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Lexus of Pleasanton
- Car Dealers
- Pleasanton, CA
About this business
Lexus of Pleasanton is a new and used Lexus of dealer serving the greater Pleasanton area
Location details
4345 Rosewood Dr, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
RecommendedThank you Lexus of Pleasanton! We enjoyed working with you and thank you for going the extra mile for us!
Business response:
Thank you Robin Conk for taking a moment to share your family's experience with our team during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your continuing Lexus NX journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton
Excellent Sales and Customer Service.
Business response:
Congratulations Preet Takhar on your Lexus purchase and thank you for sharing of your experience with our team during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your Lexus GX460 purchase! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton
Lexus of Pleasanton staff if fair, friendly and professional. Both Austin and Zabi were on top of my request for a 2020 RX450H. when the specific vehicle arrived at the dealership, they contacted me to view the vehicle. I had not originally plan to finalize a purchase that day but the process And price was so easy I not only purchased the new car but they settled my lease return and got my new car ready all in less than a couple hours.... thanks again!
Business response:
Hello Mr. Onstad, we're happy you found our team to be so supportive while shopping with us. Earning your business is important but it is our top priority to ensure we meet your individual requirements and needs. Shopping or leasing a new Lexus is an important life event and we appreciate allowing teammates Zabi Nasiri, Austin Johnson and our dealership the opportunity to be a part of it once again. Your review means so much to us and we're so happy to have earned it. Congratulations on your 2020 RX450h SUV and thank you aga... read more
**Mechanic Negligence/Potential Sabotage* As a Veteran diagnosed with PTSD, my 2018 and most recent visit at Lexus of Pleasanton was not very pleasant and honestly the recent malfunctioning of my car ironically right after having it fixed, has been giving me bad flashbacks of what could’ve been a freak accident that would have risked my life 2 years ago. It has resulted in anxieties and a feeling of distrust. As a highly recognized and revered Lexus Organization I questioned ...Continue Reading
Mixed experience. Took more than two hours to just get the oil changed. I was asked to wait in the lounge because it was only going to take less than 90 minutes. After 2 hours, service manager informed me that the oil change has been completed and the vehicle is now being washed. 45 minutes later I was informed that vehicle is ready. When I walked up to vehicle, it had not been washed. Took another 30 minutes. 90 minutes job became more than 3 hours job. Walked away pretty disappointed.
Business response:
Thank you Sohail S for sharing your recent experience with our dealership and service department. We appreciate allowing our team an opportunity to provide the highest level of care. Our dealership is committed to be a part of your ownership experience. It is our goal and intent for all our guests to have an outstanding service visit but it appears that your recent visit was less than expected. We apologize for any inconvenience this may have caused. Thank you for bringing this to our attention. We will use your comments to ... read more
Customer service here is disappointing. I think an email from the Retail Operations Manager - John Cabral was meant to be sent internally, but was accidentally sent to me. But the email has no respect toward their customers. Lexus tried to justify a 85k car leasing at 1400 a month with 5k down as a good deal. Anyone who has done leases knows this isn't great. You could get competing competitor cars such as a M5 or E63 at this price with BMW and Mercedes (these cars retail in the 115-130k zone). This isn't even about me " may... read more
Excellent service, consideration for customers, and professionalism of its employees.
Very Friendly and make sure they meet their promises and provide excellent service.
Oil change and trunk shocks installed.1. Forgot to put sticker indicating date and mileage.2. The shocks do work now holding the trunk up. However they are squeaking. Thank you GL
Frequently asked questions about Lexus of Pleasanton
How is Lexus of Pleasanton rated?
Lexus of Pleasanton has a 4.8 star rating with 4,143 reviews.
When is Lexus of Pleasanton open?
Lexus of Pleasanton is closed now. It will open at 7:00 a.m.
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