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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Have been waiting on glasses for a month and they keep pushing date back. Worse customer service
Business response:
<p>Hello******,</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>After reviewing order*************, we can confirm with you that the estimated shipping date is tomorrow 8/23. Once shipped, you will receive an email containing your tracking number.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Worst customer service experience ever!I went 2 my scheduled exam.There were already 2 customers & only 1 visible associate.I didn't want 2 interrupt.As soon as I heard the door I turned around, cus were gone.I let the associate know I had a 930, he said the Dr wasn't there yet, it would b **** min.Some point later a woman entered,I presumed was my Dr.I couldnt b sure, it was my 1st time meeting her.Sometime later another lady entered, told associate she had a 930.The associate said ??? wasn't there yet **** min.I couldnt he... read more
Business response:
Hello ***<br /> <br /> Thank you for contacting us in regards to your concerns. I am providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> **************************************************<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemF... read more
Ordered glasses on 26July23 and they did not ship until 18Aug23 after I had already contacted them to just cancel the order. They stated that you can only cancel in the first hour. What an absolute crock. They also offered a 20% discount because of the wait but surprise surprise I got charged full boat. Absolutely terrible customer service.
Business response:
<p>Hello ********</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>We regret to hear about the delay of your order, and that you did not get your 20% refund and that you think our customer service is absolutely terrible.</p> <p></p> <p>After reviewing your account, it appears that you were charged $333.33 for order************* after your insurance benefits were applied.</p> <p></p> <p>As such, I have issued a refund of $66.66 (20%) to the original form of payment, which you should see ref... read more
Ordered prescription glasses two weeks ago with Express Delivery (Aug 5th to Aug 10th EST Delivery). On the 10th I contacted them asking why I had not received my glasses yet. They informed me that glasses have a 10 day turn around then are shipped. Can't expect people to pay express shipping with anticipated delivery dates. I asked for a refund on my express shipping. The next day they canceled my order & labeled it a manufacturing issue. They said I would have to re-order & experience waiting roughly two weeks again. Glass... read more
Business response:
<p>Hello*******,</p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the delay and eventual cancellation of your order, and we are here to help.</p> <p></p> <p>Unfortunately, after attempting to review your previous interaction history under email address*********************************, we were unable to locate any previous interaction history.</p> <p></p> <p>If you could, please reach back out to us and provide the phone number, email address, order number, and store your pur... read more
WARNING: THIS COMPANY IS A SCAM No customer support and the order number they sent me does not work. I tried to call and all they have is sales reps who hang up on you. I want my glasses but there is no way to get your money back or even contact them.
Business response:
<p>Hello *****,</p> <p>Thank you for reaching out to Ray-Ban.com!</p> <p></p> <p>After attempting to locate your previous interaction history, we were unable to find anything associated with "*************************"</p> <p>It is possible thatyou may have purchased glasses from a non-official Ray-Ban website.We suggest contacting your financial institution to dispute the charges. The company you ordered from might also be able to provide you with a return/refund.</p> <p>We apologize for the situation! Have a wonderful day!... read more
I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they disconnect me. Couldn't work, even pee b/c they were holding me hostage on their site with the constant threat of disconnecting me. Never received any response other than that threat, telling me *I* need to continue ... read more
Business response:
<p>Hello ********,</p> <p>Thank you for contacting Glasses.com via the BBB.</p> <p>We regret to hear that the site is not allowing you to place your order, and for the issues you had with our chat customer support. Unfortunately, we were unable to locate any previous interaction history under your email (*****************). If you corresponded with us via a different email, could you please reach back out and provide that?</p> <p>We are more than happy to look into this for you. However, we require more information from you.... read more
A simple out of network claim took hours of time, almost a dozen documented calls, countless Customer Care Tickets and claim numbers that change every time you call, and 4 tries at sending a check before they got it right. Each time you talk with someone that answers the phone, explain everything to them, then get transferred and start all over with the escalation department, each time on multiple calls. To save time, one time I asked to go directly to the escalation department, and was met with hostility! Hours of time. Ter... read more
Business response:
<p>Hello****,</p> <p></p> <p>Thank you for reaching out to ************** via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far, are we are here to help.</p> <p></p> <p>After attempting to review your previous interaction history, we were unfortunately unable to locate any correspondence between you and us under the email********************.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they disconnect me. Couldn't work, even pee b/c they were holding me hostage on their site with the constant threat of disconnecting me. Never received any response other than that threat, telling me *I* need to continue ... read more
Business response:
<p>Hello ********,</p> <p>Thank you for contacting Glasses.com via the BBB.</p> <p>We regret to hear that the site is not allowing you to place your order, and for the issues you had with our chat customer support. Unfortunately, we were unable to locate any previous interaction history under your email (*****************). If you corresponded with us via a different email, could you please reach back out and provide that?</p> <p>We are more than happy to look into this for you. However, we require more information from you.... read more
Their website deliberately misleads you about the prices of add-on features. Click here to upgrade you lenses for $18 leads to $30 being added to the price. Call to inqire about it and you're told it's an error and there's nothing they can do; they won't honor the $18 price. That's illegal, false advertising, and manipulating the customer. They're banking on the fact that most people trust webstores to add prices correctly and aren't closely monitoring the numbers.
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear that you encountered some issues during the checkout process, and we apologize for the inconvenience.</p> <p></p> <p>Please note that what you encountered was a simple technical error/glitch that our website must have experienced. You can rest assured knowing that we wuld never engage in false advertising nor would we manipulate our customers. Also, we are not banking on the fact that most people rust webstore... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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