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Liccardi Ford, Inc.
- Car Dealers
- Watchung, NJ
About this business
Family owned and operated with auto business history since 1938.
Location details
1615 US-22, Watchung, NJ, 07069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Livid! Sold my car to them on 10/1 via a Kelly blue book instant cash offer. They told me I had to leave the car and title and my check would be ready in 5-7 business days for pick up. Well it’s now 10/14 and still no check. I’ve emailed and called and no response. I finally was able to speak with Michael who is apparently in charge of the KBB sales and he told me he would look into it and call me back in 15minutes. An hour later and no call back, so I called and conveniently he didn’t answer his phone. I have filed a compla... read more
Service department is the worst. They have my car since August 31 and the supervisor called me and said three to four more weeks. Because they only have two transmission tech and his proud of it. And told me I can’t do anything about it because all Ford dealers service department has the same issue. So, he said I don’t have any choice about it and I have to wait that long. Also he said I got to charge you because it’s not under warranty any more. That really great. Watch out for this kind of service. Call again today still t... read more
Bad customer relations. Very unprofessional they way they lie and treat customers. UNBELIEVABLE !!!!
Business response:
Henry, thanks for taking the time to leave us your feedback. Please contact us at (908) 561-7500 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. We appreciate the chance to try and make this better. Take care.
no. car dealer rip off customers service is really bad
Business response:
Thank you for bringing this to our attention. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (908) 561-7500 at your earliest convenience. We hope to hear from you soon.
I purchased a car 3/24/20 at the start of Covid-19. The car was $16K as per the on line price.The car was delivered by the salesman who was pleasant. I was charged double but I needed a car. The exterior was good but the interior of the car has burn marks. The saleman said he would correct the issues upon reopening. It also leaked oil, which I had to take to get fixed. I requested a refund on the repairs which I haven't received to date 8/17/20. Calls go unanswered, asking for a manager is impossible. I was lied to over and ... read more
I called them five times about a truck they said they would look for one and get back to me and that was a month and a half ago I would never go down to buy a truck
Business response:
Thomas, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please reach out to our Service Manager, Robert Ventura, at 732-507-2558 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Take care.
We were in touch on a Thursday for a specific vehicle for sale. Friday the sales person, Lisa, confirmed our appointment. We texted her and she replied ok that she would see us on Saturday at 11 am. We drove 70 miles to the dealership. Arrived and were told that someone put a deposit on that vehicle yesterday. I was absolutely angry. I tried to talk to the "manager". He never stood up, introduced himself or anything. He spoke down to me because I was upset and told us to leave. I am contacting the Ford Corporation and filing... read more
Business response:
Debbie, thank you for bringing this unfortunate experience to our attention. We value our guests and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to our Service Manager, Robert Ventura, at 732-507-2558 and we will do our best to make this better. We hope to hear from you soon. Take care.
Their customer service after the purchase is very unprofessional. They do no return phone calls or respond to correspondence. I will never purchase another vehicle from them. I have owned Lincoln's over 20 years and have never been treated like this from previous Lincoln Dealerships.
-called tried to get an appointment asked how long they would need my car they said a day and if longer a loaner could be provided... nope not the case ended up renting a car wasn’t a big deal the service agent Carrie was awesome love her but that’s the only positive about this place -rude receptionist in service like worst I have ever seen and def not a bad day cause I was in there twice and nope that’s just her attitude....she complained ignored guests and took personal calls -service manager disgusting licked his finger r... read more
Frequently asked questions about Liccardi Ford, Inc.
How is Liccardi Ford, Inc. rated?
Liccardi Ford, Inc. has a 4.2 star rating with 2,692 reviews.
When is Liccardi Ford, Inc. open?
Liccardi Ford, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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