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LensCrafters
- Healthcare
- Arlington, VA
About this business
<p>Luxottica Retail North America offers eyeglasses, contacts and related products and services.</p><p></p><p>This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.<br></p>
Location details
4238 Wilson Blvd Space 1220, Arlington, VA, 22203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The after sales horrible horrendous. You keep explaining them your issues that they will ignore you, never answer your questions. I had a warranty submission everything attached invoice everything. But they just choose to not answer to my emails. ****** after sales for such a big company. Dont even bother contacting. Just consider you dont have a warranty after buying that expensive product
Business response:
Hello Mitali,<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for reaching out to Luxottica via the BBB.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; ... read more
Absolutely terrible company. I have tried to warranty their overpriced sunglasses 4 times in the last 4 months and their system is perpetually down. I contacted customer service and the answering service is worse than the Federal government systems, it’s optimized to waist as much time as possible. The online Chat service is even worse, they literally can’t do anything for you and it’s likely not even a human you’re chatting with. It’s just a fake service that’s a closed loop, not joking try it yourself.
Business response:
<p>Hello ******</p> <p>Thank you for contacting Luxottica After Sales. We value you as our customer and want to ensure you receive the best possible care. Please note, Luxottica Warranty and Repair Service Center covers manufacturer defects up to 2 years of purchase and does require a proof of purchase. If you placed your order within the last 30 days, please follow up with the retailer from which you purchased your eyewear to inquire about their return policy. All new warranty evaluation claims must first be submitted onl... read more
I go waste money for an an eye exam and they won’t process my card on the phone to order contacts because they allegedly can’t run debit (only business on the planet that has a card machine but can’t run debit. So I have to drive an hr there so they can probably try and sell me useless stuff, which I won’t do.
Business response:
<p>Hello *******</p> <p> Thank you for the additional information about your survey response and experience with Luxottica. </p> <p>We regret to hear that your payment could not be processed over the phone. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience. We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded you... read more
Save your sanity, DO NOT shop at Sunglass Hut store **** ** *** **** **** ****** in Lancaster, PA ****1. Manager and employee there has major ethical issue. The “manager” Kiara, with dark hair and bright red lipstick, is narcissist to customers. We purchased a pair of sunglasses for $147 a few days ago and we tried to exchange it with a different style. At purchase time we were given the display pair rather than a pair from the drawer. The store refused to let us return or exchange sunglasses when the receipt clearly says 30... read more
Business response:
<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #333333; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for contacting us regarding your experience at store 4203. In order for us to be able to follow up with you properly regarding this review, we are providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently... read more
LensCrafters has the worst customer service and refuses to support their product. I purchased 2 pair of glasses for my daughter, so she has a spare in case something happens. She was using the one for about 2 months and the second pair was in the case unused. When she tried to wear the second pair, she couldn't see and wasn't sure what was wrong. After a while, she found a very fine crackles inside the lenses that were hard to even notice. She went back to the Boca Raton store and was told that she must of left them on the s... read more
Business response:
<p>Hello *******,<br /> <br /> Thank you for reaching out to LensCrafters via the BBB. </p> <p>We regret to hear about your experience at one of our stores that left you dissatisfied.</p> <p>After reviewing your complaint, it does appear that the store has already resolved your complaint as you mentioned that they offered you 50% off a new pair, and that this is likely the best they can offer given these circumstances.</p> <p>However, we are providing you with the link to our Luxottica Cares Form. This form will request all ... read more
Dr. Douglas S******l is a horrible mood, doesn’t listen to his patients, wouldn’t let me explain what’s wrong with my prescription, because “I get to write prescriptions, not you “his exact words. When I mentioned that the measurements might be invalid or a little off, and I would like to double check on that, he just lost his temper, threw the paperwork across the room and literally screamed “I’m done dealing with you guys “and just left the room. She’s a very rude, disrespectful and unprofessional just like his staff in th... read more
Business response:
Hello********<br /> <br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thank you for reaching out to us via the BBB. We are providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px... read more
I ordered a pair of Gucci sunglasses online about a month ago, order#********. To this very day, I have not received the glasses or any answers from the Sunglass Hut Support team. I've called well over 10 times regarding this. I was told to wait 3 weeks... I waited...Called...Was told to wait some more...Waited...Called....Was told to wait even longer. Absolutely one of the worst customer service experiences I've ever had. I've escalated the issue multiple times and still don't have any answers. The company just scammed me o... read more
Business response:
<p>Dear *****</p> <p>An internal investigation indicated that the carrier has delivered the package at the address indicated by you. We recommend opening a claim with the carrier directly.</p> <p>We are sorry for the inconvenience.<br /> Sincerely</p> <p>Luxottica Customer Resolution Team</p>
This company continues to disappoint. Last year I had a check up to get a new pair of lenses. 3 weeks after the appointment I called to see if my new lenses had arrived. The lady on the phone told me that me lenses were never ordered. I was upset but it happens so she told me they they would be ordered now. 2 weeks later I called to see if they arrived yet only to find out that they still were not ordered!!! I was assured this time that they were being ordered and they did arrive a few weeks later. Fast forward to 3 weeks ag... read more
Business response:
Hello ****<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> <br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> Thank you for reaching out to us regarding your BBB complaint. We are providing you with the link to our Luxottica Customer Care Form. This form will request ... read more
I contacted the customer care team in regards to an experience with one of your stores. I received a message that someone contacted me and that the issue was resolved. The store located in Kenwood Square purposely ignores their customer and will choose who they want to help. From what I see, this company has horrible customer service. I will never visit LensCrafters again. This place has lost a loyal customer.
Business response:
<p>Hello *******</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>After reviewing your account, it appears that after escalating your complaint to the store, the stor emanager contacted you on 8/21 and left a voicemail inviting you to call them back to speak about the incident. They mention that you have not yet responded to their initial call to you. For further assistance, please reach back out to the store as they are actively trying to help resolve this issue for you.</p> <p></p> <p>Than... read more
Frequently asked questions about LensCrafters
How is LensCrafters rated?
LensCrafters has a 3.2 star rating with 411 reviews.
When is LensCrafters open?
LensCrafters is open now. It will close at 6:00 p.m.
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