This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I am very angry and frustrated with my experience with glasses.com because I have not received my order that was mailed out on 28Jan22 and it is now 10Feb22. It's even more frustrating that when I track my package it updates daily that it will be delivered by 7pm that night. I have contacted customer service and they told me that they can't do anything until after 10 business days so they told me to contact them back tomorrow. So now I have to wait for them to deem my package lost, remake my glasses and attempt to ship them ... read more
Business response:
Hello *******, We have received your BBB, and apologize for any delays. After researching we can see that we shipped the eyewear to USPS on 1/28/22, and ****began shipping the package to you on 1/31/22, tracking# **************************. We can also see that your eyewear was delivered yesterday, 2/10/22 and was not lost. Unfortunately once we provide the shipment to ****, it would be in the carrier's hands for the delivery and we have no way adjust or expedite their delivery. We do apologize again though for the extended ... read more
VERY POOR CUSTOMER SERVICE, I DID NOT RECEIVED MY PURCHASE
Business response:
Hello ******,We are very sorry to hear this! I could not locate any chats or emails from the email address listed in this BBB review. Please send us a chat or email with your order number and we would be happy to look into the delay! We apologize for any inconveniences! Sincerely,Customer Resolution Team
I submitted my order on January 15, 2022 I was told my order would be ready to ship in UP TO 8 business days which would be January 27, 2022. As of today January 28, 2022 my order still hasn’t been shipped so I recached out to customer service again through their chat on their webpage (this is my 3rd time reaching out to them since I’ve placed my order) & I’m now being told that my order won’t be shipped until February 7, 2022 due to a “needed item” being out of stock this is my first time hearing anything about anything bei... read more
I have sent a glasses for the warranty claim and they offered me a voucher. But after couple days I got an email saying they wont give me the voucher which was promised, even though I sent my sunglasses to them. They are liar and they dont have any experience in giving good customer service. Im warning people to not order anything from them. They will send you defective product and wont do anything to help.
Business response:
Hello ****, We have received your review and are very sorry to learn of your experience. After researching we can see that you were provided the 100% off voucher code on 1/28/22 through chat. We do apologize for any delays! Sincerely,Customer Resolution Team Luxottica North America
Ray Ban has lost a life-time customer. Website doesn't work, is not user friendly, ordering replacement parts is a nightmare. They don't have them- that's the bottom line. No ETA on when items will be available. You can't reach a live rep easily to talk through an issue. Emails don't get answered for days. Ray Ban can do better. For the money they charge, this is not acceptable and too many other competitors understand importance of customer service and will simply lure their customers away. I'm done.
Business response:
Hello ******, We have received your BBB review and are very sorry to learn of your experience. Due to the new year we are experiencing higher email and chat volumes than normal, so it has taken a little extra time for us to answer those customer inquires, and we do apologize for this. After researching we can see that we have replied to all of your emails and chats you have sent us besides the one where you ask about the lens replacement options, which was answered two days later over chat. We do value and appreciate the fee... read more
I ordered glasses on 12/8 and still not have received my glasses!! Absolutely horrible customer service. They provided me with FAKE tracking information. My prescription was verified the same day so there was no issue with that. I would like a FULL REFUND for glasses that never showed up. This site should we shut down as this is a SCAM!!!!!
Business response:
Hello ******* ** have received your BBB review and are very sorry to learn of your experience. After researching we can see that you were provided a real tracking number, you can see this viewable on USPS.com (Tracking Number: **************************), however it looks like the package has been lost because their has been zero updates since leaving our warehouse. In this case we are able to offer you a complete refund, or a replacement order since your 2021 benefits completely covered the cost of the eyewear, and will not... read more
I am giving 2 stars because I liked the doctor otherwise I would rate it 1 star. I have been going to LensCrafters in *********, ** for many years. ********************************* is awesome but I will no longer be getting my prescription filled there. Originally, when I started going there I had no issues with the quality of the lens. However about 4 years ago I noticed a huge problem. The lens in my glasses within a week or two had scratches over the entire lens. At first the sales person was not going to do anything abo... read more
Business response:
Hello *****, We have reviewed your BBB review, and are very sorry to hear of your experience. We have not changed the quality of our lenses, so we are very sorry that your lenses continue to become scratched up. This is why we offer our scratch-protectant coatings, as well as our protection plan, which lasts a year from the date you receive the glasses, and will allow you to pay a copay to replace your eyewear instead of paying full price for the replacement of lenses, frames or both. If you are still covered under the prote... read more
I used my insurance to get glasses with glasses.com. They used Luxottica. Luxottica used optimized prescription and changed my prescription. It didn't work, could not see. I am having trouble getting a refund. Please don't use glasses.com or any company that uses Luxottica. Save yourself the agony
Business response:
Hello ********, We have received your review, and apologize that you were dissatisfied with your eyewear prescription. After researching we can see that we first learned of this from you on 1/3/22, and you were provided with a return shipping label to your email on 1/4/22. Once we receive the return shipment of eyewear back to our warehouse, you refund will be processed back to the original form of payment. We are not sure what trouble you are referring to about getting your refund, but please send us any questions you have ... read more
I purchased a pair of oakley sunglasses that were defective and replaced under warranty. I received a coupon code for their value but oakley website will not allow me to replace the same sunglasses i already purchased, for $400, because they are now on sale at $30 off. I tried to talk to their representatives on the customer care portal and they were very dismissive of my problem and refused to connect me to a manger and disconnected with me after stating my issue has been resolved (they continued to acknowledge that that is... read more
Business response:
Hello ***** ** have received your review, and are so sorry to learn of your experience. ** would definitely like to help you receive the same frames that you previously had! Please reply to this review with your address so we can ship you the correct pair, or send this to us in an email. Once we confirm the address we will place a free replacement order on our behalf for the Carbon Blades you are requesting!Sincerely,Customer Resolution Team Oakley
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com