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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Do I really need to give them even 1 stat?Terrible service, a terrible appointment system, just terrible overall. They accepted my appointment and had a few phone calls with me, but they never tried to confirm my information, even though I offered to do so. After I arrived, they claimed they couldn't find my eye care plan. I've been waiting here for 40 minutes, and it seems like nobody understands what's going on.I can see that this company invests in online marketing, and their online systems are user-friendly, but their se... read more
Business response:
HelloYingyou,<br /> <br /> Thank you for reaching out to Luxottica via the BBB. I am providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> https://www.luxotticacustomercare.com/lenscrafters<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemF... read more
Horrible Business practices! I bought a pair of glasses from lenscrafters infrom Southpark location in,Ohio on sept27,didn't like them,returned them for a less expensive pair,they owed me a refund,however the sales clerk said she didn't have any money in the store and it would come from the corporate office in a week. I wS ok with that . 2 weeks ago I called the store and asked where my refund was,the same sales clerk((Linda) told me she didn't know!!! Is this company in the habit of stealing from consumers that they are sup... read more
Business response:
Hello*****<br /> <br /> Thank you for reaching out to LensCrafters via the BBB. We are providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> **************************************************<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSyste... read more
No stars if I give that. So we orderd glasses couple weeks before and received messages that glasses were ready. We called and the person said. I don't see that in the system. She said we will call you when glasses are ready. A whole week went by. We called again. She said the glasses were there but frames had not come in. Really. So we wait another week again. Call back there still not back yet. So I asked how long (***** manager) said it takes 14 days. So you mean to tell me we have to wait 14 days again. She said yes that... read more
Business response:
Hello *******<br /> <br /> Thank you for contacting us regarding your complaint. We are providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> ***********************************************************************<br style="color: #161513; font-family: 'Oracle Sans', -apple-system,... read more
We purchased our glasses at Target Optical at a TARGET store in ******* FL. After no help we read countless complaints & reviews 713 are listed on BBB in one regard/area and we suggest others perform an internet search as people had to contact their Attorney General when these parties did not either communicate back at all or their blank response that never resulted to a resolution left them with these options, you'll need to read to see their facts. Many said they tried various social media outlets to reach out and this lea... read more
Business response:
<p>Hello ********,</p> <p>Hello $contacts.name.first,<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; font-size: 12px; white-space-collapse: preserve-breaks; background-color: #fcfdfe;" /> <br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; font-size: 12px; white-space-collapse: preserve-breaks; background-color: #fcfdfe;" /> Thank you for contacting ... read more
We (my husband and I) have been going to this Pearle Vision location for MANY years. It is top notch! The selection of frames is awesome. Everyone there is very helpful and while some have come and gone over the years, we have always been lucky enough to have Elvi work with us. Her knowledge of the business, dealing with insurance companies, and eyewear styling is unsurpassed. If slight adjustments are needed to the final product for the perfect comfortable fit, Gene is the best. Dr. N**** is awesome. She always makes you fe... read more
Business response:
Thank you for your review!We are happy to hear that all of your questions were answered. We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
My father went there to get two pairs of glasses. They made on correct and the other was incorrect. They said to take the incorrect one and try them out and to get use to them. After a month we tried to take them back to get them corrected and they said it was too late. I think they did this intentionally because my father is elderly in is late 80s. Very deceptive business practices.
Business response:
<p>Hello ****,</p> <p></p> <p>Thank you for reaching out to LensCrafters via the BBB.</p> <p></p> <p>After reviewing your account, it appears that on 10/20, you reached out to us by way of a customer care form **************.</p> <p></p> <p>You should expect to hear a response from either us or the store within 5 business days.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
After sales customer service is awful.. I have been going back and forth with them for over 2 months and they still cant find my order that I bought directly thru persol What a joke of a company I agree that its the same as no warranty
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about your experience with our after sales customer service, and we are here to help.</p> <p></p> <p>After reviewing your account, it appears that this complaint was previously resolved on 10/17, and below you will find a copy of the communication that was sent to you on that date.</p> <p></p> <p>"Hello *****,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxot... read more
Their customer service is horrible. I put in a claim to get my sunglasses fixed and they said it is under warranty and I need to send them to get fixed. They said they would send me a *** label to send them back but I never received it. I put the claim in on September 30th. It's is now October 17th and still no label. I contacted customer service 3 times and each time they said the label is made and I should receive it in the next few day. I just think the warranty is a big scam to get you to buy their sunglasses.
Business response:
<p>Hello ******<br /> <br /> Thank you for reaching out to Luxottica via the BBB.<br /> <br /> We regret to hear about your issues with your Luxottica service and repair request, and that your return label has not been received. <br /> <br /> After reviewing your account, I can confirm that a new return label has been emailed to you, to the email on file under your service request, as of 10/18/2023. Please allow up to 24 hours to receive the email with your return label. </p> <p>Thank you,<br /> Luxottica Customer Resolution... read more
I had a recent terrible experience at one of the LensCrafters stores. I bought a pair of prescription sunglasses at the LensCrafters Optique at ****** in Pembroke Pines Mall, FL last week and they sneaked the one year protection plan on me without even asking me!! I noticed the charge on my receipt after the sale and when I asked the staff to remove it they pulled out all the stops to not let that happen! Telling I would lose all the **** perks that I earned with my purchase since they would have to cancel the whole transact... read more
Business response:
Hello **********,<br /> <br /> Thank you for reaching out to Luxottica via the BBB.<br /> <br /> We regret to hear about your issues with your LensCrafters store purchase.<br /> <br /> After reviewing your account, I can confirm that we have escalated your LensCrafters care form to store management and are currentlyawaiting a response. Once we have a reply you will be contacted with the resolution. Please allow up to 5 business days for an update.<br /> Thank you,<br /> Luxottica Customer Resolution Team
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is closed now. It will open at 9:00 a.m.
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