Leslie's

Greg V 

on BBB

2 years ago

I been going to Lesliess for over 20 years ..Most of Lesliess hire inexperienced help.,My first time at the 43 rd store the guys knew exactly how to solve the problem.. They were out of the part and picked it up at another ****** and had my filter grid assembled the next day..They were great 

Pat F. 

on BBB

2 years ago

My pool pump stopped working. I contacted Leslies to have it repaired. The technician came out to service the pool pump and told me I needed to get an entire new unit. He said the unit was old and the parts were not replaceable. He said the only option was to get a brand new unit. I agreed to have the pump replaced with a new unit.Feeling that I was being taken advantage of I contacted Leslies Service Department and I was told "yes" the parts I needed were in stock and the cost was a lot less than the cost of an entire new u... read more

Al K. 

on BBB

2 years ago

The company I use for chemical treatment to my pool weekly came out and also backwashed the system which includes a DE Filter. Part of the backwashing process includes adding DE. Once the tech added DE he saw that the DE was not staying self contained in the filter system as needed but instead escaped out through the jets in the pool. He left me a note saying there was a breach in the filter or filter cartridge. I then called ****** up since my warranty may cover the repairs. Your tech came out 8/11/22. I was with him during... read more

Deborah A. 

on BBB

2 years ago

Bad customer ********************** with poorly trained staff and unwillingness to take any responsibility for the fact that every time you go in there, a different staff member willl give you completely opposite advice.The last time I went in after having spent over $1500 on pool supplies/chemicals in the past year I had been having an ongoing problem with algae in my pool. For over two weeks Id been going in to ********************* for help. Every time I went in someone else would give me different advice/direction. Nothi... read more

Nathan L 

on BBB

2 years ago

Technician ****** was supposed to come today between ****. Got a text that he was on his way along with a link to his real time location. Was at home and then noticed that about 10 minutes later the link stated that there was no longer any technician on his way. Waited another 20 minutes and nobody shows up. Called Leslies and dispatch stated That ****** said there was a gate and couldnt get through. As it was only 1:15 I asked if he could come back? Dispatch said no, the ****** said he was done for the day! I then called th... read more

Nick T 

on BBB

2 years ago

I worked at leslies for about 2 years in ****** **. Unfortunately I had to quit. The woman manager at the ****** store was abusive towards the employees, treated the customers like garbage and always had an attitude. She only treated people she like with respect and courtesy! Everyone else was brushed off or given attitude. Everyone else I ever dealt with in the company was wonderful! I never met such a rude and miserable manager in my life. I have no idea how there could be someone managing a store for that long and nothing... read more

Scott B 

on BBB

2 years ago

Ordered a solar cover reel (item# ******) for $286.93 total price.I only received 1 of 2 boxes that included the legs / reels.Box 2 that contained the 20ft tube assembly did not show up.I spent a long time with some Pakistani chat person trying to get a refund and then they didn't refund me the full amount. They kept the tax and shipping amount and REFUSED to give it back.I filed a fraud charge against them with my bank and got a full refund issued from them!!!How can this company still be in business when they have 152 clos... read more

Leonard S 

on BBB

2 years ago

I spent 1 year trying to resolve a pool pump issue and management never bothered to follow up with me after several attempts of me reaching out. This company neglects its consumers. 

Sayra C 

on BBB

2 years ago

I had a bad experience going to store on ******* and ***** in *******. **** on the day shift rudely left me in shock after leaving mid sentence for another customer. **** from cypress did not apologize or share he would be back to help us. I do not recommend going in if youre trying to get any help. **** will walk away from you.