 27th - I called & made an appointment to come look at it. My sales guy was Ike he was friendly, I asked about negotiating the price & he told me they only negotiate with new cars & that the car I’m interested in attracted a lot of people. So I said that’s fine & I told I was paying cash so the written offer he gave was for $10,200 I told him that since I live in Maryla... read more
Business response:
Dear Ashley. I’m sorry for some of the complications that came along with buying your vehicle. We care tremendously about all of our customers and our pre-owned department is a huge part of our store. I’m glad that every member of our staff was pleasant nearly every single step of the way. We are disappointed, like you, that the bank was not able to hold up their end of the transaction. I’m sorry that the pre-owned vehicle had a few blemishes. I’m glad Sham tried to go above and beyond as it pertains to the tires. I hope the... read more
HORRIBLE experience here. From the start I knew our salesman Kevin would be problematic. We test drove two Jeep Cherokees and decided to discuss an offer on one of them. Kevin starts by showing me a number that was 7k above the listed price and told me that I was already getting a good deal? I’m not sure what the point of that was, but we continued to negotiate. The finance manager, Daniel Khan, was nice enough and remembered us from when we bought my husbands truck. He attempted to negotiate a trade in deal, but added on $2... read more
Business response:
Meg, I am sorry to hear about your recent experience at our dealership. I am currently speaking with Kevin and Daniel to see what happened during your visit. I will also be reaching out to you personally to gather some more information. You can also reach out to me, at any time. My contact information is listed below. I hope to speak with you soon. Respectively, Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com
We bought a truck about a month ago for my husband. We went in late afternoon and long story short we were the last people out. We were rushed through the finance portion at the end by Sham and some young girl, and were assured we were set up for bi-weekly payments and all that. My husband swore he saw on the paperwork that the bi-weekly payments were in there. Fast forward to the credit unions paperwork showing up and in fact it sure the heck wasn’t. Had we not been rushed by this guy we may have been able to catch that he ... read more
Business response:
Hello Alyssa! I’m sorry your disappointed in your experience. It would appear we tried to expedite getting the truck ready for you to buy with very little turn around time from when we traded it. All things considered we could have delayed delivering your new vehicle and spent more time looking it over. From what I understand the bi-weekly issue has been resolved. It has now been over a month since your vehicle purchase. If you were not satisfied we would have been happy to remedy any and all issues you had within reason of ... read more
Recommendedthe personalized attention is excellent and the seller Ariel curtís is a professional who explains everything very easily
Business response:
Sergio! Thank you for the recommendation! I know JARIEL CURTIS is a great professional and is knowledgeable and takes great care of his customers! Thank you for sharing! Matt Lepage General Manager Lustine Chrysler Dodge Jeep Ram Direct: 703-492-3647 Email: mlepage@lustine.com
I honestly wasn’t planning on purchasing a vehicle but the customer service here combined with the warranty they offer, I couldn’t say no! I had a few hiccups with being active duty military and wanting to register my vehicle in my home state to transfer my previous tags. Sham and Will took care of me, answered all of my questions/concerns, took time out of their day to make everything easier on me! They truly went above and beyond what I expected! I am so thankful that I ended up here by fate, they are awesome! I will recom... read more
Business response:
Thanks so much for the kind words! We're constantly hard at work to deliver the best possible customer service to our guests, and we greatly appreciate your praise!
Please respond to my phone calls to the Finance Manager to fix my warranty. My warranty was issued incorrectly and I cannot get warranty service completed. I have called 3-5 times per day for 4 days, and no response except one call back saying they'd call me back. My 2015 Ram has been in the dealership for 4 days awaiting a response and this has not been fixed yet. What is the fix? Check TWO boxes and resubmit to the warranty company...not done yet. When will it be done? Should I keep posting about this on social media until... read more
Business response:
Hello Mr. Guthrie, I’m sorry that you’ve not had your issue resolved to your satisfaction yet. I will see what I can do to resolve this issue when I get to the store this morning. I apologize for the inconvenience this has created and hope your truck is back on the road soon! Respectfully, Matt Lepage General Manager Lustine Chrysler Dodge Jeep Ram Direct:703-492-3647 Email: mlepage@lustine.com
Ian was super patient and helpful today. Everyone on the staff as pleasant and made the process of buying my new car a great one.
Business response:
We try to provide all of our guests with a great atmosphere and world-class service that you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
On a scale of outstanding, average and Below average I give them average. I dropped my car off on a Monday at 1045 and didn’t hear from them at all until Tuesday at 1800. Oh and I had to call them. Spoke to a Mgr on Wed and asked for a rental due to my car not being ready until Thur. Bottom line I got my car back the following Mon. They paid for the rental, but if I had not made the call I would’ve been without a car for a week. The staff was VERY nice and courteous but they need to do a better job communicating.
I have purchased my last 2 Chryslers here and the friendly and professional atmosphere have been great
Business response:
We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team constantly delivers. Please don't hesitate to reach out if there is anything else we can assist you with!
Frequently asked questions about Lustine Automall
How is Lustine Automall rated?
Lustine Automall has a 3.7 star rating with 842 reviews.
When is Lustine Automall open?
Lustine Automall is open now. It will close at 8:00 p.m.
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