This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Lustine Automall
- Car Dealers
- Woodbridge, VA
About this business
"Home of Lustine for Life. Lifetime powertrain warranty at no charge good nationwide on most new and used vehicles sold by Lustine. Service at any ASE service shop and your engine, transmission, driveline is covered for as long as you own your vehicle! At Lustine we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams."
Location details
14211 Jefferson Davis Hwy #2108, 2108, Jefferson Davis Hwy, Woodbridge, VA, 22191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedIn/out within 90 minutes for oil change and tire rotation and was offered next two services for free. What a deal, 5 ⭐️ ⭐️⭐️⭐️⭐️
Business response:
Thank you Donna for your feedback! We really appreciate the recommendation!
I’m 50/50 with them . They have friendly staff . There was some miscommunication on the phone with the time of my appointment so I was late to work . Thanks for your service anyway
Business response:
Hello Nicole, when your husband brought the jeep in for service he stated that he put stop leak a month prior to fix the coolant leak. The jeep has extended warranty through Jeep and they sent a 3rd party inspector out and confirmed that the cooling system failed due to outside influence (stop leak). I apologize you had a negative experience but we have to follow the guidelines for Chrysler, Jeep, Dodge and Ram factory and extended warranties. If you have any questions please feel free to reach out to me Thomas Ramey Service... read more
Shout out to "Jamar Hylton" service Manager. Always so helpful, and is very knowledgeable about all aspects of his job. 5 Stars to Jamar, and his Team!!
Business response:
Thanks for sharing about your experience with Jamar! He is a great guy to have on our team!
Dee Dee Lessord was very professional and polite to work with. Thank you Dee Dee!
Very professional, very attractive to detail, Ryan was very efficient and a pleasure to work with.
Business response:
Thank you Devora for the kind words regarding your experience with Ryan. He is a pleasure to have on our team!
Terrible customer service. Fish and bait advertizing. Sales person told me internet price don't mean shi...! Charging delivery for use cars! And then the can take it off... big lie... I live in Woodbridge, a mile from Lustine. Had to drive all the way to koons jeep in Tyson's corner and paid the internet price I saw plus $900 process fee that was it and of course tags and tax no hidden fees. Ended up buying two cars in one day for me and my son. Great sales person Mark Bell and manager Hussein Farzad. I will go back to them ... read more
Business response:
Dear Jorge, I’m sorry you did not have the best experience on your most recent visit. I remember working with you previously (years ago) and wish you had reached out to me about your concerns (and still invite you to do so if you wish). I know that regardless of the breakdown we were considerably away from a deal based on what you were offering on the pre-owned vehicle/trade. I’m glad you found the right vehicle for you somewhere else and wish it could have been with us again. I hope we can have another opportunity at your b... read more
Messed up our loan several times, still sent the wrong loan amount to the bank. You can never get ahold of them and they have been nothing but problems from the beginning. It’s been 2 months and we call about every week or 2 weeks with issues and following up because they are not good as following through with their job. An overall awful experience and the worst part is, we are still dealing with it.
Business response:
Dear Erica, I do not see your name in our system as a customer of ours, however, I believe I know who the owner of the vehicle is that is causing these concerns. I talked with the owner of the vehicle personally on the 23rd of December and we have made arrangements to cancel the no-longer desired products. It takes some time for these to process, be then sent to the lien holder, and for the lien holder to process so as to then reflect the account. Thank you for your patience as we process these concerns. If the owner of the ... read more
Super friendly staff, everyone was very helpful and we were in and out in 2 hours. Was a great experience.
Business response:
We are so happy to hear about your experience! We strive to make the process as quick as possible for all of our customers! Let us know how we can help again in the future!
Frequently asked questions about Lustine Automall
How is Lustine Automall rated?
Lustine Automall has a 3.7 star rating with 842 reviews.
When is Lustine Automall open?
Lustine Automall is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com