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Lia Volkswagen
- Auto Repair
- Enfield, CT
About this business
Location details
140 Elm Street, Enfield, CT, 06082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Purchased a 2024 VW jetta with 9, 068 miles. Didn't even make it home. Transmission cooler failed. :(
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Not the best experience as a back man. Purchased a vehicle used and during the interior cleaning process damage occurred causing cosmetic deficiencies in some of the interior. They stated that the car had been professionally cleaned which was a lie the previous owner had a dog and they did not have the dog hair completely removed. The interior cabin filter was not changed and now the car has a dog odor , no sterilization was completed to remove old odors. They stated that the brakes where with intolerance which they are due ... read more
In mid-August, I made an appointment to have a tire checked; we thought the tire had a slow leak. As it turned out, three of my tires had issues! Reggie worked things out with repair of one, acquiring two new ones, rotating tires, and putting on the spare—so I could use the car that night and come back the next day for the new tires. Reggie explained each step along the way. He is friendly and thorough; I trust his expertise!! Thanks Joseph VW!
In July, I had an appointment for a ticking noise under the hood on the passenger side. Greg of the service dept took us outside to listen to the engine. He recognized it immediately and confirmed that the replacement part was in the shop. VW was able to replace the recirculation flap motor, and we picked up the car the next day, such a relief because I had a 100 mile drive the next day. I depend on the Joseph VW Service Dept, and they ALWAYS come through! All staff I deal with Joseph VW are very friendly and very helpful.
Great people and process. The entire experience was quick and painless. Would definitely buy from them again.
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Excellent service crew, very knowledgeable and helpful. The service desk person Devan Petit was very courteous and professional.
Business response:
We're happy you enjoyed an accommodating and thorough visit with Devan! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia VW for the best service!
Great customer service and very professional. Spent time explaining various plans and products. Sales staff gave other options for vehicles after sharing that I preferred a truck instead of a car.
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Antwerpen Volkswagen.
Trevor and his team were 100% accurate, transcending the true definition of vehicle sales and services. Antwerp Volkswagen of Pasadena is a definite recommend.
Business response:
Thanks for sharing about your experience with Antwerpen Volkswagen. We appreciate your business and hope to see you again soon!
Everyone was really nice and the buying process was painless. Billy and Scott in sales were a joy to work with and Kevin in finance was super friendly and efficient.
Business response:
Here at Antwerpen Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Frequently asked questions about Lia Volkswagen
How is Lia Volkswagen rated?
Lia Volkswagen has a 4.4 star rating with 575 reviews.
When is Lia Volkswagen open?
Lia Volkswagen is closed now. It will open at 9:00 a.m.
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