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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The customer service is ATROCIOUS!! I ordered my at the end of December with a 2-3 week return. It is now the end of January and I've been given 4 different dates that they will be delivered. Reached out to the store manager about a refund and she laughed about the situation while I was explaining it to her. I don't think I will ever use Lenscrafters again.
Business response:
Hello ******,Thank you for reaching out to LensCrafters via the BBB.We have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.We appreciate your patience and understanding,Thank you,Luxottica Custom... read more
Terrible company and customer service. I waited 14 business days for my glasses and I heard nothing so I called to find out they didn’t even start making them. Then they made them in a short period of time only to make them wrong (they made them for nearsighted and I am farsighted) so here I am waiting…. again… don’t bother with this company. Awful can’t even describe it! This is not the first time I’ve had problems.. don’t be an idiot like me just RUN AWAY FROM LENSCRAFTERS!!!!
Business response:
Hello *********,Thank you for reaching out to us via the BBB.We regret to hear about your experience with us leading up to this point.After reviewing your account, we have gone ahead and sent your most recent comments/review to the store management team in hopes that they can provide you with a resolution to your complaint.You should be expecting to hear from a representative of the brand/store within 5 business days. Thank you,LensCrafters Customer Resolution Team
Staffs were quite helpful and friendly. Every time my husband and I went into the store for our glasses adjustment or nose pads replacement, they did a good job and quick. We were grateful.
Business response:
Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!
On January 6 , I purchased a pair of frames and lenses. It was time sensible as my previous pair were lost and I was scheduled for foot surgery 1/20. I will be doing a lot of remote work , Thus the need for the glasses. I was told they would be in. I inquired about the status of the order on 1/16. I was told they were “lost” . Replacement order was put in and today I was told today delivery 1/30. While the staff couldn’t be any nicer. I don’t understand why this order could not be expediated to ensure delivery. Totally unacc... read more
Business response:
Hello *****,Thank you for reaching out to us regarding your complaint.After reviewing your account, I can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,Lu... read more
The customer service at the ********************** located near the whole foods at ************************************************ is horrendous! I visited the store for an eye exam in October of 2022. I paid over $100 out of pocket because they told me they didn't except my vision insurance. Well come to find out I recently found out that they should have excepted my insurance, and I should file a claim to to my money back! When I called LensCrafters the young lady on the phone was abrasive, and seemed upset that I called ... read more
I purchased sunglasses for my wife from sunglass hut in Staten island mall in Macy's. the experience was amazing overall. I gave them to my wife for her birthday to find them bent out of shape 3 days later. I contacted my local sunglass hut in the Macys in kings plaza and they were not interested in helping me. they couldn't return the pair to the manufacturer. they told me "You're out of luck" after explaining to them that I just bought there 3 days earlier and that it doesn't make sense that the *******sunglass is bent lik... read more
Business response:
Hello **** Thank you for reaching out to Sunglass Hutt via the BBB. After reviewing your account, it appears that your sunglasses may just need a minor adjustment, and not to be returned to the manufacturer. We recommend you visit a local LensCrafters location to see if they are able to make adjustments in store for you. Additionally, should you wish to file a complaint against the specific store you visited, please fill out the form below. This form will request all necessary information, so that we may address your concern... read more
Scheduled eye exam. Showed up for appointment and was told they had no record of my appointment. Was told I must’ve called somewhere else. I showed them that their phone number was on my iPhone history. They told me to come back another day. Stupidly, I did. Got my prescription and ordered two pair of glasses on December 9th. Was assured I would have them in 5 to 7 business days. It is now January 4th and still no glasses and no estimated date of when I might receive them. Meanwhile I received a bill for my eye exam. I asked... read more
Business response:
Hello *****,Thank you for reaching out to LensCrafters via the BBB.After reviewing your account and interaction history, we have escalated this complaint to both the store and regional managers of tore **** that you made your purchase from. You should be expecting to hear back from a representative of the store/brand within 5 business days with your resolution details.Thank you,LensCrafters Customer Resolution Team
This company made my eyeglasses wrong. The glasses were too big and had wrong prescription in them. I contacted this company and sent glasses back. As of 12/6/22 they received the product back but I have yet to receive my refund. Please be aware of this company not coming through with the correct prescription and they might be too big for your face.
Business response:
Hello ******Thank you for reaching out to Glasses.com via the BBB. We are sorry to hear about your experience in regard to your incorrect prescription and return process.After reviewing your account, it appears that you reached out to our customer service department yesterday 1/3/2022 and your order was fully refunded to the original form of payment.We apaologize again for any inconvenience this may have caused you.Thank you,Glasses.com Customer Rersolution Team
I tried to order glasses from Rayban.com -- twice. They wasted my time, and now, one month later, I am giving up and buying my glasses elsewhere. This was one of the worst experiences I have ever had with a company. The people working there are incompetent and cannot even do simple things like take my money and give me glasses. I have never been so frustrated with an experience that should be simple. I hate this company and will never do business with them again. I had to share this everywhere I can think of because I hope n... read more
Business response:
Hello ****,Thank you for reaching out to Ray-Ban via the BBB.We regret to hear about your experience with our company. We greatly apologize for wasting your time and for the frustraions that this has caused you.After reviewing your account, it appears that your initial order (********) was cancelled due to us not reciving your Rx within the alloted amount of time. Since the Prescription was not recieved, your order was cancelled by our systems.As for order ********, it appears that this order was cancelled because the order ... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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