This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
The buying experience was sub-par--the delivery of damaged furniture was unexpected. We ordered four rooms of furniture in February. Upon delivery, three pieces were damaged. I called customer service and assumed everything was understood on what needed to be replaced. Fast forward six months, and after taking off work at least eight times for delivery, they finally delivered the correct piece that was undamaged. **************** is nonexistent, and there is no way to contact the store you purchased it from, so I had to driv... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number and or telephone number and email addressed associated with the account in question.
I bought four thousand dollars worth of furniture: sofa, chair sleeper and ottoman. After just two weeks I noticed that the fabric is already sagging, the stitching around the cording on the cushions is puckered and the seats feel gravely. I have tried to work with customer services, they sent techs out twice. These techs both agreed with me about the very poor quality of the pieces. Each time they visited they said that LS would call me. I never received any calls. I called and talked to a manager; he said this is "just cus... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show a Tech was sent to the customers home in June, per the report the backrest pillows and cores were crunchy like plastic along with feathers coming out. He was going to repair the issues, however, the guest refused service. We sent another tech to the customer home in August and was advised the items were up to manufactures standards. We have escalated this up to our warranty manager a... read more
I bought four thousand dollars worth of furniture: sofa, chair sleeper and ottoman. After just two weeks I noticed that the fabric is already sagging, the stitching around the cording on the cushions is puckered and the seats feel gravely. I have tried to work with customer services, they sent techs out twice. These techs both agreed with me about the very poor quality of the pieces. Each time they visited they said that LS would call me. I never received any calls. I called and talked to a manager; he said this is "just cus... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show a Tech was sent to the customers home in June, per the report the backrest pillows and cores were crunchy like plastic along with feathers coming out. He was going to repair the issues, however, the guest refused service. We sent another tech to the customer home in August and was advised the items were up to manufactures standards. We have escalated this up to our warranty manager a... read more
I purchased the reclining Capri Sofa in March. It gets limited use and has been kept under a pergola with a roof that shades it from direct sunlight and protects it from rain. The fabric covering the cushions has started to do what Living Spaces calls "fabric pilling" and it says it is to be expected with some, what I consider inferior, fabrics. Basically the covers are fuzzing and the fuzz is matting into *****. They told me this is not covered under warranty and I'll have to shave the fuzz and ball with a battery operated ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Pilling is a normal characteristic of the material used to produce the item and can be treated by using a battery-operated pill shaver to remedy the situation. It is important to note that pilling is not a fabric defect. Details of our terms and conditions are located on our website. Normal wear and tear is not considered a defect. We are unable to further assist.
I purchased the reclining Capri Sofa in March. It gets limited use and has been kept under a pergola with a roof that shades it from direct sunlight and protects it from rain. The fabric covering the cushions has started to do what Living Spaces calls "fabric pilling" and it says it is to be expected with some, what I consider inferior, fabrics. Basically the covers are fuzzing and the fuzz is matting into *****. They told me this is not covered under warranty and I'll have to shave the fuzz and ball with a battery operated ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Pilling is a normal characteristic of the material used to produce the item and can be treated by using a battery-operated pill shaver to remedy the situation. It is important to note that pilling is not a fabric defect. Details of our terms and conditions are located on our website. Normal wear and tear is not considered a defect. We are unable to further assist.
My family bought a sofa set from living spaces here in the ******** back over 6 months ago. The original set had manufacturers defects and was essentially broken. We put in a claim and after months of back and forth, they finally approved to replace with a different set. We paid roughly $1900 for the set. We then went back to the store with our credit and chose a whole different set to replace the broken ones. Well, what do you know the quality and workmanship of these sofas does not reflect what they display at the showroom... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the over all unpleasant experience. After review of the account, we have no record of a broken frame on the new sectional. So that we can better assist, please give us a call at X-XXX-XXX-XXXX.
My family bought a sofa set from living spaces here in the ******** back over 6 months ago. The original set had manufacturers defects and was essentially broken. We put in a claim and after months of back and forth, they finally approved to replace with a different set. We paid roughly $1900 for the set. We then went back to the store with our credit and chose a whole different set to replace the broken ones. Well, what do you know the quality and workmanship of these sofas does not reflect what they display at the showroom... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the over all unpleasant experience. After review of the account, we have no record of a broken frame on the new sectional. So that we can better assist, please give us a call at X-XXX-XXX-XXXX.
Another "Zero Stars if I could" review here! Almost same EXACT story as a few I've read below. Bought a ~$3,500 sectional that was their "top tier" level of furniture. Also got suckered into the warranty plan (like an idiot). Here I am, less than 2 years after owning the couch and it looks and feels like I picked it up out of an alley somewhere. We don't allow the dog on it, shoes, food or drinks. We sit on it in the evenings. It has completely lost it's shape. You can't fluff the pillows back into shape. The material is lik... read more
Another "Zero Stars if I could" review here! Almost same EXACT story as a few I've read below. Bought a ~$3,500 sectional that was their "top tier" level of furniture. Also got suckered into the warranty plan (like an idiot). Here I am, less than 2 years after owning the couch and it looks and feels like I picked it up out of an alley somewhere. We don't allow the dog on it, shoes, food or drinks. We sit on it in the evenings. It has completely lost it's shape. You can't fluff the pillows back into shape. The material is lik... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com