Lowe's Regional Office

Jim A 

on BBB

6 years ago

False Advertising. I would love to have someone in upper management contact me in regards to this post. I drove to your ********, Md store around 6:45 p.m. last night to purchase a ********* dryer. I did my research and read your website that clearly states that you will match advertised prices from local as well as "Online" competitors. I found the EXACT dryer that you have for approximately $150.00 less than your price. When I told your associate whose name was Becky that I wanted to buy the dryer she was courteous. When I... read more

Meg L 

on BBB

6 years ago

I purchased a bench grinder from my local Lowe's. I went out of the country and when I came back to set it up in my shop I took it out of the box and it didn't work properly. I put it back in the box (which had the sticker with store number, etc still on it) and took it back to the Lowe's store I purchased it from to get an exchange. I was told they couldn't exchange without a receipt. They were unable to locate the transaction via my card and so I have no receipt any longer. I was then told it was 30 days only with receipt.... read more

Sara H 

on BBB

6 years ago

When there is a problem, they are reluctant to fix it. I signed contracts that I thought protected me from having to deal with aggravating situations. 

Christine R 

on BBB

6 years ago

I ordered a front entry door, storm window and installment at Lowe's on May 31st. It took 4 months to install those doors! How they stay in business is beyond me. When I first ordered the door the store manager took my order! He never submitted it. This is the store manager. I was not informed of this until July after I had made repeated attempts to find out where the door was. The installer came to my house thinking the door had been ordered. In July we set up a date for installing the door on August 3rd. That morning the i... read more

SOMD H 

on BBB

6 years ago

NOT GOOD 

Mark B 

on BBB

6 years ago

I tried to leave 0 stars but this was not an option. I had 20+ windows installed in my home 2 years. It's now taken 2+ years and they still haven't finished the job. They left debris on my property, mis-installed screens, promised they'd come correct the problem and then didn't show and also ruined screens at their own store. After working with managers at the local store in ************, MD, I received no progress other than empty promises. I tried contacting corporate and they informed me that I could speak with a Distri... read more

LILI S 

on BBB

6 years ago

If I can give 0 stars, I definitely will. I ordered one refrigerator in their store back in 9/8/18 and scheduled delivery on 10/7/18. On 10/7/18, I have been told the refrigerator is out of stock and I have to wait for at least another 1 month and their stuff told me someone in the ********** store will give me a call to update within 2 days. I wait for 2 days and no one called me. So, I called back. For dialing their number for more than 20 times, finally someone picked my phone call. I told them the refrigerator is for my... read more

Donna H 

on BBB

6 years ago

Definitely don't ever purchase a wall oven from this store. They have an extremely broken and dysfunctional process for oven purchases. I have spent at least 15 hours on the phone with the store and their delivery company on hold or repeating trying to get through. I also had to set aside 4 separate days to deal with this purchase and in the end I was not able to get an oven installed. First, they require you to pay $45 and send out a third party company to measure to make sure the oven you want will fit. You have to set asi... read more

C C 

on BBB

6 years ago

I purchased carpet to be installed in 3 bedrooms. Installation went well and the carpet looks great! However,....the contracted company *************** did not removed the old carpet. They said that there is a fee to remove old, dirty carpet and they left it IN FRONT OF MY HOUSE. When I called lowes they said there would be an additional fee to remove old, dirty carpet and it would take Legacy 3 days to pick up the carpet. Lowes never presented to me that there would be an additional fee to remove old, dirty carpet. I would ... read more