This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Leslie's
- Home Services
- Brandon, FL
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
847 E Bloomingdale Ave, Brandon, FL, 33511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Worst customer **********************, I schedule a site evaluation for a heat pump install they send 2 guys I open the gate so they can go in because I wasnt home at the time, i saw on my cameras that they check the area and leave in 2 min. No call back, try to call service department and no body knows anything,try to contact the guy who text me to open the gate for them and he wont reply, its been a month and not even a single call to tell me what I need or how the process work, taking my business somewhere else.
Business response:
Hello, We would like to look into the details further so we can address this with our team. Can you please provide any information regarding your service appointment that we may forward the information. Thank you for your consideration.
Bought a Temp Master pool heater from Leslie ***** 2022. Few days after installation had issues it took ****** 3 Weeks to come and check it out again today had same issues heat keeps turning off I called for service again I was told the soonest is June 24th. ****** needs better customer ********************** assistance and backup their services and heaters they sell.
Business response:
Hello, We do apologize for the delay in scheduling a service appointment, we are working as quickly as possible to get all service appointments scheduled in a timely manner as we enter this swimming season. We thank you for your patience.
Purchased a heater that was the wrong one, propane was ordered when in fact I needed natural gas. Driver arrived and drove straight across the grass tearing it up. Tried to return to store but was told they cant accept the return. This is not what the website said. Still waiting after 3 weeks for the refund. Ive been told repeatedly somebody would call me, Ive received zero phone calls. Whats crazy, all these bad reviews Leslies has replied saying the will get in touch, I really wonder if they do?
Business response:
Hello, We are so sorry to hear about your recent experience, can you please provide your online order number so we may look into the details further. Thank you.
On 5/29/22 I ordered a pool package that was supposed to be in stock and shipped **** days. Never received email confirmation or anything, except paper receipt, as of 6/6/22. Upon checking my credit card, I saw another charge for same item. When talking to customer ********************** at ** noon about it they said its a reservation charge. And hung up on. Called back got transferred to another associate that told me it will occur every 7 days until the product ships. Finally, at 7:15 pm, the charge is supposed to be rever... read more
Business response:
Hello, We are disappointed to hear about this experience, I would like to gather further information so that we may use this for a coaching opportunity. Can you please provide your online order number. Thank you.
I ordered an 8 foot pool liner ($120) on June 1st. I misread the estimated ship date as June, not July. I would not have ordered it if I had read the correct date as late July. I called the customer care line *within a half hour* of purchase to cancel the order. I was told I couldn't cancel, rather they'd put through a *request* to cancel, and I'd be contacted via email in ***** hours to hear the outcome of the request. Overnight the charge posts to my bank. The next day, roughly 25 hours post purchase I receive an email sta... read more
Business response:
Hello, We are sorry for the delay in your order cancellation. We can never guarantee an order cancellation due to the multiple channels an order goes through for fulfillment but we do work as quickly as possible to complete the order cancellation as soon as possible. Can you please provide your order number so I may look into the details further. Thank you.
Purchased a Inlet Jet from ******************* ** store for $13.99 on 5/14/2022 and it was not compatible with my pool, Returned the part on 5/15/2022. Had my receipt which I paid cash for it. Was told by ******* that I could not get my money back, that it had to be a corporate check. He said would take 4-7 days, NOW almost 3 weeks later after speaking to corporate, receiving no refund. Per corporate they do not issue refunds for under $100.00. Spoke to 3 different customer ********************** reps and I supervisor. Getti... read more
Business response:
Hello ******, I am sorry to hear about the recent troubles you've been having, I will be contacting you for further details to ensure we can get you taken care of in a timely manner. Thank you.
I ordered a pool liner on 5/14/22 an was told i would receive it by 5/26/22. On 5/25/22 I called to verify delivery the next day as instructed and was told i would not be receiving the liner until 8/16/22, almost 3 months after original delivery date.
Business response:
Hello, Above ground pool liner manufacturers have reported to be at approximately 30% production post-pandemic, and we are doing our best to work with them to provide available inventory to our valued customers. We greatly appreciate your patience with this matter.
If I could do NEGATIVE stars, I WOULD !!! We purchased a new Liner WLP0589081 on May 11 with a delivery date " May 23". on May 12th, the funds were taken from my account and I was assuming that all was good. On May 19th I was checking my account and noticed that the charge was gone and the funds had been re-deposited in my account ? HUH?? So I contacted Customer ********************** to inquire what was going on with the order. I was informed that the order was to be delayed with an expected delivery date of AUGUST 12 !!!! ... read more
Business response:
Hello, We are sincerely sorry that this has been your recent experience, I have forwarded the information to our specialist team to do further investigation into the issue. I have also went through our system to ensure no further charges have been placed and I will be sending you an email with confirmation of the actions taken. We greatly appreciate your patience with this matter. Thank you.
I purchased two gal of muriatic acid from Leslie's #****. Its regular price was $29.99 and the sale price was $25.49. When I got home I discovered my spouse had purchased acid for $9.99 for two gallons from the grocery store. I went back to Leslies the next day to return their acid and the clerk said they didn't accept returns on chemicals. How convenient is it to not accept returns! The box was unopened. Nothing was wrong with it. I called customer **********************. They were unhelpful. I will recommend to everyone I ... read more
Business response:
Hello ******, I do apologize for the recent experience you have had, we do not take returns on chemicals because it does pose safety concerns for our employees as well as other customers. We appreciate your understanding. Thank you.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 2.3 star rating with 209 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com