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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kimothy of Loan Depot has been nothing short of amazing by holding my hand and answering any and all questions I had. He made this nerve wrecking process extremely manageable by explaining every detail in a way I understood. I intend on forwarding his info to anyone thinking of purchasing!
Business response:
Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
Locked my application and then went dead for 6 months, it was night mare to see an end to loan refi process. Overall I feel I lost money by committing to loan depot. Don't go with them unless they have penalty clause for delays in loan closure
Business response:
Hi ****** – Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
It took them more than 7 months to fund my refinance. Had to finally send a terse email to the CEO and internal Blog administrator, quoting some of the language from their recent commericals that began to air after they went public in January 2021, to get a response. My email was entitled: "Does it really take 7 months to refi with Loan Depot???" 14 days later my loan funded. I hope they do a MUCH better job at servicing than they did at originating and funding this loan.
Business response:
Hi ***** – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.
I have a great experience with Jim A******** in Mansfield, OH.
Business response:
Hi *****! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
My experience was excellent. Everyone was helpful, knowledgeable and professional.
Business response:
Hi *******! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
Rude loan reps, delayed loan processing, misinformation.
Business response:
Hi ***** – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Very easy to work with. Our loan agent was very quick to respond and answer all of our questions, and even worked with us on Christmas Eve when we had contacted him. They work hard to ensure the best possible rates for their customers and I am very pleased with the whole process. They kept the lines of communication open constantly and always kept us up to date on what was happening. I would highly recommend to all my family & friends.
We were referred to Loan Depot by Lending Tree. Worst mistake ever. It has been almost 7 months now. They promised we would close in September. They still have not closed our loan. They constantly want more information, even though the info they want has been provided ad nauseam. They never answer calls or return messages. They rarely respond to emails. They refuse to close the loan but they also refuse to refund our appraisal per the agreement. Total scam of a company. They have given us 6 different excuses as to why the lo... read more
I initially selected loanDepot because of my initial impressions of customer service. My disappointment is overwhelming. Everytime I send an email, I receive the automated "your business is important to us..." Clearly that is just a marketing tool and not part of your culture. I was lamenting to a friend who likened my experience to a big box store. You're lured in by the sale, but then if you have question -every associate acts if they don't work there, they don't know you, your business is a burden. That resonated with me ... read more
Business response:
Hi ******** – We apologize that your experience has been less than satisfactory. We are going to have your loan escalated to our managers who should be reaching out to you shortly. I apologize for any inconvenience this may have caused.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open tomorrow at 9:00 a.m.
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