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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recently refinanced with Loan Depot. It was the easiest process ever!! Really couldn't be happier. Not sure why the original loan couldn't have been this easy.
Business response:
Melissa, thank you for taking the time to provide us your feedback. We apologize your first loan wasn't as smooth but, we are glad we were able to make it up with your refinance. We truly appreciate your refinance.
I just finished refinancing my condo with LoanDepot. They are the BOMB. Very nice, honest, walked me through every step. Called me to check up on me, always wanted to know how they could help me out more. I really appreciate these guys helping me out & always at my beckon call if I need them. Thank you Justin & Todd you guys are AWESOME.
Business response:
Della, thank you for taking the time to provide us your feedback. We are glad to know Justin and Todd were able to meet your expectations. We appreciate your business.
We recently refinanced with LoanDepot and had only wonderful service they were patient and always willing to help! Got back to us immediately with any questions and if they did not know the answer right away they would check with their team and get back to us. I even called one gal back on a Sun. and she returned my call. Our closing was effortless and they came to us to sign the final papers!! Just was such a positive experience not like our local bank which took forever to go through and they were rude and never got back t... read more
Business response:
Kimberly, thank you for taking the time to provide us your feedback. We are delighted to hear that our team was able to meet and/or exceed your expectations. We truly appreciate your business.
Just lost our dream home because they do not return phone calls, I have been calling since Thursday, today is Monday to get my approval letter that Shila Loan Agent stated she had for me. But after numerous call, text msg, voice mails she never called back and the seller accepted some one else offer.
Business response:
Andrew, we apologize for your experience and for any inconvenience this may have caused. Customer feedback is taken very seriously at loanDepot. We will review your communication and use your feedback to look at opportunities for improvement moving forward. If you wish to further discuss, please contact Customer Care at, ###-###-####.
I just finished refinancing my condo with LoanDepot. They are the BOMB. Very nice, honest, walked me through every step. Called me to check up on me, always wanted to know how they could help me out more. I really appreciate these guys helping me out & always at my beckon call if I need them. Thank you Justin & Todd you guys are AWESOME.
Business response:
Della, thank you for taking the time to provide us your feedback. We are glad to know Justin and Todd were able to meet your expectations. We appreciate your business.
Kathy Nguyen and Scott Crotty are very knowledgeable and professional. The refinancing loan process and customer experience Kathy and Scott provided was outstanding!!!! The credit advisory used helped bring up my score and getting my loan approved. I will recommend LoanDepot to my friends and family without any hesitation.
Business response:
Kimberly, thank you for taking the time to provide us your feedback. We are glad to hear that Kathy, Scott, and the rest of our team was able to assist you with what you were looking for. We appreciate your business.
RUN AWAY COMPLETELY INCOMPETENT AND LIARS . Its like a whos on first scenerio. After Hurricane Irma I was invited by a Loan Depot email to participate in a 90 day Forbearance plan. It said If I was affected by the storm I qualify. All I had to do was respond yes. So I did. The email was very vague but lead me to believe I could skip 3 payments and have 3 payments just added to the back of my loan. I then got an email saying someone would contact me. That never happened. So a month later my payment is due so I inquire if Im a... read more
Business response:
David, We apologize for your experience and for any inconvenience this may have caused. Customer feedback is taken very seriously at loanDepot. We will review your communication and use your feedback to look at opportunities for improvement moving forward. If you wish to further discuss, please contact Customer Care at, ###-###-####.
I wouldn't even give this company a star. They will deceive you just in order to make a dollar. I went to do a refinance we explained that we wanted a fixed conventional loan without buying down points and with cash out. They told us we would get about 20k out. At the end of the day they put in without telling us 4k for buying points down and we would only walk away with 6k. BEWARE read everything and do not believe a word.
Business response:
Christine, We apologize for your experience and for any inconvenience this may have caused. Customer feedback is taken very seriously at loanDepot. We will review your communication and use your feedback to look at opportunities for improvement moving forward. If you wish to further discuss, please contact Customer Care at, 949-330-2501.
I am a property seller with a buyer who had the misfortune of doing their loan through Loan Depot. The Lender missed the close date (with no estimated closing in site), changed the buyer's loan several times, and it's unclear if they satisfied disclosure requirements set forth by federal law. This lender represents everything that went wrong with the mortgage industry leading up to the collapse in 2007/2008. These lenders should be investigated by the Consumer Financial Protection Bureau (CFPB).
Business response:
Tom, We apologize for your experience and for any inconvenience this may have caused. Customer feedback is taken very seriously at loanDepot. We will review your communication and use your feedback to look at opportunities for improvement moving forward. If you wish to further discuss, please contact Customer Care at, 949-330-2501.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open tomorrow at 9:00 a.m.
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