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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I recently purchased a pair of ********. Being a military guy, you hear this is the brand you need, durable, impact resistant, and effective to get the job done. So I got a pair, and a month later a little pin on the side of my frame pops out. I contact Luxottica, I go through the process, thinking ok a month of wear and maybe I can just buy the pin, nope, they don't sell it as a part for repairs. Ok I'll submit a claim, nope not covered under warranty. That's have terrible business practices. They offer me a new pair at a d... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience! We apologize that we do not sell the pin you need. We would like to offer you a 50% off voucher code, which you can use on our website to replace the pair of sunglasses you currently own. We will send this in an email to you shortly. Have a great week! Sincerely,Customer Resolution ***********
I ordered a pair from Glasses.com prior to reading all these terrible reviews. It honestly scared me into thinking I would not receive my glasses. After ordering them I realized there website was simply bad and had zero options to change or edit the order I just placed. So I sent them an email. not even an hour later I received a response from customer service assuring me my order was received and there would be no issue, but I could return them if I was unhappy. So I took the chance and waited. 2 days later I got the shippe... read more
Business response:
Hello Christofer, We are so happy to read your review, and thrilled you had a wonderful experience with us at Glasses.com! We do apologize about the lack of options to change your order. At this time we only provide a one hour window after the order is originally placed to make any changes or edits, then it will be locked to ensure faster manufacturing and shipping times. However, if any customers are unsatisfied with their order, we provide 100% refunds within 30 days of receiving their eyewear. Please let us know if you ha... read more
It has been such a poor, poor, poor customer experience, I cannot even give them 1 Star!!!I purchased a pair of expensive Sunglasses, returned them with my receipt. Girl at register said they would need to mail me a check??????? A check, ok, not sure why. She stated I would receive my check in 5-7 business days.I have my receipt, paid with my debit card, so like cash.It has been over 2 Months and still no check.Called the Sunglass Hut in UTC, Store #**** spoke with ***** Assistant Store Manager, and all she said was "There i... read more
Business response:
Hello *********, We have received your BBB review and are sorry to hear you had a poor experience.Please visit us at, **************************************************to provide us with more details, so we can address this for you!Our escalations team will respond to your concerns once the form is submitted!Sincerely,Customer Resolution Team Sunglass Hut
They lost my BOPIS order (~$130, not much) and would not refund me until they completed an investigation - which didn't happen. I received 2 calls and a voicemail that it arrived, but I no longer needed the glasses (I ordered them to my vacation destination and just got them there). I called to tell them they could be put back, but both locations in the mall could not locate them. I went to the store myself after not hearing back..same thing. My name was not on the pickup log, and I had flight information to prove I was not ... read more
Business response:
Hello *******,We have received your BBB review, and are sorry to learn of your experience. After researching, we can see that our team has already resolved this, and emailed you on 6/13/22, stating the following message:------------------------------------------------Hi *******,Thank you for reaching out to Ray-Ban.com! I am sorry to hear that you did not receive the order.In this case, I have processed a full refund for you. Please allow 5-7 business days for these to reflect onto your account.Please feel free to contact us... read more
They have terrible return and repair policy. They decide to make a new pair but you have to send the pair need to repair back first. estimate 20+ days to get shipped back.
Business response:
Hello *****, We have received your BBB review and are very sorry to hear this. We do apologize, but at this time a repair could take a couple of weeks due to the shipping times, both back and forth to our warehouse, as well as the time it takes to complete said repair. We apologize that we currently cannot provide faster repair times! Sincerely,Customer Resolution Team ********************************************************************
Absolute worst customer service. The Employees are rude. When it is brought to managements attention nothing is done. The regional manager Chris S****, deemed my complaint resolved before he even spoke with me. Their customer service is a joke.
Business response:
Hello *******, We have received your BBB, and are very sorry to hear that you had a poor experience. After researching, we can see that your recent visit with us was documented within our system. After reviewing we can see that the Optometrist and the staff tried working with you to resolve the situation, but that you were cursing, extremely loud, refused to pay, and would not leave the optical when asked to depart. This resulted in our store location calling the police, so that they could ****** you for our store since you ... read more
Re: Store 268, **** ****** *** *** ** San Diego CA 92108 On 4/25/22 I purchased one eyeglass frame and three pair of lenses (for existing frames) and was capably assisted by Alyssa ********at a total cost of $991.99 -- very expensive but OK with me. I was not called when the glasses were ready for pickup as promised so on 5/24/22 I phoned, the glasses were ready, and my husband and I went in around noon to pick up my glasses. I was waited on by a man (did not get name) about 50 years old, thin, with graying hair. He was brus... read more
Business response:
Hello ********, We have received your BBB, and are very sorry to hear that you were unhappy with your experience! Depending on the brand/frame you have purchased, some will come with a microfiber cloth directly from the manufacturer, which will be included within the frames carrying case. If not, you would need to purchase one of those from our store location. We do apologize that these are not given out for free from LensCrafters directly. Sincerely,Customer Resolution Team **********************
I wanted to add to my last review about when we sat down to discuss our frames. She gave us the prices of our frames but she had to go back several times and change her math. All this time she knew we were out of network and never said a thing to us. We were thinking we were in network, when she was discussing this and that was covered or not. She did give us some prices and it was way too much, but we had to get out of there because it was time to close. I just felt very pressured and rushed. And I felt they were too much m... read more
I went to Pearle Vision in ************* in ******** with a pair of new glasses that I had bought elsewhere. Vision through the glasses was never good since I bought them, but the original dispenser simply couldn't find anything wrong to them despite some serious efforts. On impulse a month later I entered the Pearle store as I was walking by and asked if they could be of help. The manager, ******* stepped right up. He put the lenses on a machine for analysis and verified that they were exactly the same prescription as the g... read more
Business response:
Hello ****** ** have received your BBB review and are so happy to hear about your experience! Our associates strive to provide the best possible service. ** appreciate your review and look forward to serving you again! Have an amazing week! Sincerely,Customer Resolution Team **********************
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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