LaserAway

Brittany P 

on BBB

2 years ago

My story is just like all of the prior ones posted here. Trying to get refunded due to LASER AWAY's obvious breach of contract, for services not received. I've got the typical, "We don't do refunds, you have to speak to the person who sold you the package, you have to wait 24, 48, 72, a week, (heard it all) before management or as they call it "regional" to reach out to you. I just received a email from someone named "*******************************" who's "Corporate of Client Experience". Her offer for my refund, presented ... read more

Laurie S 

on BBB

2 years ago

Upon my first consultation with Laseraway, they told me my small black ink tattoo would require about 10 sessions, and they urged me to buy a package. I have now completed my 6th session, and its barely faded at all. Ive seen people with full sleeve tattoos get more progress after 6 sessions than this at other tattoo removal shops.At my last session, I told my clinician that Im not seeing progress, and her exact words were ok let me crank up the laser. Which leads me to believe the laser is based on levels and they are doing... read more

Janice R 

on BBB

2 years ago

They will tell you lies to get you to buy a $4000 package for 12 treatments. the treatments dont work for acne scarring which is what I needed. I specifically asked if it helped with that and they lied. The best part is I have only used 1/2 of those sessions and they will not give me any sort of refund. 

Minty L 

on BBB

2 years ago

I prepaid for all six clear and brilliant treatments. Made every single appointment. When I went in for a consultation, they said my skin would be perfect for the treatment. After six clear and brilliant treatments and quick fire and ice treatment, all two weeks apart from each other, there was no result. All the technician told me was, Oh, there isnt a difference. Its probably because you have fair, Asian skin. when she was comparing all the photos taken before every treatment. They did not try to offer any kind of reconcil... read more

H. A 

on BBB

2 years ago

Extremely deceptive. I received an ad from LASERAWAY stating that I could receive a 70% discount on my laser purchase. I was excited about this offer and decided to set up a consultaion (they force you to do this when you click on the discount, and never show you the discount).The representative I spoke with, ****, got upset at my request for a discount (which was advertised!!!) and told me to shop elsewhere if I wanted a discount. This is unacceptable behavior from any company, and I also suspect that their workers are trea... read more

Lana L 

on BBB

2 years ago

Scam. Not only was I lied to about the services, but I was also charged an incredibly high amount that was not consistent with what they shared when I signed up, through a 3rd party financing group. I was also told at the time of sign up that the payment service was a payment portal and not a loan, it in fact is a loan. I was called aggressive after calling in to ask for a line item for the invoices and told "I could've told you tough loss you're not getting a refund" she then followed up with, "I'm telling you exactly what ... read more

Cecilia F 

on BBB

2 years ago

Runaway from Laseraway! My experience taught me this! On my 4th visit, the tech did not use the correct setting and/or the device was not clean. Within 48 hours, I had a terrible rash. They saw me and said, it wasnt there fault, it had to be me and sent me home with Neosporin. The next day I went to the doctor because it was getting worse and gave me an antibacterial and antiviral medicine. When I approached the clinic about the problem, they again said it was me, not them. Each person said they would expediate the problem. ... read more

Juley T. 

on BBB

2 years ago

BUYER BEWARE if youre going for Botox. I tried the ********* location for my first Botox treatment (actually I did Xeomin at the staffs recommendation). I was told after 14 days I could come back if I needed any areas fixed. Well after the Xeomin settled, I saw this dent over my left eyeit was DEFINITELY not visible before. My left eye is now also droopy. NOT happy AT ALL.I called on 2/15 to see about getting fixed and was told someone would call me back. Crickets. So I call back on 2/16. ****** had me send in a pic for the ... read more

Ana E 

on BBB

2 years ago

Stay away from this company. I was told it would be $150 for each service. The sales rep made me believe that I have available credit and every time I went I would be charged $150. But that was not true! LaserAway charged me $3644 for services of my package before I even completed these services. I got a total of 4 sessions 2 of which were not complete services . When I called to canceled she told me if I cancel my services, I am going to be charged regular pricing for each area that have been treated (not the sale price any... read more