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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Terrible customer service only chat or email and questionable lens quality. Huge mistake to order from them
Business response:
Hello ******, We are very sorry to hear this! You are correct, at this time our customer service can be reached through chat or emails. After researching we can see that your order was cancelled and we are in the process of reinstating your insurance benefits. We apologize for your experience and any inconveniences caused by this! Sincerely,Customer Resolution Team **********************
Bought my first pair of Native Sunglasses early 2000's. Had EXCELLENT customer service, until Now? Big disappointment. Guess some high roller Company came in and bought them up? *****? They were an affordable alternative to Oakley Sunglasses. They were true to their warranty statement(s). There was a $30 fee for handling and processing (Very Fair) for replacement Sunglasses. When / If a product was discontinued they provided newer model and/or choice of other equally valued product(s) in their line. I did keep Original Packa... read more
We placed an order online and decided to return it cause it didn't quite fit. From the start of this order, everything was like a scam. We didn't receive any confirmation email from their site, not knowing what's our order ID the entire time. The pickup experience in-store was awful, the package was damaged and half-opened, the staff was rude and not willing to help. Since we ordered it online, we can only return it online, and here comes the most frustrating part. Since their webchat page wasn't working, we called their cus... read more
I object to rating this business with one star. It deserves zero.I was overcharged on my credit card for my new glasses. I received a call (identified as Pearle via caller ID) upon returning home from my purchase of a new pair of glasses. The caller informed me that my insurance covered more of the cost of the glasses and would I please provide my credit card details so that funds could be refunded. When I informed the caller that I was not willing to provide those credit card details on the phone, I was told that the refund... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience. Because you visited a franchised location, we are not able to view your purchases or records from here. We can see that you were provided a customer care form through email in order to gain more information. Our customer care form does not ask you to enter a birthdate to file a complaint, so we are unsure what site you are speaking of. However, please fill out our customer care form at the link below, and we will email this to the s... read more
I bought a frame and priscription lenses in 2020 and when it arrived the frame was big for my face and I returned it. It turned out that they didn't return my insurance and I was not able to get a frame from my insurance for 2 years! I reached out to them several times and during 4 weeks! finally, they told me they can not backdate the claim while they should have done that at the time of my return!they don't even have a contact number or email that one can reach out to! it's just a chat that the agent will leave the convers... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience. After researching we can see that a request was submitted for the insurance to be reversed. However, since insurance benefits typically renew every year, we are unsure what can be done about benefits that would have expired in 2020. Please continue to work with our online team for assistance! Sincerely, Customer Resolution Team Glasses.com
Purchased a pair of *** *** sunglasses a few years ago. They are stored with my other sunglasses, some of which are cheap and others expensive. Only the *** ***s have bubbled on the lenses. Really disappointed with these and now see how low of a customer rating the company has. They fooled me once but won't fool me twice. I will never buy or wear *** *** glasses again. They are junk! Is there a lower star rating than one?
Business response:
Hello *****, We have received your review and are very sorry to hear this! We do provide every customer with a ****** manufacturer warranty against defects, so if you are within this timeframe please submit a warranty claim and our warranty team can assist you from there. You may also have the option to purchase replacement lenses or parts from our After Sales website. I have provided the link below. Please don't hesitate to reach out to us directly with any questions! https://******************************************/wcsst... read more
I bought a Rayban sunglasses online during the Thanksgiving sale on 11/27/2021, received my order very quickly thanks for the fast shipping that was great, but later on I came to know that my item is made in China, which in not acceptable at all. Rayban should add note at the time of sale that this item is made in china not Italy, I really disappointed with my experience and started a return request. this is ripoff, the quality and the material they used is very cheap its below the Rayban standard. I can buy these sunglasses... read more
Business response:
Hello ****, We have received your BBB, and are very sorry to hear that your experience did not meet your expectations. Ray-Ban does have manufacturers in multiple countries, including both China and Italy, and all our Ray-Ban frames are 100% authentic as well, coming directly from our Ray-Ban manufacturers. We apologize that you were unhappy with your purchase, but as you have already informed us, you are more than welcome to process a return for your order since you are within the 30-satisfation guarantee. Please continue u... read more
Something needs to be done so that veterans and military service members don't have to jump through hoops when the prescription they provide doesn't look like everyone else's. Every time I try to buy a pair of glasses, my prescription is rejected because it isn't "standard". My prescriptions are written by an optometrist at a Veteran's Affairs Medical Center. How do you reject a prescription written by a government entity? On the other hand, when I buy from Lens Crafters, there's no problem at all.
*********** is my Vision insurance provider and they informed me that I can go ahead and order my prescription glasses on Glasses.com. However, when I entered my insurance information requested by Glasses.com, they were unable to find me. I contacted Glasses.com's chat line and they could not find me and my *********** information either. Then I called my *********** provider again to let them know. They tried to contact Glasses.com by phone, but Glasses.com only had chat line available, although they had a phone number. The... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is closed now. It will open at 9:00 a.m.
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