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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I purchased a $1,500 area rug which in a matter of days was unraveling and filling a vacuum cleaner container on low speed. A stain which should have been easy to remove cannot be removed. The company does not warranty (accessories) despite the fact it was only purchased a few weeks ago. The company is refusing to be of any assistance or provide manufacturer information. Off to Small Claims Court!
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Details of our terms and conditions are displayed in all of our retail stores for review prior to completing the purchase, on the back of the sales receipt provided at point of sale and on our website for review prior to purchasing with us. As Living Spaces offers a 7-day return/exchange on qualifying accessories from the day of delivery, pickup or dropship with no fees. The rug was delivered on 9/5/2022 the guest ca... read more
I purchased a $1,500 area rug which in a matter of days was unraveling and filling a vacuum cleaner container on low speed. A stain which should have been easy to remove cannot be removed. The company does not warranty (accessories) despite the fact it was only purchased a few weeks ago. The company is refusing to be of any assistance or provide manufacturer information. Off to Small Claims Court!
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Details of our terms and conditions are displayed in all of our retail stores for review prior to completing the purchase, on the back of the sales receipt provided at point of sale and on our website for review prior to purchasing with us. As Living Spaces offers a 7-day return/exchange on qualifying accessories from the day of delivery, pickup or dropship with no fees. The rug was delivered on 9/5/2022 the guest ca... read more
I purchased a sofa 13 months ago along with a useless warranty. I submitted a claim because the couche stitching was tearing. Care free denied the claim stating it was normal wear and tear, but in reality it is a bad quality product. I contacted Living Spaces, they did not offer any solutions stating the manufacturers warranty had expired. This was not a small purchase we made, hence ** buying the insurance. They have not been customer friendly at all. Please don't buy from this company, don't purchase the care free ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Most of our furniture comes with a 1yr limited manufactures warranty, in the event the guest experiences an issue outside of the manufactures warranty and they have the protection plan, we direct them to file a claim with Carefree directly. The guest has 30 days from the day of discovery to file the claim. A claim specialist will assess the reported issues and determine the outcome of the claim. Normal wear and tear ... read more
I purchased a sofa 13 months ago along with a useless warranty. I submitted a claim because the couche stitching was tearing. Care free denied the claim stating it was normal wear and tear, but in reality it is a bad quality product. I contacted Living Spaces, they did not offer any solutions stating the manufacturers warranty had expired. This was not a small purchase we made, hence ** buying the insurance. They have not been customer friendly at all. Please don't buy from this company, don't purchase the care free ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Most of our furniture comes with a 1yr limited manufactures warranty, in the event the guest experiences an issue outside of the manufactures warranty and they have the protection plan, we direct them to file a claim with Carefree directly. The guest has 30 days from the day of discovery to file the claim. A claim specialist will assess the reported issues and determine the outcome of the claim. Normal wear and tear ... read more
I recently ordered a sectional sofa off of Livingspaces and when the product was delivered it was already broken. Upon calling the company they only gave me two options: 1) have to wait a whole month to get a replacement piece (mind you that the sofa is completely inoperable and just sitting in my apartment) or 2) Take a 20% discount on the couch that I had spent thousands for. The resale value alone is $0 since they sent me a broken couch that can't be used and now I have to wait for a replacement piece. This is not how a c... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is a nationwide order. Living Spaces doesn't offer next day or same day deliveries on out of area orders as the delivery process is different. We can offer a discount to keep the item as-is in the condition it was delivered in, return the item for a full refund or exchange. The guest chose exchange, XPO has to come pick up the new item, transport it to their delivery hub and the... read more
I recently ordered a sectional sofa off of Livingspaces and when the product was delivered it was already broken. Upon calling the company they only gave me two options: 1) have to wait a whole month to get a replacement piece (mind you that the sofa is completely inoperable and just sitting in my apartment) or 2) Take a 20% discount on the couch that I had spent thousands for. The resale value alone is $0 since they sent me a broken couch that can't be used and now I have to wait for a replacement piece. This is not how a c... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is a nationwide order. Living Spaces doesn't offer next day or same day deliveries on out of area orders as the delivery process is different. We can offer a discount to keep the item as-is in the condition it was delivered in, return the item for a full refund or exchange. The guest chose exchange, XPO has to come pick up the new item, transport it to their delivery hub and the... read more
If I could give this place a 0 I would. I ordered an item in July - their website said it couldn't come for 4 weeks. Okay that's fine, I understand supply chain issues right now. Well at the end of August, after the date the item was scheduled to come I reached out to Living Spaces to ask what was going on. It was only after I reached out and got sent through different levels of management that they THEN shipped my item - mid September. The item arrived at their shipping partner mid-September....then sat, and sat, and sat. I... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number and or the telephone number and email address associated with the account in question.
If I could give this place a 0 I would. I ordered an item in July - their website said it couldn't come for 4 weeks. Okay that's fine, I understand supply chain issues right now. Well at the end of August, after the date the item was scheduled to come I reached out to Living Spaces to ask what was going on. It was only after I reached out and got sent through different levels of management that they THEN shipped my item - mid September. The item arrived at their shipping partner mid-September....then sat, and sat, and sat. I... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number and or the telephone number and email address associated with the account in question.
The buying experience was sub-par--the delivery of damaged furniture was unexpected. We ordered four rooms of furniture in February. Upon delivery, three pieces were damaged. I called customer service and assumed everything was understood on what needed to be replaced. Fast forward six months, and after taking off work at least eight times for delivery, they finally delivered the correct piece that was undamaged. **************** is nonexistent, and there is no way to contact the store you purchased it from, so I had to driv... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number and or telephone number and email addressed associated with the account in question.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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