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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Their Ray Ban portal was down for the last 6 months which I have pictures of giving me an error code. I tried emailing them through the ray ban parts email address which my messages were also ignored. When the portal finally became available again, that was long enough for my ray bans to go out of warranty and they have refused to help me because I don't have a proof of purchase other than to tell them the date, location, name and email they are purchased under which apparently won't suffice. Macys and sunglasses hut have to... read more
Business response:
Hello ********,Thank you for contacting Luxottica After Sales. I will be happy to assist you.I apologize that we do not have the access to check your order which was purchased from ******. We recommend you contact the store where the purchase was made and the staff can attempt to locate your proof of purchase for you. We did confirm tht your initial contact with us was regrding your issues with the Aftersales website on 6/30/2022. If you are able to obtain and submit proof of purchase dating back to 6/30/2020-6/30/2022 then ... read more
Scam company. Requested a refund four times. Finally got a return shipping label. Returned the glasses and now this scam of a company refuses to issue a refund. DO NOT purchase from them. I've spoken with multiple representatives and nothing has been done to resolve my issue. This company needs to be shut down immediately.
Business response:
Hello ******,Thank you for reaching out to Glasses.com. We greatly appreciate your review and feedback of our company. It is reviews like these, which help us work to provide better service moving forward. After reviewing your account, we have ensured that your refund was indeed processed, in the full amount, on 11/10/2022. Please note that refunds typically take up to 5 business days to process and reflect on your side. If in addition to the refund, should you have any other isses that need resolved regarding your order, pl... read more
The WORST customer services I've ever experienced! I purchased my son's glasses on Oct 4, 2022 from Target Optical located at 6000 Hwy 6, Missouri City, TX *****. When I picked it up I was informed that the lenses were wrong since I had paid extra for the High Index With Premium Anti-Reflective. The representative stated that she would re-order it but in the meantime my son could keep the glasses as is since he needed it for school. I was instructed to wait for a call within 2 weeks for the new lenses. I waited the 2 weeks a... read more
Business response:
Hello *****,Thank you for contacting *************** I am sorry to hear about your experience at the Missouri City location.At this time, we have recieved your BBB review as well as your customer care ******************. We really want to have your concern addressed as quickly as possible. To accomplish that, we have reached out directly to the Regional Manager of the store you visited and requested that they reach out to you directly to resolve these issues. These responses typically take up to 5 business days to recieve. T... read more
If I could leave ZERO stars or negative I would. Went to the store on ************ in ********* and waited in line 15 minutes, only to be ignored. I need my glasses adjusted, have been having trouble with them since I got them a year ago. Wont be getting any more glasses there. I ended up walking out, without having my glasses adjusted. The two people who were working there, completely ignored me. Then they leave their customers at the counter and go in the lab. Thats when I said pound sand and walked out. THE ABSOLUTE WORST... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. If you could give us the exact address and brand of the store you visited, we will forward your review to their management team. We apologize for your experience, and hope you will allow us the opportunity to correct the mistake! Sincerely,Customer Resolution Team ********************************************************************
TERRIBLE customer service, I bought a pair of my prescription glasses I waited the time they told me to wait when I called the lady answering the call was very rude I asked her to call the lab and update the shipping method because I was going to travel and all she was doing was making excuses ..... I been with them for the past 20 years but I believe this is the time to look for a new place.
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. We do apologize, but unfortunately we do not have the option to call the lab and change the shipping method once the order has been sent to processing/manufacturing. We can only change the shipping method shortly after the order is placed. We do apologize for this inconvenience! Sincerely,Customer Resolution Team ********************************************************************
On 8/6/2022, I purchased a pair of sunglasses and needed them quickly so I paid an additional amount for expedited shipping. They deducted the amount off of my card which was an even dollar amount. Now, 9 days later, I received an email thanking me for my purchase. I called the phone number listed to report that I have yet to receive my glasses. The person could not locate my purchase. I gave him my exact email address, date of purchase and the amount, yet he/she could not find my purchase. Their response was that I must hav... read more
Business response:
Hello *******, We have received your BBB review, and are very sorry to learn of your experience. After researching, we can see that you already spoke with our team and they were able to locate your order. However, the only order we were able to locate within our system was order#*************; a ***** Boonie Hat XL for the cost of $50. You replied on 8/16, stating, "Then yes I received your product. I had purchased another ***** product as well. I apologize that I made an error." Unfortunately we were not able to locate any ... read more
Had a eye exam and only did the lenses. The cost was outrages over $200. Then my spouse got glasses over $500. The store did not use our health insurance only vision insurance nor gave the promotion that is going at the time. But they added the warranty and could not remove it. The system was down spent 3+ hours in the store. Needless to say we were mad. So got a text glasses ready. Go to the store and guess what only 2 out of 3 ready. So told the store not coming back so the store it an hour drive. The store agreed to mail ... read more
Business response:
Hello,We have received your BBB review, and are very sorry to learn of your experience. Could you please let us know which store location you visited/their address? Once we have this information we will forward your review to the local management. We apologize for any inconveniences caused by your experience. Sincerely,Customer Resolution Team **********************
Worst experience ever! My husband has been trying to get a pair of glasses since April. He made an appointment. The day of the appointment, after the eye exam was done, we were informed that his order could not be placed due to the insurance portal being down. Went back the next week and placed the order but they would not give him a copy of his prescription because the eye exam insurance portal was still down. We eventually had to pay out of pocket for the eye exam and go back into the store ( they werent able to do a refun... read more
Business response:
Hello *****, We have received your BBB review and are very sorry to learn of your experience. Please reply back to us with the brand and address of the location you visited for your exam and eyewear. Once we have this information we can partner with your local management to try and provide a resolution! Sincerely,Customer Resolution Team ********************************************************************
They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your ex... read more
Business response:
Hello ******, We have received your BBB review and are very sorry to learn of your experience. Most Pearle Vision's are franchised, so they are independently owned and operated. Please let us know which Pearle Vision location you are speaking of, and we will forward your review to them. Have a great week! Sincerely,Customer Resolution Team ********************** Corporate
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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