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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Possibly the worst customer service ever. We purchased a lamp that was delivered during construction. Once we gained access back in the house, we opened the box and put the lamp together. The light was defective as it kept tripping our circuit breakers. I called customer service and was told that it was past the 7 days from delivery window. I wanted the lamp, just not a defective one and they said they couldn't do anything about it. I asked to speak to a manager and the person (I refuse to call him a "gentleman") advised me ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Living Spaces offers a 7-day return/ exchange time period as the 7 days starts the day of delivery. Unfortunately, the timeframe isn't placed on hold until the items are opened. Lamps are considered accessories and doesn't come with a warranty; at time of purchase guest are able to add the carefree protection plan at an additional cost. The item was delivered on 1/25/2023, we were not made aware of the issue until 2/4/2... read more
Possibly the worst customer service ever. We purchased a lamp that was delivered during construction. Once we gained access back in the house, we opened the box and put the lamp together. The light was defective as it kept tripping our circuit breakers. I called customer service and was told that it was past the 7 days from delivery window. I wanted the lamp, just not a defective one and they said they couldn't do anything about it. I asked to speak to a manager and the person (I refuse to call him a "gentleman") advised me ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Living Spaces offers a 7-day return/ exchange time period as the 7 days starts the day of delivery. Unfortunately, the timeframe isn't placed on hold until the items are opened. Lamps are considered accessories and doesn't come with a warranty; at time of purchase guest are able to add the carefree protection plan at an additional cost. The item was delivered on 1/25/2023, we were not made aware of the issue until 2/4/2... read more
I ordered a couch in Nov 2022. Received in Jan 2023 - damaged. I called back. It took 6 weeks to receive replacement materials. I am still waiting for a technician to ************** which now will be through another 3rd party - and I need to wait another 4 weeks for repairs. This is not professional on their behalf. I cannot sit or use my couch until the repairs are made - this has been on going since jan - I have a useless couch for 3 mos!
Business response:
Thank you for bringing this your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is a nationwide order. Due to the distance our delivery team as well as service techs are third party. Our warranty department is in direct contact with the guest and is available to address and issues or concerns you may have. We will be sure to share this feedback with upper management.
Very poor quality furniture. Bought a dual power recliner with extended warranty. In less than 3 years total color loss on headrest. Company said color loss not covered due to normal wear. We've had other leather recliners over the ********** took years for color loss to occur. It's no wonder they've had over ***** BBB complaints in the last 3 years, nearly 500 in the last year alone.
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. So that we can better assist, please provide your sales order number.
I ordered a couch in Nov 2022. Received in Jan 2023 - damaged. I called back. It took 6 weeks to receive replacement materials. I am still waiting for a technician to ************** which now will be through another 3rd party - and I need to wait another 4 weeks for repairs. This is not professional on their behalf. I cannot sit or use my couch until the repairs are made - this has been on going since jan - I have a useless couch for 3 mos!
Business response:
Thank you for bringing this your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is a nationwide order. Due to the distance our delivery team as well as service techs are third party. Our warranty department is in direct contact with the guest and is available to address and issues or concerns you may have. We will be sure to share this feedback with upper management.
Very poor quality furniture. Bought a dual power recliner with extended warranty. In less than 3 years total color loss on headrest. Company said color loss not covered due to normal wear. We've had other leather recliners over the ********** took years for color loss to occur. It's no wonder they've had over ***** BBB complaints in the last 3 years, nearly 500 in the last year alone.
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. So that we can better assist, please provide your sales order number.
Order a mattress from then. Got a call to set up delivery waited 3 hours for them to show and nothing. I got no call, no text or email. I even emailed and called the numbers provided and no answer and reply back. Finally after the weekend finally someone called from a totally different number looking to reschedule my delivery. I had to leave work in the middle of the day to come home and wait for them again. Their customer service *****. It was their fault and yet couldnt make it right and should have worked on my mind time ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show this is an out of area order, FGO is the delivery company that picked the item up from Living Spaces, transported it to the delivery hub closest to the customers area. Their scheduling department contacted the guest to schedule delivery, at that point we are not made aware of any scheduling delays. We will share this feedback with upper management.
We ordered furniture on February 19. We are still awaiting our delivery. There is now communication between customer service and the transportation company. Everyone understands and is sorry when you call but nothing is done. We have been in our home for two weeks now no bed no couches it is unacceptable. Processed my third claim again this morning and still nothing. We keep getting notifications it is on its way but you look up the tracking and it says delayed. Beyond frustrated if there was a negative star rating I would h... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have escalated this up to our ********************* and asked that they give you a call advising of the next steps.
We ordered furniture on February 19. We are still awaiting our delivery. There is now communication between customer service and the transportation company. Everyone understands and is sorry when you call but nothing is done. We have been in our home for two weeks now no bed no couches it is unacceptable. Processed my third claim again this morning and still nothing. We keep getting notifications it is on its way but you look up the tracking and it says delayed. Beyond frustrated if there was a negative star rating I would h... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have escalated this up to our ********************* and asked that they give you a call advising of the next steps.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is open now. It will close at 9:00 p.m.
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