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Leslie's
- Home Services
- Brandon, FL
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
847 E Bloomingdale Ave, Brandon, FL, 33511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I tried to make an appointment online for a service call. I hadn't selected a date or time yet and I got a message to call the 800 number. I call the 800 number and the person I spoke to tells me its a $130 + $45 fee for the technician to come out. I asked the same question several times on if the initial fee is waived if I get the work done by Leslie's. The person could not understand my question and just kept repeating yes the fee is $130 + 45. When I asked to speak to someone else she tells me her supervisor isn't availab... read more
Business response:
Hello, We are so sorry that to hear about your recent experience. We will be pulling the call and provide coaching to our team. We greatly appreciate your patience with this matter.
We made a service appointment for our pool. We were given a 4hr time window in the morning for them to come. I also had a medical appointment I changed in order to be home for the appointment. After the 4hr **** came and went without anyone coming or calling to say they would be late. I called to inquire about when someone would be coming. I was then told that someone would be here today at some point and if no one showed up by five I was to call them the next day to reschedule. I then had to cancel my medical appointment an... read more
Business response:
Hello ******, We are disappointed to hear about your experience. We will be forwarding the details to the servide leadership team in the area to provide look into this further. We greatly appreciate your patience with this matter.
A pool vacuum was taken in to be serviced by my boss. I went in to see what is the issue of it not being done. We were told that they tried to call numerous times in which looking at call log no calls came in for that time frame of 3 weeks that they had it. My boss went to go pick it up to take else where and the vacuum that they were trying to give her was not her vacuum. The next day I went there to look at vacuum and see what the issue was, they stated this was the vacuum my boss brought in and still needed to be fixed wi... read more
Business response:
Hello, We are so sorry to hear about your recent experience. A member of our customer care team will be reaching out for further details and to work towards a resolution.
They are thieves and crooks! Do Not I repeat Do Not Do Business with them at all! We ordered a new filter and pump...no tracking number just had our order confirmation number email. I was walking my 1 yr son as my parents are handicapped and a fed ex truck pulled up and dropped of small heavy boxes. I purposely make the drivers leave all packages by our camera and tipped him. As I had to carry each heavy box to the yard myself. The next day a different driver dropped off a big box as I came outside and delivered a big box bu... read more
Business response:
We are so sorry to hear about your recent experience. We are opening a case so that a member of our customer care team can contact you and provide further assistance.
I booked an appointment a few weeks ago for heater diagnostic, my appointment was cancelled the day of, at 834am(appointment was scheduled between 8&12). Lady who called was extremely rude. I leave a review regarding this and reschedule for today, appointment between **** again, just got a call from the same rude lady saying the technician truck just broke down and is being towed. She is now targeting me because of a bad review, I will escalate this until I get answers. This is retaliation for my review of their services.
Business response:
Hello *******, We are sorry to hear about your experience. A member of our customer care team will be reaching out to provide further assistance.
Horrible experience! Technician was hired to open our pool, he put on hoses and equipment backwards, changed the circulation direction of our water, so now the water is not going into pump correctly. Put on hoses incorrectly so shut off valves are not in correct place so we can't change chemicals without flooding out area. When called to ask for him to come back out we get a month delay in service call. No luck with getting any help from the company, so now we will need to hire someone else to fix or fix on our own and out $... read more
Business response:
<p>Hello Kim,</p><p></p><p>We are so sorry to hear about your recent experience and we will be escalating this to the Service Manager in the area so they may look into this further.</p><p></p><p>We greatly appreciate your patience and understanding with this.</p>
I will NEVER EVER use this company. They are so unprofessional. I had an appointment for my pool opening the week before Memorial Day and just to be on the safe side I wanted to confirm and what a surprise, it was cancelled. I asked by whom and they had no answers. I called the local shop on Street Road and they said they would get back to me. Well, guess what? Never returned my call or offered any assistance getting the matter resolved. NEVER AGAIN, do not use this company, too many red flags.
Business response:
Hello *****, We are so sorry to hear about the issue you had with your recent pool opening. We will be in contact with you to get further information so we may escalate this.
Leslies listed white ******* eyeball fittings in their online website- ordered them, got poorly manufactured beige off-brand fittings made of very crappy plastic. Called their customer ********************** ** number (got someone in asia) and they agreed to send out proper ******* parts. They sent exactly the same off-brand c*** in beige, then changed the website to remove the ******* name from the description. Called repeatedly to the phone number on the return address of the shipping label and left multiple messages no th... read more
Business response:
Hello *****, We are so sorry to hear that you have had issues with your recent order. We have opened a case and a member of our customer care team to get further details and work towards a resolution. Thank you.
I am thrilled with my instalation today. The store manager was extremely helpful and the installers were professional and the job was done quickly. It works!!! Thanks!!
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 2.3 star rating with 209 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 7:00 a.m.
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