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Leslie's
- Home Services
- Brandon, FL
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
847 E Bloomingdale Ave, Brandon, FL, 33511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The rudest customer ********************** person ever to come in contact with. Told me I didn't get to the point fast enough and said she didn't have time to sit on the phone and answer questions and then hung up on me. She then hung up on my wife when she tried to get her name. I believe its *****. Obviously this has been going on for years and the owner doesn't seem to care. I'm calling I try to reach the owner. Something has to change.
Business response:
Hello, We are sorry to hear about your experience, can you please provide the cross streets of the store that you called so we may investigate this further. Thank you.
At the store I inquired some information about changing the pools water into salt water, I was told their promotion was $99 installation, and they can send someone to my home and give me a quote for free, only to find out that was not the case, and the sales person was nice absolutely no complaints about him, he did not charge me the service fee of $39, however, there was no service. So, I decided against that but I decided to only upgrade the electrical section of the terminal, this way I can use the app instead of the the ... read more
Business response:
Hello, We are so sorry to hear about your experience, a member of our customer experience team will be reaching out to provide further assistance.We appreciate your patience.
I had a horrible experience as always with this store on East West Connectior in *************************. My sister was sent to the store to test the water and my mom asked to talked to the lady that tested it to see why we might have too much ****** in the water and she said things like I dont know its not my pool and I cant trouble shoot it over the phone now cant I. I was sitting there as she accused my mom of having a foul mouth towards her. She was beyond rude and I cant believe she works in customer *****************... read more
Business response:
Hello, We have forwarded this over to the District Manager for your area to look into this further and a member of our customer ********************** team will be contacting you shortly.Thank you.
Leslies has the WORST customer ********************** around!!!!! First off, please hire people that can communicate clearly. Your customer ********************** people can barely speak English and mumble when they speak. When I asked to speak to a manager I got put on terminal hold, only to be told there were no managers available - what kind of customer ********************** has no managers?????I purchased a brand new Hayward filter from Leslies and as soon as it was set up it began to leak. I went to my local store to s... read more
Business response:
Hello, A member of our team will be reaching out to you to get further details in regards to this issue. We apologize for any inconveniences and greatly appreciate the feedback. Thank you.
We scheduled a Leslies service technician to come look at our pool after a sudden and significant drop in pressure after a recent vacuuming. Normally, the pressure reads around 20 psi but it was now reading under 10psi. There was poor suction at the skimmer and weak pressure coming out of the return lines. The technician arrived on time and I briefed him on what was going and what I had checked up to this point. The technician tightened a few joints, turned the pump on, and said it was running better. I checked the suction a... read more
Business response:
Hello, We are sorry to hear about your recent experience, I have forwarded the information to our service team so they may look into the issue further. A member of our customer experience team will also be reaching out to you. Thank you.
We requested a contract with Leslie's to install a pool Pump and a filter on 9/27/2021. This replacement was signed on 9/29/2021. A Jacuzzi pump and Cartridge Filter was installed on 10/5/2021. It was paid for and installed very fast. We have done business with the store on ,,,,,,,,,,,,for many years now.I started calling them regarding the water leak on 6/6/2022, it has a 7 year warranty. Servicemen was here 6/11/2022, he inspected and said he called the manager because they have had problems with this pump cartridge filter... read more
Business response:
Hello, We are disappointed to hear about your recent experience, a member of our customer experience team will be reaching out so we can get further details and work towards a resolution. We greatly appreciate your patience with this matter.
Well, since I cant give a zero I guess a 1 star it is. We purchased a Jacuzzi salt cell on May 2, 2022. It was installed on May 17, 2022. It has not worked since it was installed. They sent a tech ****** out on June 6th who determined that it needed to be replaced. He was ordering a new one and would be in contact to schedule a time to replace it. Alexs phone number is ************ and when we call this number it is routed to Leslis corporate in I believe ***** (not the US) It is now June 16, 2022 and when I called Leslies I... read more
Business response:
Hello, We are sorry for the delay in your service appointment. I was able to confirm with the District Manager for your area that they were able to get you an installation appointment yesterday, can you please advise that everything is working properly. Thank you.
Ripped off by Leslies, charged twice for one item on the same day 06/10/2022 because their card machines were not working properly. My **** debt would not work so I used my **************** which always works. When I returned home I checked my **** account and sure enough Leslies charged that account also. Went back to the Leslies store and got the run around about how they could not refund my monies, that I had to contact corporate headquarters. What a joke.Will never go there again, Amazon is much cheaper for pool supplies... read more
Booked a pool opening with Leslies back in March 2022 for May 31st. I called numerous times their customer ********************** to confirm because I have been burned many times with other companies not showing up etc. They confirmed at least 3 times with me. I also called for the price of the opening. They stated $245 PLUS a $45 trip fee. Now I assumed they would actually OPEN the pool for that price, I guess we shouldn't assume. May 31st comes. I called that morning again to confirm, (kids and I were excited) they assured... read more
Business response:
Hello, Thank you for providing your experience, we have escalated this issue the the District Manager for your area so they may look into the details further and work towards a resolution. Thank you.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 2.3 star rating with 209 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 7:00 a.m.
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