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Lexus Santa Monica
- Santa Monica, CA
About this business
Location details
1501 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Was sold before I could get there to look at it.
I’m afraid I will not be able to give positive feedback. I have spent months looking for the perfect vehicle & was ecstatic to find this one. My husband called last Friday & was told it was still available, we sent pictures of our trade and were told to call back to finalize on Monday. We called back on Monday morning to complete paperwork and we were told it was SOLD. It seems that no one updated the status to “pending” or “sale in process ” or whatever the case may be. Such a disappointment.
Business response:
Julia, we are disappointed to hear about your experience, but totally understand your frustration. Please reach out to us at (704) 594-1703 when you can so we can address this situation directly. Thank you and have a great day.
Will not negotiate on the phone or internet. Instead said I had to drive an hour and a half each direction. Dealership and director of sales specifically are stuck in the past prior to the internet and phone sales. They think the only way to sale a car is in person. I know they just want to get you to come in person where you will put up with a day long negotiation until you become to tired and accept a higher price than you otherwise would.
Dealer got back to me. Salesman and Used car sales manager were very helpful. Test drove used car I thought I wanted but it wasn’t to my liking after all. So didn’t buy though the offered attractive alternatives.
Great
The car was listed as $39,992, but after I got their OTD price sheet. The price on the vehicle before any other fees was $40.992. What a surprise!?
Business response:
Jin, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to provide clarification and try and make this situation better. Please reach out to one of our sales managers at 980-322-0024.
Bought a 2013 Camaro SS convertible sight unseen from Florida. Staff was extremely helpful throughout buying process. When car arrived it had a few issues to sort out, but was expected considering the car is 12 years old. I would definitely recommend making your next car purchase from woodfield Lexus…
Business response:
Thank you for your kind review and for your purchase, Matthew. It was our pleasure assisting you with your purchase. We hope you are enjoying your new car and wish you man miles of smiles!
mohammad was great
I took this Lexus gx 460 for test drive and I shut it off to check oil and vehicle wouldn’t turn back on. Salesman brought out jumper box and said they put a yellow sticky note on the battery that said the battery was dead (which was gone at the time he jumped it in front of me.) so he admitted without admitting… he initially jumped the vehicle to bring it to me to look at and did not say anything to me about it until I shut the vehicle off, and it wouldn’t start, and he had to jump it again. Then tried to to raise the price... read more
Business response:
We’re sorry to hear that your recent experience did not meet your expectations. When vehicles sit without being driven for extended periods, it’s not uncommon for batteries to lose charge — an issue that can be frustrating and, understandably, disappointing during a visit. Our team always strives to create a positive experience and present purchase agreements that are fair and beneficial to all parties. While we were unable to come to an agreement this time, we genuinely appreciate your consideration. We wish you the very b... read more
Frequently asked questions about Lexus Santa Monica
How is Lexus Santa Monica rated?
Lexus Santa Monica has a 4.5 star rating with 2,372 reviews.
When is Lexus Santa Monica open?
Lexus Santa Monica is closed now. It will open at 9:00 a.m.
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