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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
How do I stop receiving marking emails from Sunglass Hut? I've clicked "Unsubscribe" and followed the prompts to try to unsubscribe multiple times. I have screenshots of my last three attempts to unsubscribe. I've blocked emails and marked them as spam. I greatly regret buying a single pair of sunglasses from Sunglass Hut 6 years ago! I have nothing against Sunglass Hut, or at least I didn't before I realized it was impossible to opt out of their marketing.
Business response:
Hello *****, We have received your BBB review and are sorry to hear that you are still receiving our promotional offers. We have added your email address to our mailing list removals. This can take up to 15 business days to process, but then you should no longer receive our offers. We do apologize for any inconveniences caused by this! Sincerely,Customer Resolution ************************** Hut
Worst company to deal with. They advertise no questions asked 30 day returns but that is not the case. Will file a complaint with the state government as well
Business response:
Hello **** We have received your BBB, and are very sorry to learn of your experience. Please let us know the brand and location you purchased from, as well as the date you received your glasses, and we would be happy to look into this for you! Sincerely, Customer Resolution Team Luxottica North America
Went in for glasses didnt like them there policy states can return within 30 days so got a cheaper pair they would not refund me the difference in price they dont even go by there own policy. Never will go here again . Called the insurance company and corporate office they said I should of got the difference back and even the store manager said it was a court they were exchanging my glasses no its your own policy. Dont go here
This company is horrible! I only have one eye that I can see through and that one needs two prescriptions. I am unable to drive or read without without them. I have been trying to get my glasses for almost 6 months. I had to send them back twice for lacking the same prescription both times. I have spoken with them on the phone, sent emails and had online chats. After being told it was my fault by a supervisor it was all my fault and I would have to send them back again, get a refund, then go through the ordering process agai... read more
Business response:
Hello ******* We have received your BBB review and are very sorry to hear that you have not received your refund. Typically, once when we provide a return shipping label for any order, this sets up an automatic system to refund your order once it's received back to our returns warehouse. After researching we can see that an error occurred because the original order was replaced at zero dollars, so when the return was initiated for the replacement order, it did follow this process, but because the order was a zero-dollar repl... read more
Hello,I have to report ******* to the BBB and the local DAs office due to this bait-and-switch false promo code that was provided to me under false pretenses. This potentially is a violation of the Fair and Deceptive Trade Practices Act statues and local law. I attempted to use this promo code for 50% off as represented to me expressly by ******* that ultimately proved to be false at checkout, presumably to entice me into a fraudulent transaction. I would like to proceed with this transaction in good faith and am willing to ... read more
Business response:
Hello *******, We have received your BBB review and are very sorry to hear that the code does not appear to work. I can assure you that we do not hand out any codes as a bait-and-switch tactic, and can already see that you have been provided with an alternative code. If this ever happens again feel free to send us an email or chat, and we would be happy to replace the code. Have a great rest of your week! Sincerely,Customer Resolution ************************
WHAT IS HAPPENING At Lenscrafters? Lenscrafters used to stand behind their products.. It is NOT MY EYES when I can put my old glasses on and still see fine and then put the NEW ones on and NOT SEE FINE. I just wanted my glasses FIXED RIGHT. NOW I want EVERY DOLLAR Of My Money BACK And If You Keep Trying To Ignore and Deflect, I am calling my attorney and seeing how much more money we can get...I JUST NEED TO SEE...LOL..DRIVING...And LIVING..I am wondering HOW ******* gets qualified as a LensCrafters salesperson to tell me th... read more
Business response:
Hello ***** We have received your BBB review and are very sorry to learn of your experience. We have contacted Management who has let us know that they would be more than happy to provide you with a full refund, as well as return those insurance benefits. However, you would need to visit the store to return your eyewear, and then we can complete both the refund and reimbursement of your insurance benefits. Please visit your local LensCrafters if you would like to receive your refund/reimbursement! Sincerely,Customer Resoluti... read more
Make sure you check your EOB from your insurance carrier to make sure you were not overcharged by Pearl vision . Pearl vision charges retail for the miscellaneous charges for the lenses, which is part of the bundled price package they list on your receipt. They are supposed to bill each of the V Codes associated with the price to your insurance company and they do not. Some insurance plans cover these charges at a discounted rate as an in network provider which Pearl Vision is to except as payment. I’m still trying to find s... read more
I have been waiting 46 days 1mth & 16 days for them to call me back with the amount i owe and what my coverage is for my prescription glasses! My first ever pair! They told me 46 days ago that my coverage wouldn't go through due to my insurance thinking i am out of the province but i am not! They told me they are going by their head office address which is in *******. They have never called me back! I have been calling them every 10days or so! For 46days! They keep telling me they faxed the address info and are still calling... read more
Went in on Monday before closing, I was the last customer of the day. Seemed like optometrist was rushing. She did both my glasses and contact prescription in less than 5 minutes. I told her prescription was too strong she ignored me. Customer service rep told me I could recheck with another optometrist. I did on Saturday. The new optometrist ask why I went in again, I explained. He told me I asked too many questions and that is why previous optometrist was not able to conduct proper exam. I said I didn't ask questioned I ju... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is closed now. It will open at 9:00 a.m.
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