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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
My wife purchased 6 chairs from your **********, ** location. After receiving them and trying one out, she wasn't happy with them and wanted to return them. With the Christmas holiday going on and the business being closed on Christmas Day it was lost in the mix. I've called and spoken with 4 people in your customer service center. *******, **********, *****, and ********. All have told me the same thing. ********** and ******* both also lied to me stating they were the only managers there and could not transfer me to anyone... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and would be more than happy to further assist. Please provide the sales order number and or telephone number and email address associated with the account in question.
If I knew of all these complaints, I would've never purchased anything. Purchased a ******* table back on 5/7/2022, and received it on 5/22/2022. Began a claim on 5/30/2022, after noticing the pilot holes on the table were missing. And turned out the table was destroyed. Spoke with a customer service rep who told me an exchange will be made and the defective table will be removed. The table was out of stock and no longer sold. Then miraculously the table was back in stock, so I reordered it and demanded to have the non deliv... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show the guest spoke with a member of our Executive relations team on XX-XX-XXXX and again on 1-2-2023, they were offered a discount to haul the item away themselves and have accepted it.
If I knew of all these complaints, I would've never purchased anything. Purchased a ******* table back on 5/7/2022, and received it on 5/22/2022. Began a claim on 5/30/2022, after noticing the pilot holes on the table were missing. And turned out the table was destroyed. Spoke with a customer service rep who told me an exchange will be made and the defective table will be removed. The table was out of stock and no longer sold. Then miraculously the table was back in stock, so I reordered it and demanded to have the non deliv... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show the guest spoke with a member of our Executive relations team on XX-XX-XXXX and again on 1-2-2023, they were offered a discount to haul the item away themselves and have accepted it.
Returned a bed frame within the allotted time period of one week once I received it. Took Living Spaces one month to process the invoice on their end before I could be refunded, citing it was a vendor issue. Once it was finally processed I asked for a refund, just checked my account and now the refund has not been processed. Living spaces has the bed frame at their facility and now have been charged for it. I've spent over 10+ hours trying to receive my money back and now will have to call back through their broken support s... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show a refund for the bed was processed on 12/12/2022, there is a 5-7 business day eta for the funds to reflect the card used at point of sale as this excludes weekends and holidays.
Returned a bed frame within the allotted time period of one week once I received it. Took Living Spaces one month to process the invoice on their end before I could be refunded, citing it was a vendor issue. Once it was finally processed I asked for a refund, just checked my account and now the refund has not been processed. Living spaces has the bed frame at their facility and now have been charged for it. I've spent over 10+ hours trying to receive my money back and now will have to call back through their broken support s... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show a refund for the bed was processed on 12/12/2022, there is a 5-7 business day eta for the funds to reflect the card used at point of sale as this excludes weekends and holidays.
Spent over ****** for furniture in *************. 6 pieces came damaged. 2 pieces were picked up. But they would not pick up a night stand that was part of the damaged set. Called about 20 times. You can't get ahold of anyone in any store. This was the ******** Living spaces store. Our sales man returned our call once and a text message 1 but with no help from him. The manager said she would take care of the problem and she did not. Left several messages but no response. The furniture that was damaged and the other that was ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number.
Spent over ****** for furniture in *************. 6 pieces came damaged. 2 pieces were picked up. But they would not pick up a night stand that was part of the damaged set. Called about 20 times. You can't get ahold of anyone in any store. This was the ******** Living spaces store. Our sales man returned our call once and a text message 1 but with no help from him. The manager said she would take care of the problem and she did not. Left several messages but no response. The furniture that was damaged and the other that was ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number.
We were looking for a small chair to use as an occasional chair. We went to Living Spaces & found a suitable chair that happened to be the wrong color. They offered to order one as their stock of same was depleted. After weeks of waiting, the chair came & was set up. After trying it out for a couple of days, we found it to be very uncomfortable plus it had a problem with the reclining part. After several days, we decided to try for a different chair as this one was not like the one we saw in the store. We went to the store t... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Comfort is not considered a defect as it varies from person to person. Most furniture requires a break in period as well. However, if there is an issue with the reclining portion of the chair, we will need to open a warranty claim and have the item inspected. Please give us a call at X-XXX-XXX-XXXX to proceed further.
We were looking for a small chair to use as an occasional chair. We went to Living Spaces & found a suitable chair that happened to be the wrong color. They offered to order one as their stock of same was depleted. After weeks of waiting, the chair came & was set up. After trying it out for a couple of days, we found it to be very uncomfortable plus it had a problem with the reclining part. After several days, we decided to try for a different chair as this one was not like the one we saw in the store. We went to the store t... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Comfort is not considered a defect as it varies from person to person. Most furniture requires a break in period as well. However, if there is an issue with the reclining portion of the chair, we will need to open a warranty claim and have the item inspected. Please give us a call at X-XXX-XXX-XXXX to proceed further.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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