This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Leslie's
- Home Services
- Brandon, FL
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
847 E Bloomingdale Ave, Brandon, FL, 33511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Purchase pool shock online said it didn't go thru. Paypal took the money out . Filed a dispute with pay pal. Dispute said it was denied because I receive product. ***** number said it was signed for by me. Funny it had the leslies in ***** address. Out $126 . Buyers beware. Looked on ***** website said processing order! Funny it said processing order since June. So disappointing ??. I hope you enjoyed my $126
Business response:
HI ********, I can assure you that I will look into this issue. An answer will be provided to you within 48 business hours.
I have been trying to get a damaged product reshipped since August 12th and have now sent 3 emails to the commercial account manager with no response. Customer ********************** is definitely not a strong point on the commercial side of things. I don't recommend them for fast needs of a commercial business.
Business response:
HI ***** I am sorry to see this review. I will ensure we reach out to the email address you provided within 24 hours.
They never showed up on the day that they confirmed and scheduled to winterizing my pool. I took the day off from work and stayed home for them. They did not even have a curtesy to call me and tell me that the crew is not coming. After I called them, the representative put me on hold for 5 minutes and finally disconnected my call. Leslie's is a big scam and big lie
Business response:
Hi ****** I am sorry for the frustration. I reviewed this case and can see that it was resolved prior to the review being sent to us. I am glad we were able to assist in resolving this.
Purchased a pool heater from them over a year ago and it still doesn't work. No response or any help. Purchased a pool cover and seam came apart after 1 1/2 years. New pool pump didn't work right and I found out there was a recall on it. Still waiting to hear about the pool heater.
Business response:
I searched your name and email in our system and was not able to find an order. Please contact us with the order number so we can further assist you. We are here to help.
I went into store number #*** the gentleman went in to the computer an under my email address ordered my pool filter it was taken out of my acct yet I've not received it its now Aug went into another lesleys to see if I could find some one to help me after calling the number on the page the lady kept telling me I didn't buy it I lost it the cash was taken out the same day it was ordered I have left messages with Corp to call me with he only to leave me with a lengthy message an so I thought ok give the mail one more week sti... read more
Business response:
I searched your email address and do not see an order. We would need an order number to reference. Please email *************** with your phone number and I will try to further assist you
I had been a loyal customer until this summer. This is because after ordering an electric booster pump from Leslies, I had arranged to have their service department do the installation. A technician did show up and wired the pump incorrectly and thus burned up the pump. (My licensed Electrician confirmed this) There is a wiring diagram located on the pump that Leslies technician should have followed. Leslies did refund the cost of the pump they ruined, but not the approximately $350.00 for the faulty labor of the technician ... read more
My best piece of advice, find a different pool repair service. Leslies is unreliable paired with a customer ********************** that leaves a lot to be desired. The company sets up appointments that it fails to keep, sends technicians that clearly hate their job and their company, and uses an answering service that would rather get off the phone than assist you. If you have ample time to waste without actually needing to fix your pool, then Leslies is definitely the company for you. If however, you want to swim before the... read more
Business response:
Hi Shayom, I am so sorry to read this. We do take pride in our service and if we were less than perfect, we will correct it. We will investigate your review in its entirety and reach out.
We have been a Commercial Customer for over 20 years. Most of those years went well except.Since 2017 Leslie's Pool Supply's order wait time for Commercial customers has been anywhere from ***** minutes. That is completely unacceptable. Then when you do get a representative on the line and become disconnected they DO NOT CALL YOU BACK. I feel that when they answer and you give your Commercial Account Number to them that they have your information on the computer and they should call the customer right back.Also, in the order... read more
Business response:
I am so sorry! This is not our normal level of service. I will ensure someone from commercial reaches out to you within 24 hours to figure out what happened. We will make this right!
Leslies is price gouging with the chlorine. This isnt supply / demand this is price gouging when there is a chlorine shortage. Boycott Boycott Boycott. Never go there again! Spread the wird!!
Business response:
Hi ******. It may feel that way but we can assure you we are not price gouging. When cost is raised up the chain from distribution to wholesale to retail the price normally goes up as we cant sell chlorine (or any product) below our cost.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 2.3 star rating with 209 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com