This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Leslie's
- Home Services
- Brandon, FL
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
847 E Bloomingdale Ave, Brandon, FL, 33511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I entered the store of 67th Ave with the 101 & entered 2 customers after me, the sales associated ****************** assistant manager kept helping them though they came after me, & when I told him that he answered that he should balance people on the register,& he started to serve me & then because he was doing a personal phone call, he couldnt type my phone number correctly to the system& when he realised that he wasnt typing the number properly, I told him because you are not focusing on what you should do, he asked me to... read more
Business response:
Hello, We are sorry this was your experience, we have escalated the issue to the District Manager for that area and will be investigating the issue further. Thank you.
Concur with **** below. Puchased a Jacuzzi heater from Leslies for my pool with 5 year warranty. Needed repairs done and not only did Leslies not have parts to repair my heater, I had to find them and pay for them first. I found parts in ********* (not *** or Leslies) paid for the shipping and for the installation. I will not be dealing with Leslies again until they admit their mistake and reimburse for the heater and the expenses incurred.
Business response:
Hello, Can you please provide your online order number so we may look into the details and work towards a resolution. Thank you.
Do NOT buy from this company! My pool heater didnt last 2 years. Everything was under warranty but they didnt have any technicians to service the heater. I eventually spoke to the corporate level and they stopped returning any phone calls. The heater was a piece of junk, and no technician has been able to repair it. Just had to buy a new heater from a new company since mine from Leslies never worked correctly. Do yourself a favor- shop elsewhere! My experience has been ***********************.
Business response:
We are so sorry to hear about your recent experience, can you please provide your order number so we may further look into the details.
Repeat what others have said DO NOT DO BUSINESS with Leslie's Pool Service. Total Ripoff. Had them install a new LED light in pool spa with a 3 year warranty, just months ago. Cost was over $600. Light has already failed.Multiple phone calls to Leslie's; you will always be directed to a foreign answering service; never locally.Have scheduled 3 appointments with them; all three were no shows. I work at home. Leslies says they called to reschedule, but they cannot tell me when/time of such a call ever occurring. Ask for a supe... read more
Business response:
Hello *****, I am truly disappointed to hear about your recent experience, I have forwarded the information provided to the service manager for your area and I have requested that they contact you so we may work towards a resolution. Thank you.
Had to wait 5 weeks for a pool filter sand change. ****** showed up late and told me removed sand would need to stay on property. Neither local office or corporate told me that. Next, ******, the tech told me that" anyone with common sense would have filled the pool" This made me mad as no one had told us that. He was combative and unapologetic. I will never use Leslie's again.
Business response:
Hello ***,I am so sorry to hear about your recent experience, we have forwarded the information to our leadership team and there will be coaching done to ensure this does not happen again in the future. Thank you.
HORRIBLE we purchased a Variable speed pump and it keeps giving us problems due to wrong wiring when Leslies installed after the second time it broke we decided to hire an electrician only to find out that the wiring was wrong and the pump basically burnt now were stuck with a ***** **** for a non-working pump and a extra 200 **** for the electrician and my pump is still not working we're supposed to get a call from management to see if I will get a new working pump.
Business response:
Hello ******,We are so disappointed to hear about your recent experience, were you able to get in contact with a member of management?Thank you.
DO NOT DO SERVICE CONTACTS with this company. They do a terrible job and their service department is never available They do not show up as scheduled. They installed a pool equipment wrong and now they are giving us cancellation after cancellation. Their service department, which is outside of the **. does not have a number or a manager to talk to. DO NOT DO BUSINESS WITH THIS COMPANY!
Business response:
HI PLO, I am sorry to hear this. I would like to look into this issue but will need some information. Please provide a phone number we can search our system with. Thank you.
We bought a variable speed pump to be installed within the same week. The sales person told us that we will receive a phone call from the service department the next business day to arrange the installation appointment.NOBODY call us ever within the next four days and when I called I got an appointment in two WEEKS. They had the money and we had a messy pool. We returned the pump. well never spend money at Leslies again.
Business response:
Hi Ute, We should have called you if a call was promised and I am investigating that situation. Service leads times are extended this time of year and I do apologize for that. Please let me know if there is anything I can do in regards to this situation.
Ordered a pool liner through the website on 4/3/22. Was told I would have the liner by 4/15/22. So I hired an installer to put it in. That date came and went with no shipping updates. I called and was informed this liner wouldnt be ready till July. Totally unacceptable. I cancelled my order and will never spend money with this company again.
Business response:
Hi *******, I apologize about the unforseen delay. Please know this is not our normal level of service regarding lead times.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 2.3 star rating with 209 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com