Leslie's

Eric S 

on BBB

3 years ago

We installed what we were told was a top of the line "jacuzzi" sand filter for our pool 2 years ago. We were told it had a 5 year parts and labor warranty. The drain plug is currently leaking pretty bad- so our pool and pump have to be turned off. At first the local store at Voice of America in West Chester, Ohio told us that replacing the drain plug is considered normal wear and tear but it was only used 2 times at the opening and closing of the pool. They finally conceded to give us the part and we would have to pay to get... read more

Anne 

on BBB

3 years ago

I scheduled a technician to come open my pool. The lady scheduling it told me to go to the store and get an opening kit. At the store the man said , there is no opening kit - the technicians do no cleaning or chemicals. Then he asked, is there debris on the cover? and I said oh, yes, from the trees. He said then you better get it off. He said , sorry to disappoint you. I was leaving and said , I think it's sad that it's so expensive for the little that they do. Then he said , pizza and beer will get the help you need. Find s... read more

Monique P 

on BBB

3 years ago

Leislie pools doesn’t stand behind their products. My pool is literally deteriorating only after the fourth season! Their customer service is the absolute worse. I keep getting the run around. They say they aren’t responsible I need to contact the manufacturer which I have and received replacement parts . I do not feel tgat I should be responsible to pay over $600. to have the new parts installed. It was their fault to begin with that their merchandise is falling totally apart on every piece. From filter, pump and the top of... read more

PTC 

on BBB

3 years ago

My husband and I just left Leslie pool location at *** * ************ ***, Brandon. The store two customers in in line and another shopping. We needed help with a spa filter, so I stood in line for assistance. The cashier, (don’t know his name since he wasn’t wearing a name tag) asked if I was waiting for water. I told him no I needed help, and he snapped at me! He told me “why are you standing in line, what do you need?!” I was shocked, I pointed at my husband and told him to talk to him. I am so angry I will never return t... read more

Bill P 

on BBB

3 years ago

No coordination between online purchase and their stores. Worst customer service from India or Vietnam. 

David F 

on BBB

3 years ago

This company has the WORST customer service I have ever experienced. I ordered a hot tub cover on 3/2 and at that time was told it would take 4-5 weeks. Around the 5 week mark I consistently checked the order status online and every day it said it was preparing to ship. After a few weeks I tried my luck at calling. I couldn't get an answer from the tier 1 support and asked for a manager. They were all busy and said they would call me back. No call. About 5 days later I did get an email saying it would ship on 6/8 though (9 w... read more

DIXIE B 

on BBB

3 years ago

Hands down the absolute WORST customer service I have ever experienced. I wish I could leave negative stars, but 1 is as low as i can go. We needed to order a spa cover. The website indicated that orders would ship in 3-5 days. A follow up on tracking showed the order was estimated to ship in about 2 weeks. We waited about two weeks and checked it again and the estimated ship date was about 5 days away. Checked again...was moved out another 5 days. I contacted Leslie's to ask about it and was told that the warehouse was out ... read more

Rebecca M. 

on BBB

4 years ago

My husband and I visited store 335 on 8 Apr at 10:15am in San Marcos, TX. We entered Leslie’s and greeted the clerk and no response. She walked from the back to the counter and stated, “Do you need something?” My husband informed her that we needed to clean debris in the bottom of the pool because the Polaris was not getting everything. She replied, “Look over on that wall and you should find something”. My husband and I were the only customers in the store and it wasn’t as if she couldn’t walk over and inform us of the reco... read more

Rebecca M 

on BBB

4 years ago

I visited store 335 in San Marcos on Apr 8, 2021 at 10:15am. I greeted the clerk and no response. She then responds “Do you need something?” I informed her that I needed to clean debris on the bottom of my pool and what can I use. She responded “attachments are on that wall, you can look over there”. She was very short with us as if we were bothering her and never made an attempt to help us while we were trying to figure out which one to purchase or explain what may work. We were the only customers in the store at the time s... read more