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Lia Volkswagen
- Auto Repair
- Enfield, CT
About this business
Location details
140 Elm Street, Enfield, CT, 06082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lia VW service Devan Petit was exceptional in facilitating the 35k mi service and engine cover recall on my 2024 Atlas. He was a warm friendly beautiful smile despite the early appt and freezing temps. Devans thorough precise and knowledgeable communication throughout the appointment was wonderful. He remembered my past appointment particulars and was forward thinking in additional items that could be done to compliment yet not duplicate later work that was needed. He facilitated additional part orders for items not in stock... read more
Business response:
Keith, Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Devan provided exceptional service during your 35k mile maintenance and recall visit. His warm professionalism, thorough communication, and attention to both present and future needs are qualities we truly value. We’re especially glad his consistency and care put you at ease throughout the process. Thank you for recognizing his dedication.
Lia service was wonderful and Devan Petit was extremely courteous and helpful. Price was fair, timing was expedient.
Business response:
Edsoar, We're so happy that Devan Petit delivered such courteous and helpful service, and that everything was fairly priced and done efficiently. Your feedback really makes our day, and we'll be sure to share your kind words with Devan. Thanks for choosing Lia Volkswagen!
Devan is very professional & represents Lia VW very well. He displays a positive attitude with customers.
Business response:
We're really glad Devan has been so professional and positive with you. He'll appreciate hearing this feedback about representing Lia VW well!
Devan Petit was very knowledgeable and courteous which made my visit a good one. I am pleased with this LIA of Enfield dealership and their service.
Business response:
Juliette, Thank you for sharing your experience with Devan Petit at Lia Volkswagen of Enfield. We're pleased to hear that his knowledge and courtesy made your visit a positive one. We appreciate your satisfaction with our dealership and service, and we look forward to serving you again.
I stopped in to ask about my low coolant alarm and Devan Petit was at the service desk. He immediately went out with me to my cat and checked it out. He topped it off so that it would be safe because it was low.I then made an appointment to have it really check out and everything turned out fine.
Business response:
Jen, We appreciate you taking the time to leave this thoughtful review. Devan’s commitment to prompt and attentive service is exactly what we strive for. We're glad everything turned out well with your vehicle, and we’re here whenever you need us.
There’s a reason this dealership averages 2. 5 stars. Good luck getting any reliable help from the service department. We’ve had ongoing issues with our Tiguan, and while Volkswagens aren’t exactly known for being the most dependable vehicles, the experience becomes much worse when combined with a dealership that lacks accountability, responsiveness, and basic customer care. We’ve already dealt with major engine issues that had to be repaired under warranty — easily the worst of our ownership experience. Even after that, we ... read more
Business response:
We are sorry you feel this way. Please understand that at no point were you told you would have to pay $200. It was explained to you that, due to the very intermittent nature of the issue you described, a diagnostic fee might apply only if the concern was unrelated to warranty coverage. Every concern you have had with your vehicle to date has been fully covered under your Volkswagen warranty. Any issues your vehicle has experienced have been independent of one another, and each has been properly addressed. We make it a point... read more
Scheduled a service appointment on line for an oil change and fluid replacement. I had used Lea VW for service for my 2016 Tiguan before and had always found the service department to be very friendly and reliable. Last couple of years I used a non-dealer service company and I had not been happy with how my car was serviced. Unfortunately; things must have significantly changed with the Lea VW Service Department. I got to my appointment 15 minutes early and had a list of some concerns that I wanted to ask about. The guy imme... read more
Easy, Reliable, Great Customer Service! I dealt with Jay Gomez and he made everything easy for me! He has great communication skills and makes it so easy for his customers!
Business response:
Amaya, thank you for recognizing Jay's excellence by sharing your 5-star review! We're certain he'll be honored by your thoughtful feedback, and we hope you won't hesitate to call the next time he and the Lia VW team may assist you with your automotive needs.
I have a new atlas. I had to have a quick repair. The guys in service are very helpful and set up an account for my car. I will be back for my regular service!
Frequently asked questions about Lia Volkswagen
How is Lia Volkswagen rated?
Lia Volkswagen has a 4.4 star rating with 644 reviews.
When is Lia Volkswagen open?
Lia Volkswagen is closed now. It will open at 9:00 a.m.
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