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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Got three separate ray ban gift cards for fathers day. Can only use one on website. Ray ban said they need to combine the three into one giftcard. On June 23rd they said three to five business days, then seven to ten business days now I got an email and they said possible three weeks. Lost confidence in the brand. Been waiting to get back the 150 dollars they took from me. I am disappointed in the brand. Something needs to be done. Waiting for this to be resolved.
Business response:
Hi ***<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;" /> Thank you for reaching out to Ray-Ban.com! At this time we h... read more
I have purchased multiple pairs of Ray-Ban sunglasses and at one point they did let you sent the glasses in for repair. Now you need to order parts. I mistakenly ordered "non-polarized". I have tried for 3 weeks to just get a response from this company. There is no way to speak to a human. All I want to do is an EXCHANGE for the polarized lenses. It has been the absolute worst customer service experience I have ever had. I am now stuck with the lenses I ordered by mistake and no resolution for my sunglasses. If I could leave... read more
Business response:
<p>Hello *****<br /> <br /> Thank you for reaching out to Ray-Ban regarding your service request.<br /> <br /> After reviewing your account, it appears that on 6/30 a representative named Jennifer M. reached out to you and said, "I'm sorry to see you are needing replacement lenses for your glasses. Looking into the details, our warranty team was unable to see the model information on the inside of the left temple. If you could reply to this email with the model number as well as the best shipping address for you, we'll be ha... read more
I purchased my prescription eyeglasses with designer frames at my local eye care office. The side arm/temple of the frame broke in half within 4 weeks of the warranty expiration ( 2 years from date of purchase). The eyecare office said I needed to contact Luxottica for repair but it was noted there appeared to be a defect in the arm of the frames and not just a missing s**** etc. I opened a claim with Luxottica and they promptly/quickly denied it as it was "past the warranty". I get it - a simple case of a product breaking a... read more
Business response:
Hello *********<br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: inherit; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for contacting Luxottica After Sales via the BBB. We regret to hear that you are not satisfied with the result of warranty request.<br style="box-siz... read more
I went to Pearle Vision in ***********, *******, because I thought it would be a reputable choice. However, it is going into week four, and I still have no glasses. I am struggling to read and type a dissertation. I upgraded the lens in my frames and ordered new prescription sunglasses. I was told the glasses were damaged and had to be redone. I have called multiple times. I was told last week that one of the ladies had been on vacation. Then she got back and said she had a mess to deal with. When I thought the glasses would... read more
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your concerns to store management for review. You should be expecting to hear back from them with an update within 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Me and my wife ordered glasses from this company. Not a single one has been the correct prescription. Even after my wife complained and sent back the classes and had to wait mths for her benefits to reset before she can use them again.. Then again still the wrong script causing her headaches and this time there is no way to have her benefits before coverage ends. In my option all medical insurance need to investigate this company and pull their insurance coverage for their poorly made products
Business response:
<p>Hello *******,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the issues surrounding your wifes prescription glasses adn insurance benefits.</p> <p></p> <p>After reviewing the details of your complaint, we were unfortunately unable to determine the specific location that you visited based off the information that you priovided.</p> <p></p> <p>If you could, please reach back out to us and provide the full address and phone number of the store you visited.</p> <p><... read more
Hello, On Jun 17th, I purchased sunglasses from Sunglass hut in ***************, **********, ** I am very very disappointed with the service. It was an insulting and humiliating experience. Lady in the store was in so much hurry in pushing everyone out of the store even when 45 min was remaining for store closing while the other associate was at work calmly. When I selected a sunglass to buy, she did not had courtesy to address my queries. She treated me and my husband very disrespectfully.At the time of purchasing at the co... read more
Business response:
<p>Hello ******,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about your experience in one of our stores, and we are here to help.</p> <p></p> <p>After reviewing the details of your complaint, we were unfortunately unable to determine the specific store location that you visited, as there are multiple Sunglass Hut stores within the Stoneridge Mall. .</p> <p></p> <p>If you could, please reach back out to us and provide the stores store number, full address, and phone num... read more
Never activated a gift card. Runaround about a refund. Never again doing business with them!
Business response:
<p>Hello ****,</p> <p></p> <p>Thank you for reaching out to Ray-Ban via the BBB.</p> <p></p> <p>We regret to hear about the issues you have been having with receiving your gift card, and the subsequent refund, and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that this gift card was refunded on 6/13, and should reflect on your side within 15 business days depending on your financial institution.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I have purchase Oakley glasses from Sunglass hut Store number ********* ****** **, buford-ga. receipt# *******date 6/7/23 cashier - Saaim 7***** at 4.10Pm they didnt have glasses in store so they order for me online. and told me that i will recive within 3 business days, so i call them helps desk and stoe both and they have not find my order in system. Since i have paid them cash and i do have receipt with me but they refuse that i never purchase from them. so i believe since its cash i think they have pocket this money.
Business response:
<p>Hello ******,</p> <p></p> <p>Thank you for reaching out to Sunglass Hut via the BBB.</p> <p></p> <p>We regret to hear about the delay in your order, and we are here to help.</p> <p></p> <p>After reviewing your account, we have escalated your complaint to store management for review.</p> <p></p> <p>You should expect to hear back from them with an update within the next 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
My eyeglasses have been delayed 5 times now. I cant get a response as to why 5 delays so far. I will not use them again. Hopefully i actually get my glasses. Only gave a star because I couldnt leave no stars. Probably lost my money I paid for glasses Im obviously never getting. They need to be shut down.
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>We regret to hear that your order has been delayed and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that your order has been delayed due to the item not being in stock.</p> <p></p> <p>Once your order does ship out, we will process a partial refund of 30% for you for the inconvenience.</p> <p></p> <p>At this time, we do not have an estimated delivery date.</p> <p></p> <p>Thank you,</p> <p>Luxott... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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