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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I dont even know where to start! Went in for Rx Lenses so I could drive again July 2nd, 2023, once ordered the 6 month supplu, came out with bad Rx lenses sent to me by Lenscrafters at the Mt. pleasant, SC location. The Rx initial lenses had the Rx for me to try but the ones they sent were polar opposite resulting in a car accident minutes from wearing them. I have hard proofs and a police report plus all my receipts paid TO LENS CRAFTERS went back to them and they say lots not their problem and I have to.contact the manufac... read more
Business response:
<p>Hello ****,</p> <p></p> <p>Thank you for reaching out to LensCrafters via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far and are here to help.</p> <p></p> <p>Upon review of your complaint, your issue was escalated to management on 7/25.</p> <p></p> <p>On 7/27, they reached back out to us and indicated that they had reached out to you, left a voicemail, and sent you an email offering to have you bring the contacts back to the store for a refund.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer ... read more
The worst customer service possibly ever received. The local store messed up my order, failed to take care of it and told me **** happens by the optometrist. When I went to corporate for help, since they failed to give me a refund and failed to give me my contacts, it has now been three months and all the local store has done is lied. They told their corporate office they apologized and that my order was picked up. I have never gotten a return call from the store after numerous attempts and the only time Ive been into the st... read more
Business response:
<p>Hello *******,</p> <p></p> <p>Thank you for reaching out to Pearle Vision via the BBB.</p> <p></p> <p>We regret to hear about your experience with one of our store locations, and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that you have previously reached out to us regarding this complaint by way of a customer care form on 4/12/2023.</p> <p></p> <p>Upon final review of Customer Care Form ************, it appears that on 7/21/2023, store management has decided to honor the initial resolutio... read more
Although I have never done business with luxottica directly, I also received notice of my personal data being found on the Dark Web. In my alert description it states "Your personal information (which could include dates of birth, phones, names, addresses, cities, zips, states, surnames, emails, companies and usernames), was identified in a data exposure associated with luxottica.com. The data was located on the Dark Web in May 2023). Over the past 2 months I have been getting constant emails with notices of my email passwor... read more
Business response:
<p>Hello *******<br /> In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, social securi... read more
I placed an order for replacement lenses and then immediately realized that I ordered the incorrect ones. I tried to cancel my order, but there is no function for that on the website. I emailed customer service to request a cancellation, but I later read on the site that they cannot cancel orders once placed. I figured that since I just placed the order that it should be able to be cancelled. I chatted with two customer service agents and was promptly told that their system does not allow order cancellations. What does that ... read more
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales. I am sorry to hearthat you ordered the incorrect replacement lenses and were unable to cancel the order.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> <br /> Our system is designed to fulfill and ship orders as quickly as possible and for that reason we are not able to cancel it.We recommend you return the order once you receive for a refund and then place a new order ... read more
As another reviewer mentioned, I too have never done business with this scam of a company and was also noticed by ********************* that they sold my personal information on the dark web. Never even heard of this website. I would like to know how they obtained my data and why they feel entitled to share it.
Business response:
<p>Hello *****,</p> <p></p> <p>In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, socia... read more
Bought glasses in lenscrafters (******************** mall) in May and suddenly the frame broke while in the case. Brought it in store and was told that I have to file a claim thru oakley when the website says I have to go to the retailer first. Made a claim on the website but was rejected as they said it was not due to a defect. Glasses was not used or broken due to my fault. Suddenly broke while just in the case stored. This is bad customer service from both ******************** and also oakley/luxoticas website
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales! We are sorry to hear that you are not satisfied with the result of warranty request. After reviewing request # ********, it appears the defect on the frame was caused by some external forces that do not belong to the manufactory defectives.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Please be aware of below terms of our warranty policy.<br style="box-sizing: inherit... read more
Although I have never done business with this company according to my LifeLock alerts Luxottica sold my personal information to the Dark Web
Business response:
Hello *****<br /> In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, social security nu... read more
A total rip off of the Lenscrafter name. I bought a pair of glasses and two weeks later I was simple wading in the ocean when one lens fell out. I was unable to find the lens so the glasses are obviously useless. Tried to file a claim and they said to give it 48 hours to get a response. It's been four days and nothing. I never even got an email verification of my claim. The phone number is just a black hole of options with no ability to get a human for guidance. I tried visiting a Lenscrafters but they just said they weren't... read more
Business response:
Hello *******<br /> Thank you for contacting LensCrafters! I'm sorry to hear that you lost a lens in the ocean. Non-prescription replacement parts cannot be purchased directly through LensCrafters, but they can be purchased through Luxottica, our parent company. To place an order please visit https://luxotticacustomercare.com/luxotticaaftersales.<br /> If your lens was a prescription lens, please reach out directly to the store your purchase was made from for further assistance.<br /> Again, thank you for contacting LensCraf... read more
I ordered a pair of Oakley Sunglasses with my prescription a couple weeks ago. This was my first time ordering. I saw all the terrible reviews and was worried about my purchase. I received them yesterday in a very timely manner. The glasses are perfect. Thank you Glasses.com for everything you do. My glasses are awesome, And my insurance covered a large portion of them. I will order again in the future. .
Business response:
<p>Hello ******,</p> <p>Thank you for your review! We are happy to hear your glasses were ready on-time and met your expectations. We take pride in our glasses and level of customer service. We hope to see you again!</p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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