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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I was deeply humiliated and embarrassed by the treatment I received from this office on March 10, 2023. The discriminatory actions of the office personnel were palpable. Specifically, I had an appointment at 9:30 am. I arrived at 9:05 am. I patiently waited While I was waiting, other patients arrived and were treated before me. I was not seen until 10:00 am. When I asked why this happened, I was advised by the front desk attendant that the other people who arrived after I was seeing other doctors. In fact, the other patients... read more
Business response:
Hello ******,Thank you for reaching out to us regarding your complaint.We regret to hear about your negative experience with one of our locations and are here to help.Upon reviewing your comments, we see that you failed to provide the specific location information so that we can escalate this through the proper channels. If you could, please reach back out to us and provide the store you visited full address, phone number, and store number. This information will be necessary in order for us to be able to further assist you. ... read more
This company owns Target Optical. My experience placing a contact order was absolutely terrible. My order was apparently canceled and I never received any notification that this had happened. Had I known, I would have immediately placed a new order elsewhere as I really need them. I assumed they were still set to arrive despite no updates because I was still being charged by aftrepay. I sent an email, chatted with someone, and after no help I called and waited on the line. The woman on the phone was very nice and finally got... read more
Business response:
Hello ******,Thank you for reaching out to ************** via the BBB.We regret to hear that your order was cancelled and you were still being charged for it through Afterpay.However, we are pleased to hear that you were able to call in and get your refund processed as ell as an explanation as to why your order had been cancelled.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback... read more
My pair of Ray-Ban Stories stopped working after 9 months so I opened a claim to have them replaced. Luxottica gave me a few options for replacements, which none matched the exact item I paid for. I asked for a pair of glasses similar to the ones I initially purchased but was told this was all they had to offer. None of the replacement options had polarized lenses but I selected a new pair and moved on. I was highly disappointed in the replacement pair and sent them back to Luxottica to see if I could get them replaced with ... read more
Business response:
Hello *******,Thank you for reaching out to Luxottica AfterSales via the BBB.We regret to hear about your experience thus far and we are here to help.After reviewing your account, we were unable to find any previous interaction history under the email address *********************** If you could, please reach back out to us and provide the email address that you have been using to correspond with our ********************** so that we can view your interaction history and move forward accordingly.Thank you,Luxottica After Sal... read more
I placed an order for glasses on 12/29/22. Never received an email confirmation even after chatting with their customer service rep who ensured me that they resent the confirmation. On 1/16/23 I chatted with them again wondering where my order was. I was told that something went wrong with my order and that it could not be processed. The rep informed me that they have to cancel the order and I will be refunded in 5-7 business days. And that I needed to re order the glasses. They did provide me with a free pair of glasses, wh... read more
Business response:
Hello ******, Thank you for eaching out to ***********via the BBB. We regret to hear about your experience thus far. After reviewing your account, it appears that you were not charged for order *************as the ******transactionfailed to process on 2/6 when the order shipped out. Should you end up recieving this order that should have been cancelled, you may feel free to keep it. Thank you, ***********Customer Resolution Team
Horrible. Ordered glasses over a month ago. Paid in full online. Told 4 different excuses on online chat. Initially given one eta, then given none. No accountability. Used to use them in past. Will never use them again. Please don’t make the same mistake.
Business response:
Hello ****, Thank you for reaching out to us regarding your experience. After reviewing your account, we can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience. We appre... read more
I purchased eyeglasses for my son and myself. Mine were fine but his had an incorrect prescription in one of the lenses. They told me to send back the glasses and that they would return the correct ones back to me. This was all last year in the summer. It is now February and I have not received the refund I was promised. I feel like that was $219 down the drain and I am very disgusted. I will never purchase a from **************ever again.
Business response:
Hello *****,Thank you for reaching out to us via the BBB.After reviewing yoru account, it appears that a refund in the amount of $199 was issued to the original form of payment on 1/30 for order *************. You should see this erfund reflect on your side within 5 business days. Thank you,Luxottica Customer Resolution Team
I made a purchase on November 12 but cancelled the following day. I was told it will be refunded within 4-6 weeks. It’s more than 3 months and I’m still waiting on my insurance to be refunded. I’ve called the store, live chat, customer service call and no answers. For such a big company their customer service is truly a shame. My ticket keeps getting escalated to ‘an internal department’ in which someone will always get back to me in 3 business days. No one gets back to you, you have to keep calling and emailing. Supervisors... read more
Business response:
Hello *******,Thank you for reaching out to LensCrafters via the BBB.We regret to hear about your experience this far and are here to help turn this experience around for you.After reviewing your account and previous interaction history, it does appear that the ************* Form you filled out in December of 2022 is indeed still open and our team is actively attempting to get updates regarding your insurance refund. At this very moment, we do not have an update to give you. However, we have just now reached out to a member ... read more
This review is for ***********. There are so many F ratings I don't know which one is which, but they are all well-deserved, and it's a shame because I love Lenscrafters. I ordered a pair of Matte Brown Tortoise ****** ********RX prescription glasses and paid $14.99 to have them "express shipped." First of all, the glasses didn't ship for two weeks. The Estimated Ship Date just changed by one day, every day, so they were never "late" they just kept moving the date. Second, when I finally did get the glasses (to their credit ... read more
Business response:
Hello ****,Thank you for reaching out to Glasse.com via the BBB.After reviewing your account, it appears that your order has shipped out under *** tracking number: ******************. The scheduled delivery date is 01/31. To see more tracking information, please click the below link.***************************************************************************************** Thank you,Luxottica Customer Resolution Team
Been 2 months since I placed order. They sent me a pair with the wrong lenses that made me dizzy and the right lenses was all smeared and didn't come off. It was in the lenses itself. Kept saying they were expedited the shipping and 2 months later still waiting. NO GLASSES. Charged my insurance $250 and no refund nothing. Going to have to file complaint and take to court plus file a complaint for fraud cause what they are doing to their customers is taking their money and they are not getting the glasses and if they do the a... read more
Business response:
Hello *****,Thank you for reaching out to ***********via the BBB.We regret to hear about your experience thus far.After reviewing your account, it appears that yesterday 1/31, a representative named "*******" gave you a code to place a new order. Please note that there is no need for you to send the original, damaged order back to us. And *****, we apologize that your initial replacement order was wrongfully cancelled.Thank you,Luxottica Customer Resolution Team
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
Need help? Contact us.
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