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Leslie's
- Home Services
- Brandon, FL
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
847 E Bloomingdale Ave, Brandon, FL, 33511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Well they did it again. Leslies website has the Korky 528 float valve for $23.00 in stock in Surprise. Went to pick up and they were out? I was told the site doesnt updated? But I could drive 40 minutes away to Glendale and get one. Drove there but the part is now $41.99? $18.00 more that the website and the quote from their Surprise store. When questioned I was told thats how it scans. ***** disappointed with them.
Business response:
<p>Hello,</p><p></p><p>We are so sorry for this experience, we will be escalating this experience to the store leadership team so they may look into this further. We thank you for taking the time to provide your feedback.</p>
I ordered a pool online from Leslie's on about 6/28/23. I was told it would be delivered 7/19/23. then it was the 7/21. I called a few days later and got someone who spoke almost English, and she told me it would be there in 2-4 weeks. I then called the next day and asked where it was coming from. I'm not sure if she said ********** or *******. And Leslie's would send me an email. Well that never happened. Then I find out the money has been returned to my account, of course no email telling me this. Last week, I believe Augu... read more
Business response:
Hello, We are so sorry to hear about the delay in your order. A case has been created so a member of our customer care team can provide further assistance. Thank you.
I tried to use their pool service but was unable to even schedule a appointment. Their service number seems to be seperate from the person who actually sets the appointment. No matter my availablity their scheduler seems to choose a day/time that I told them I was not available. This happened multiple times. What a joke. Its not that hard of a process to be a able to schedule a appointment. To bad ,I like the stores and the people who work at them as they are very helpful and knowleadgeable. Not sure if the service departmen... read more
Business response:
<p>Hello ******,</p><p></p><p>We are really sorry to hear about your experience. We always try to get our customer's scheduled in a timely manner but as pool closing season rapidly approaches our schedule fills up quickly. Again, we are very sorry for this experience and we greatly appreciate you taking the time to provide your feedback.</p>
After purchasing equipment from their store I also purchased the service for the installation. On the day of installation I received a call that the manager didnt want the technician to complete my job. I did get a refund but now I am stuck trying to find another company to come out. If I knew this I would have not purchased my equipment from them.
Business response:
Hello ********, We will be forwarding these details to the leadership in the area so they may look into this further. We thank you for taking the time to provide your feedback.
Over Memorial Day Weekend I bought a pool online from Leslies. Putting it slowly together I realized that I was two caps short...I called and received them a few days later.I had over 207 perk dollars so made an online order on August 8th for a pool brush. The web site said in stock and that I could pick it up in the ******** store later that day. I received an email a few hours later that they were out of stock. Checking back on the web site Leslies did not give me back the perk bux. I was told that within ***** hours I wil... read more
Business response:
Hello *****,We are truly disappointed to hear about your recent experience. We will be escalating this further so we may provide coaching to our team as well as get your pool perks reinstated. We thank you for your patience with this matter.
On Thursday, August 3rd, I visited the ******* ** store on Route 46 East. Between 5:30-6pm.Went in to buy some shock and algae control. Two guys at the counter. I am hard of hearing due to a medical condition. The guy told me to put my card with the chip into the machine instead of the blink tap. I didnt hear him. They both at the same time told me again which made me feel like I was being double teamed however one said it again nicely and the other guy with long hair (receipt says ******) spoke to me in a very condescending... read more
Business response:
Hello *******, We are truly disappointed to hear about this experience and we will be escalating this for further review. We greatly appreciate you taking the time to provide your feedback.
We just purchase a pool from Leslies and is a complete mess. The base keeps falling apart its clip together plastic.They will not compensate us for it
Business response:
<p>Hello *******,</p><p></p><p>We are so sorry to hear about your recent experience, we will be opening a case so that a member of our customer care team can provide further assistance.</p><p>Thank you.</p>
I Ordered a spa cover on April 23rd. After 7 weeks and receiving an email that my cover was ready to ship I called and was told it could be up to 8 weeks. After 9 weeks I called and was told it could be 10 to 12 weeks. After writing my review to Leslie's I finally got contacted by someone who found that it had not even been made yet.Today, on July 13th it finally showed up and it is the wrong size. It's only half the size of my hot tub. The correct dimensions were printed on the box but the cover was nowhere close to fitting... read more
Business response:
Hello, We are so disappointed to hear about your recent experience. We will be contacting the manufacturer so they may look into the issue to ensure it is avoided in the future. We will also be checking the refund status to ensure it was processed.
The tech came out on 5/30/23 (call id ***************** to change the sand in our filter and connected the new pump we purchased from Leslies. Ever since the sand has been coming out of the jets into our pool. We reached back out to have Leslie's come back to fix this (note we did not have problems prior to the sand change). On 6/14/23 (call id ***************** ******, the service tech, came out along with another co-worker that did not have a Leslie's uniform on. They spent approximately ***********************************... read more
Business response:
Hello, We are so sorry to hear about your recent experience. We have forwarded the details to the leadership in your area so they may work towards a resolution. We thank you for your patience with this matter.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 2.3 star rating with 209 reviews.
When is Leslie's open?
Leslie's is open now. It will close at 6:00 p.m.
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