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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
If the reviews and stars dont give away what terrible customer service is, this review will. We ordered a couch at the end of 2022. Couch was delivered, but the delivery folks scuffed it on our entry way and we had to request a replacement. Replacement was ready for delivery and scheduled for 12/19. On 12/19 the delivery driver showed up 2 hours ahead of the delivery window that was showing on the tracker. When I checked the tracker while on the phone with him, it still says he was elsewhere delivering. Living Spaces said I ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show our Delivery Support Team has spoken with the guest on 1-4-2023, a custom order exchange was created as the guest will receive notification once the item is ready for delivery..
This is hands down the WORST experience I have ever had with a company. a couch there over a year ago and I still have a defective couch in my house. They delivered a sectional with the incorrect hardware so the couch doesn't connect properly. They said they would just reorder the chaise part. When it was delivered a few months later, there was the same issue with the hardware connecting. They ordered another one and the day it was to be delivered it was cancelled because it didn't pass ******* control. After hours on the ph... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After reviewing your account, we show a manager has approved a full refund instead of the exchange. The guest will receive the refund in the form of a check, please advise if three has been a change in the billing address as that is where the check will mail to.
I bought a couch and love seat from this company 2 years ago and also bought their 5 year warranty plan. My love seat a spring fell off and the usb port broke. I reported this to the warranty service website within the 5 year warranty period. I didn't know, reporting this damage was my first time, that you needed to report this incident within 30 days or the warranty will not cover this damage. I do not remember a salesperson from Living Spaces telling me that the policy will not honor your request if you report the damage o... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. When purchasing the carefree protection plan, the guest is given a pamphlet that details how to file a claim through carefree as it displays a telephone number and web address. In the event the guest isn't sure how to actually file the claim, instructions are listed on the carefree website as well as Living Spaces, what is covered and what isn't covered is also displayed on the websites. The guest can also call the... read more
I bought a couch and love seat from this company 2 years ago and also bought their 5 year warranty plan. My love seat a spring fell off and the usb port broke. I reported this to the warranty service website within the 5 year warranty period. I didn't know, reporting this damage was my first time, that you needed to report this incident within 30 days or the warranty will not cover this damage. I do not remember a salesperson from Living Spaces telling me that the policy will not honor your request if you report the damage o... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. When purchasing the carefree protection plan, the guest is given a pamphlet that details how to file a claim through carefree as it displays a telephone number and web address. In the event the guest isn't sure how to actually file the claim, instructions are listed on the carefree website as well as Living Spaces, what is covered and what isn't covered is also displayed on the websites. The guest can also call the... read more
If the reviews and stars dont give away what terrible customer service is, this review will. We ordered a couch at the end of 2022. Couch was delivered, but the delivery folks scuffed it on our entry way and we had to request a replacement. Replacement was ready for delivery and scheduled for 12/19. On 12/19 the delivery driver showed up 2 hours ahead of the delivery window that was showing on the tracker. When I checked the tracker while on the phone with him, it still says he was elsewhere delivering. Living Spaces said I ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show our Delivery Support Team has spoken with the guest on 1-4-2023, a custom order exchange was created as the guest will receive notification once the item is ready for delivery..
This is hands down the WORST experience I have ever had with a company. a couch there over a year ago and I still have a defective couch in my house. They delivered a sectional with the incorrect hardware so the couch doesn't connect properly. They said they would just reorder the chaise part. When it was delivered a few months later, there was the same issue with the hardware connecting. They ordered another one and the day it was to be delivered it was cancelled because it didn't pass ******* control. After hours on the ph... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After reviewing your account, we show a manager has approved a full refund instead of the exchange. The guest will receive the refund in the form of a check, please advise if three has been a change in the billing address as that is where the check will mail to.
Ordered a foot massager through their website "chairliving.com". It was outrageously expensive, but this was the one my daughter wanted. Got it on November 27th, but it actually wasn't what she thought, so I contacted them to return it. 3 emails and two phone calls later, they finally responded by email 11 days later. Told them I needed a return authorization # and return label. Had to wait 2 days for a response. They wanted to know if I wanted a different item. I said no, just send me the label. Had to wait 24 hours for ano... read more
Business response:
Hello, This complaint isn't for Living Spaces as the guest states she purchased a foot massager from Chairliving.com.
Ordered a foot massager through their website "chairliving.com". It was outrageously expensive, but this was the one my daughter wanted. Got it on November 27th, but it actually wasn't what she thought, so I contacted them to return it. 3 emails and two phone calls later, they finally responded by email 11 days later. Told them I needed a return authorization # and return label. Had to wait 2 days for a response. They wanted to know if I wanted a different item. I said no, just send me the label. Had to wait 24 hours for ano... read more
Business response:
Hello, This complaint isn't for Living Spaces as the guest states she purchased a foot massager from Chairliving.com.
My wife purchased 6 chairs from your **********, ** location. After receiving them and trying one out, she wasn't happy with them and wanted to return them. With the Christmas holiday going on and the business being closed on Christmas Day it was lost in the mix. I've called and spoken with 4 people in your customer service center. *******, **********, *****, and ********. All have told me the same thing. ********** and ******* both also lied to me stating they were the only managers there and could not transfer me to anyone... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and would be more than happy to further assist. Please provide the sales order number and or telephone number and email address associated with the account in question.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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