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Lustine Automall
- Car Dealers
- Woodbridge, VA
About this business
"Home of Lustine for Life. Lifetime powertrain warranty at no charge good nationwide on most new and used vehicles sold by Lustine. Service at any ASE service shop and your engine, transmission, driveline is covered for as long as you own your vehicle! At Lustine we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams."
Location details
14211 Jefferson Davis Hwy #2108, 2108, Jefferson Davis Hwy, Woodbridge, VA, 22191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
They do a great job on making the sale. Don’t expect them to back up what they sell you or to be honest about what they say to make the sale. They won’t even be up front enough to return to your calls. They will return and hide behind emails. That should tell you all you need to know. I recommend you buy from a reputable dealer.
RecommendedThe people are friendly,helpful,and knowledgeable. Clean and organized facility. They seem to have the customer’s best interest when dealing with them.
Business response:
Thank you Janice for your kind words and feedback. Please let us know if there is anything we can assist with.
Poor costumer service, bought a Lustine maintenance package when I bought my Jeep. It covers brake linings but they didn’t want to cover it.
Business response:
Mr. Simpkins, We are sorry to hear that your last experience did not meet your expectations. When you purchased your vehicle, you purchased a maintenance package. This maintenance package covers factory recommended services such as oil changes, tire rotations, inspecting and replacing brake linings, and so on. Brake pads are not covered under this maintenance package due to the fact that there are many factors that contribute to the wear and tear of brake pads. We explained this to you during your visit, and still took care ... read more
Buying was easy! Great customer service (shout out to Basil, DeeDee, and Daniel K.) Service department is a total different story. Countless issues, multiple trips back and forth to the dealership (because I was told my Jeep was ready and it wasn’t- multiple times- for multiple Jeeps). Buying there and getting service/maintenance are totally different stories. Would not recommend.
Business response:
Hello Mr. Alvarado, We apologize for the poor communication that you experienced with one of our advisors. There was a breakdown between us, and one of our third party vendors resulting in the frustrations you experienced. We have taken necessary steps with training and personnel to meet and exceed customer’s expectations as frequently as possible and for vehicles to be ready when promised. We appreciate your business and hope we can see you in the store again in the future. Respectfully, Matt Lepage General Manager Lustine ... read more
Friendliness quality work done in a timely manner.
I always use the same person, Sam. He tells me what I need to do now and what I can wait to have done. He always make sure I get the discounts that apply to me. He is very personable and the work is done within the time he gives me.
Business response:
We really appreciate your feedback Donna! Sam is amazing and really goes above and beyond to help clients.
Honest Dealership, and great customer service. The staff is friendly and polite.
Business response:
Hello Mrs. Dorsey, Thank you so much for leaving this positive feedback! We strive to provide a great experience to our customers which is not easy in our line of work. I sincerely appreciate you taking a moment to acknowledge our efforts and glad that we met the mark on during your most recent visit! Respectfully, Matt Lepage General Manager Lustine Chrysler Dodge Jeep Ram Direct: 703-492-3647 E-Mail: mlepage@lustine.com
RUN AWAY from this business before they steal from you like they did to me! -DO NOT DO BUSINESS WITH THEM- Literally stealing seven thousand dollars of my money.... You been warned along with BBB, Virginia’s Office of Attorney General, Jeep, & MOPAR! Tomorrow I call attorneys offices to file suit, every veteran organization I’m a member of and local news stations! They have no ethics and will commit fraud on paperwork to steal your money! You been warned! Hope GM Matt Lepage enjoyed his early day yesterday, being as I had a ... read more
The service department at this dealership is top notch; very knowledgeable and willing to do what they can for you.
Frequently asked questions about Lustine Automall
How is Lustine Automall rated?
Lustine Automall has a 3.7 star rating with 842 reviews.
When is Lustine Automall open?
Lustine Automall is closed now. It will open at 9:00 a.m.
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