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loanDepot

4.0

About this business

loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. 

Location details

26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.05,902 reviews
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Stacie's profile image
Stacie 
6 years ago

I've done business with Loan Depot in the past and both times was treated fairly and timely. If I had a question someone was available to help me no matter where in the process the loan was in. I've been pleased with their efficiency and accuracy. If I need to, I will do business with them again. 

Business response:

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance. 

Sande C.'s profile image
Sande C. 
6 years ago

The refi was terrific. No extensive time consuming interrogation of my finances because i just purcjased a home and refi immediately with loan depot so all info was very current. Saved on mortgage payments and interest because i received a discount in closing costs and used that to buy down. Just a win win win. I really enjoyed my loan officer randy and my underwriter james. 

Business response:

Thank you for your Feedback! We appreciate you allowing loanDepot the opportunity to provide you with Amazing Customer Service. 

Mike P's profile image
Mike P 
6 years ago

Very professional and always looks out for customers..thank you Andrew **** and team. 

Business response:

Hello! We appreciate the time you took to share your feedback and Thank You for allowing loanDepot to provide you an Excellent Customer Experience. 

Sande C's profile image
Sande C 
6 years ago

The refi was terrific. No extensive time consuming interrogation of my finances because i just purcjased a home and refi immediately with loan depot so all info was very current. Saved on mortgage payments and interest because i received a discount in closing costs and used that to buy down. Just a win win win. I really enjoyed my loan officer randy and my underwriter james. 

Business response:

Thank you for your Feedback! We appreciate you allowing loanDepot the opportunity to provide you with Amazing Customer Service. 

S C's profile image
6 years ago

The refi was terrific. No extensive time consuming interrogation of my finances because i just purcjased a home and refi immediately with loan depot so all info was very current. Saved on mortgage payments and interest because i received a discount in closing costs and used that to buy down. Just a win win win. I really enjoyed my loan officer randy and my underwriter james. 

Business response:

Thank you for your Feedback! We appreciate you allowing loanDepot the opportunity to provide you with Amazing Customer Service. 

Tim B's profile image
Tim B 
6 years ago

LoanDepot reviewed and exhausted every option to make sure we were happy. They stay by your through the whole process. 

Business response:

Hello! We appreciate the time you took to share your feedback and Thank You for allowing loanDepot to provide you an Excellent Customer Experience. 

Jesus M.'s profile image
Jesus M. 
6 years ago

Our experience with LoanDepot refinancing our home was great Kathy *, was able to answer all our questions and concerns really fast we definitely work with them in the future. Thank you 

Business response:

Thank you for choosing loanDepot. We appreciate the time you took to share your Positive Customer Experience! 

DanTheMan's profile image
DanTheMan 
6 years ago

Our refinancing with Loan Depot went smooth as we expected. We obtained the rate and terms requested and their agents worked along with us through out the process. We give Loan Depot a 5 stars for their services!!!!! 

Business response:

Hello! We appreciate the time you took to share your feedback and Thank You for allowing loanDepot to provide you an Excellent Customer Experience. 

Lawrence V's profile image
Lawrence V 
6 years ago

As we were walking in the door for the closing we were told we would need to go get a certified check for over $3700.00. We later received a check from our old mortgage company for $3500.00. Talk about last minute. The big question here is, can anyone do math? It was a stressful morning to go along with not knowing what the house appraisal was until the day before. Plus, I would say that there was a lack of communication. We had to increase the loan by quite a bit to cover costs and it was not until I received the closing nu... read more

Business response:

Dear ********, Thank you for sharing your feedback. We would like to learn more about your experience. Please contact loanDepot Customer Care at 888-337-6888 *****. 

Frequently asked questions about loanDepot

How is loanDepot rated?

loanDepot has a 4 star rating with 5,902 reviews. 

When is loanDepot open?

loanDepot is closed now. It will open at 9:00 a.m. 

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